Management of portfolio operations and organizational performance for 8,000+ assets. 10 markets, with 20+ employees. Reduced average service response time by half in six months. Managed a 300% volume increase while also improving employee utilization to 92% Assess financial budgets for investors and stakeholders at the asset level Manage an allocated budget by tracking revenue, profit, and expenses Serve as point-of-contact for the business unit and cross-functional team leaders Recruited, hired, and coached 30+ employees to join internal group throughout tenure Transformed the training program by contributing to creation of a systemic and repeatable curriculum Reduced response time with an average of 2,040 requests per month.  Create corporate efficiencies through streamlined process, procedural enhancements, andtechnological advancements to better align engagement with initiatives Establish business metrics/KPIs to identify areas of focus and report to stakeholders Facilitate regular meetings and user group activities to foster an environment of community Develop best practices and identify methods of implementation Client facing responsibilities including implementations, onboarding, troubleshootingescalated inquiries, written communication and virtual presentations Interdepartmental leader in user engagement, communication and cross training Conceptualized initiatives to maintain a customer service rating of 4.5 out of 5 stars (onlinesurvey results) Establish a regular meeting cadence for user groups with the business unit Design a virtual offshore team to help field inquiries and organize results  Provide strategic oversight on business and process development Collaborate with training, marketing, and customer success teams to develop content,provide services, and enhance experiences Research and keep abreast of industry trends and leverage the results to engage in strategicconversations

 Manage escalated user requests impacting on time completion/delivery of services Guide team members in diagnostic and solution of issues regarding assets Created processes to garner more effective output for services Establish and cultivate professional rapport with regional vendors and service providers Communicate directly with clients regarding policies, investments, and financials. Selected to collaborate with interdepartmental user groups Utilize SLACK to develop new user groups based on current open projects Maintain and update files to document compliance of users Work closely with training to develop content for new employees and current employees viacontinued education courses Human resource/talent management - contribute to aspects of the hiring process. Talentselection, interviews, shadowing, recruiting etc.

 Supervisory responsibilities for B2B software solutions and strategies Quickly resolve critical user issues and grievances Coordinate all aspects of executing time sensitive projects Craft informative press releases, content, and user group correspondence for companywebsite and forums Created new, and documented preexisting procedures to ensure compliance Contribute in recruitment efforts to increase user group attendance Responsible for multifaceted financial reporting, revenue management and profit/loss. Maintain software sales records and account details. Execute aspects of user group meetings and software training sessions CRM and digital promotion coordination Collaborate with marketing to execute plans to increase sales Responsible for in-house and on-location event coordination. Aid in the planning and presentation for annual convention shows Manage company travel budget, expenses, and reimbursements