• Manage secure vehicular homelessness site operations, ensuring confidentiality, community engagement, and facility cleanliness• Implement adaptive protocols for streamlined documentation, inventory management and participant check-in, meeting program demands and ensuring efficiency

• Lead virtual team-building events with up to 300 clients present to encourage the refinement of communication, delegation, and collaboration skills through virtual games• Manage video conferencing platforms (Zoom, Microsoft Teams, and Google) as well as troubleshoot issues with platforms and VPNs• Guide game development by playtesting products before they go live to provide feedback ensuring games are challenging, inclusive, and workplace appropriate

• Forecasted inventory, personnel, and logistic needs by analyzing recent sales and contracts resulting in a 133% increase in events executed per week• Fielded inquiries and grievances related to services provided to resolve client concerns• Devised and implemented new methods of increasing catering referrals and executing contracts which increased bookings by 50%• Advised clients on catering services and increased upsold services 35%• Drafted catering contracts and collected payment for services rendered or provided refunds via POS (Square)• Collaborated with retail, production and catering team to ensure seamless execution of events• Review and update online catering calendar to ensure that personnel and product needs were sufficient for event execution• Uploaded contracts and documents to Google Drive and maintained current documentation • Coordinated with insurance agency to request liability certificates, update policies and driver list.

• Streamlined conversion of physical documents to ERP meeting deadline 30% sooner• Investigated resources and cultivated relationships with clients leading to a 38% increase in clients being connected to tailored financial, social, and mental health resources• Designed and implemented a calendar management system that increased contact with 18 clients by 56% • Facilitated meetings with project partners, decreased meeting time by 30% and created actionable meeting notes with designated responsibilities

• Instructed clients with intellectual and developmental disabilities which increased employment, educational success, and personal skill development by 41%• Identified necessary interventions, developed strategies, and created systems for team implementation to support individuals according to their Individualized Service Plan (ISP) • Oversaw up to 12 individual client budgets as well as program budgets to ensure funds were utilized efficiently and secured additional funds through community resources as needed• Maintain documentation related to delivery of services and meet with Service Coordinators to discuss individual client needs, resources and interventions• Identify necessary interventions to support individual client goals, encourage self-advocacy and develop strategies for team implementation

• Support clients with community integration through hands on behavioral, social and education assistance• Teach clients how to adapt recipes and use various forms of transportation based on their individual needs• Organize, schedule and plan social events for program participants and handle the logistics for transportation, pick up or drop off for the events with coworkers and clients' guardians