Taylor Utecht, Mba Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Mentored and developed high-performing teams, attracting talent, growing early career developers, and driving a culture of innovation, transparency, and simplicity.Proven success managing robust and scalable software platforms on Microsoft Azure.Drove strategic alignment between engineering initiatives, customer demands, and future growth.Led cross-functional collaboration between engineering, product, and architecture teams to continuously improve platform performance and deliver customer-centric solutions.

Charlotte, Nc, Us

Facilitated collaboration with cross-functional leaders to enhance systems and practices in support of Lean-Agile development, resulting in the elimination of impediments.Worked alongside cross-functional leaders in Software Architecture, Product and Process Management to establish a cohesive leadership message and operational strategy.Successfully built a high-performance organization that exceeded goals and instilled a sense of mission and purpose among individual contributors and other leaders.Spearheaded the adoption and implementation of critical new technologies such as Terraform, Kubernetes, Azure, and DevOps principles, enabling teams to achieve higher levels of productivity and efficiency.Led and directed a dynamic team of two leaders responsible for overseeing a diverse department of 40 highly skilled staff members, collaborating across four distinct teams.Demonstrated leadership by guiding the organization to achieve a remarkable 45% reduction in cloud expenditure within a span of less than 6 months by optimizing the infrastructure to maximize its capabilities and cost-efficiency.Demonstrated mentorship by successfully managing two years of impactful summer internships with a primary focus on delivering high-quality products and enabling interns to gain invaluable industry experience across all stages of the Software Development Life Cycle (SDLC).Nurtured a culture of continuous improvement, prioritizing best-in-class product delivery by ensuring on-time, on-budget, and fully meets or exceeds the customers expectations. Fully accountable for maintaining software quality and on-time delivery.Collaborated closely with peer organizations in architecture, platform delivery, finance, and product to develop and execute a product roadmap aligned with the company's long-term vision.

Charlotte, Nc, Us

Led the successful delivery of scalable platforms that exceeded original scope by a factor of 10, while also reducing per transaction costs to align with business case requirements.Recruited, attracted, and retained talented individuals to build high-performing teams, while providing a clear mission and purpose to drive their success.Cultivated a transparent environment where open communication, innovation, and experimentation are encouraged, enabling individuals and teams to freely share ideas and collaborate with stakeholders.Partnered with leaders in Software Architecture, Product, and Process Management to establish a unified leadership message and operational strategy.Foster a learning-oriented environment that empowers individuals and teams to proactively overcome obstacles and learn from failures, promoting a culture of continuous improvement.

Dallas, Tx, Us

Lead and inspired three global teams on different projects to ensure that each delivered on time and to specifications, with little to zero business interruptions.Managed a team of forty-five local and remote JAVA developers to deliver automation to the business customers on time with little to no defects and bugs.Managed multiple simultaneous projects using Agile (4 week sprint cycles) and SAFe projects (2 week sprint cycles) to deliver the needs of the business in the Agile environment they require.Trained new and existing global team members on tools, process, and industry standards to ensure that employee integration and onboarding time is cut to a minimum.Delivered enterprise orchestration and diagnose platforms that created a $1 to $71 ROI.Created and maintained product vision and roadmap for software and products.

Dallas, Tx, Us

Developed orchestration systems to streamline communication and task allocation between Tier 1.5, Tier 2, and Tier 3 teams, ensuring efficient distribution of work.Implemented self-healing automation to significantly reduce the volume of managed service tickets, improving overall system reliability and reducing manual intervention.Architected enterprise automation systems that achieved zero-touch resolution for more than 30% of auto-detected tickets, resulting in substantial time savings of over 20 minutes per ticket.Pioneered the establishment of a local GIT server environment for a medium-sized development team, utilizing GIT and Gitolite for effective software source control and streamlined release management.Created comprehensive documentation, knowledge base articles, and wiki resources for software APIs and modules, ensuring easy access to information and facilitating efficient development and troubleshooting processes.Collaborated within an agile team following a two-week sprint cycle, enabling prompt and accurate software releases into production while embracing agile development methodologies.

Dallas, Tx, Us

Managed Tier II network tickets for both outsourced clients and AT&T's internal core networks, providing comprehensive support and resolving network-related issues.Assisted fellow technicians in re-configuring, re-designing, and deploying software across multiple platforms and locations, ensuring optimal performance in complex network environments.Collaborated with global teams to develop efficient processes and automation, streamlining operations and enhancing network performance to meet organizational requirements.Effectively communicated and collaborated with multiple stakeholders, including colleagues, companies, and different Tier levels, to promptly resolve complex network issues and ensure seamless operations.Administered enterprise networks for Fortune 500 companies, ensuring continuous availability and reliability of their business operations.Recognized with the "Most Improved GCSC" award from a customer while serving as a Tier III network operations support technician, reflecting dedication and successful resolution of network-related challenges.

Reported directly to the CEO, and coordinated entire network refresh project. Improved company assets and multi-location phone and collaboration between remote and office workers. Reinforced technology backup architecture to ensure that business continuity remains in disaster situations.Key Achievements: Documented entire network, consolidated, and reduced network devices and overhead by 20%.Implemented Asterisk VOIP installation and reduced office phone cost by 90% and increased collaboration with the new VOIP technologies.Created Autoit Scripts to manage backup, and recovery over the network.Created VMware ESX server to host 4 virtual servers and retire 3 physical servers to reduce personnel and environment requirements.Deployed Acronis True Image Echo as well as True Image Enterprise Server to keep backups of all servers and desktops for disaster recovery and backup purposes.

Promoted from helpdesk technician to network administrator. Conducted many application and feature enhancements to enterprise level Asterisk PBX phone system to handle millions of minutes per month. Learned to administer global MPLS network to ensure business services meet multiple locations. Key Achievements:Implemented Whats Up Gold to manage the enterprise network and ensure that all Call centers and Resorts are operational and able to service customers.Built first application and server monitoring dashboards to display on TV’s throughout the Network Operations Center.Managed Enterprise Active Directory service and group policies to ensure network drives and permissions are mapped correctly.Performed CENTOS Linux server administration tasks and ensured that servers were updated and their services were available.Configured a Cisco Local Director for round robin call distribution and load balancing between 13 local Asterisk VOIP servers. Asterisk VOIP platform featured in infoworld article: http://www.infoworld.com/article/2660265/networking/case-study--asterisk-proves-its-worth.html

Master Of Business Administration - Mba, Technology, Entrepreneurship And Commercialization (Tec)

Master Of Business Administration - Mba, Mclauchlan Leadership Fellow

Bachelor’S Degree In Network And Communications Management, Network And Comminucations Management