Taylor S. work email
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Taylor S. personal email
At Lancer Skincare, our team's dedication to enhancing the e-commerce customer journey resulted in a significant revenue increase, reflecting my focus on customer relationship management and process improvement. With expertise in creating efficient systems for KPI tracking and fraud prevention, we've effectively boosted sales and operational efficiency.Leveraging a robust background in customer experience management, the strategies I've developed for training and team leadership have fortified our department's performance, ensuring adherence to the highest standards. I'm committed to driving success through meticulous analysis, strategic innovation, and optimizing customer engagement.
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Sr. Customer Experience ManagerEvolusSan Diego, Ca, Us -
Director Of Customer SuccessLancer Skincare Mar 2023 - Sep 2024Beverly Hills, Ca, Us• Managed department budget, optimizing expenditures and achieving cost-saving goals• Enhanced e-commerce customer journey, increasing revenue by $33,132/Q2• Implemented phone order placement service, boosting sales by 17%/Q1• Developed tagging system for customer inquiries for clear KPI tracking -
Sr. Customer Experience ManagerLancer Skincare Feb 2022 - Mar 2023Beverly Hills, Ca, Us• Performs website analysis and user tests to ensure proper management of content anddata 10x/week• Managed and trained a team of 10 individuals within the customer servicedepartment, ensuring high performance, quality service, and adherence to companystandards.• Developed 52 SOPs for hiring and training department employees• Leveraged weekly KPIs to implement fraud system saving an average $11,200/month• Updated subscription service increasing product subscriptions 13%/Q2
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Director Of Customer ExperienceB-Glowing Nov 2021 - Feb 2022Portland, Or, Us• Maintain and assists in achieving customer service rep’s goals with biweekly1-on-1s• Oversee all social media and responds to urgent claims 10x/day• Created tagging system for customer tickets for more efficient KPI tracking• Updated return process and created system for an easily digestible costanalysis• Creating weekly presentations presented to leadership team with plan ofAction• Processed and recorded payments for B2B consumers, maintainingaccurate financial records and ensuring timely settlements 25x/month -
Sr. Customer Experience Project ManagerB-Glowing Feb 2017 - Nov 2021Portland, Or, Us• Training 5+ years on continuous product knowledge education with over 50brands• Acting as a management escalation point to resolve complex client issues40+/week• Resolving fraudulent online purchases 50x/week• Facilitating on time deployment of marketing promotions and events15+/month• Conceptualize and developing customer service SOPs 5x/week• Connecting with brand ambassadors to stay current on brand culture andstandards 3x/week• Collaborating with 50+ brands weekly to keep product knowledge on sitecurrent for global clientele
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Customer Service RepresentativeB-Glowing Feb 2016 - Feb 2017Portland, Or, Us• Delivered confident customer support to 1000+ customers weekly• Assisted operations/merchandising team in ERP management & inventoryplanning 5x/week• Aided in migration of a cloudbased ERP (Acumatica)• Maintained brand reputation, through e-chat, phone and email
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Team LeaderDialoguedirect Jul 2014 - Jan 2016New York, Ny, Us• Facilitated sales plans resulting in a net profit of $43,000 1/year• Educated & registered 500+ donations for the charity Children International • Trained and developed new team members 2/week• Contributed optimism & charisma at all times
Taylor S. Skills
Taylor S. Education Details
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Mt. Hood Community CollegeAssociate'S Degree -
David Douglas High School
Frequently Asked Questions about Taylor S.
What company does Taylor S. work for?
Taylor S. works for Evolus
What is Taylor S.'s role at the current company?
Taylor S.'s current role is Sr. Customer Experience Manager.
What is Taylor S.'s email address?
Taylor S.'s email address is ta****@****are.com
What schools did Taylor S. attend?
Taylor S. attended Mt. Hood Community College, David Douglas High School.
What skills is Taylor S. known for?
Taylor S. has skills like Direct Sales, Fundraising, Customer Service, Customer Engagement, Communication, Organization Skills, Teamwork, Employee Training, Sales.
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