Founder of ANIWA Assistência Virtual Geral Ltda.I manage and supervise the company’s operations.• Company registration with accounting services;• Drafting contracts;• Team supervision;• Managing activities and overseeing schedules;• Monitoring team development;• Managing work schedules and activity deadlines;• Instruction and process creation;• Resolving and addressing client and employee inquiries;• Information screening;• Issuing service invoices and receipts;• Team training;• Organizing files;• Accounts payable and receivable;• Client prospecting;• Sending proposals;• Proposal follow-up;• Initial meetings with clients;• Client onboarding;• Controlling and overseeing the use of apps (Asana, Trello, Slack, etc.).

• Gerenciar agenda;• Organização de viagens;• Organização financeira pessoal;• Participação em eventos; • Gerenciamento de mídias sociais;• Envio e recebimento de propostas;• Emissão de notas fiscais;

I manage the Instagram client's accounts, taking care of messages, posts, creating art, checking insights, updating news, and promotions. Basic things.

• Responsável pelas funções de secretaria geral de todos os membros do escritório, especialmente da Controladora Financeira e do Diretor/Fundador, que também atua como Presidente da ITALCAM.• Gerenciar a manutenção e compras do escritório, incluindo a compra de suprimentos necessários para a equipe e a organização de passagens e reservas de hotéis.• Auxílio em tarefas operacionais, como envio de holerites, recibos e contratos via DocuSign, transações financeiras, autenticação de documentos, recepção de clientes (inglês e italiano), gerenciamento de tarefas Asana, tratamento de correspondência, organização de salas de reuniões, preparação de presentes de final de ano, gerenciamento de planilhas e organograma atualizações.• Suporte aos setores do Financeiro, Recursos Humanos e Administrativo• Facilities;

I supported the sectors of Human Resources, Finance, Administration, and the Executive Secretary. I have assisted in operational activities such as sending payslips and receipts to sign via DocuSign, making financial transactions, authenticating documents at the notary, reception of national and international clients (English and Italian), doing a follow-up in Asana, receiving and processing physical mail, organizing the meeting room, preparing end-of-year gifts, feeding spreadsheets, updating organization charts, etc.

As the only employee in the office, I did all the activities as required. I carried out the reception of clients and took care of the office and audience schedules.I was responsible for answering phone calls and passing on messages, and I also took care of office WhatsApp.Performed expenses and entries in the system and forwarded this information along with all receipts documents to the office's outsourced accountant.I took care of office maintenance, scheduling cleaning with the outsourced person, shopping for maintenance, and other things related to the office operation.

I worked during the experience period as a receptive attendant at Banco Santander's insurance center. The workplace was located at the Konecta company, which is located in the center of São Paulo in the Bom Retiro neighborhood. I was given training in customer service in a humanized way and how to perform the role I was given. I attended to customers, answered their questions, made transfers to the correct sectors, canceled products, or just explained about the product and the benefits of Santander insurance for customers.