Taylor Reid work email
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Committed to developing, coaching, and mentoring others to reach their highest level of potential, and then pushing them even further. I have a strong passion for helping individuals succeed while also building collaborative teams that continue to grow and adapt to rapidly changing environments.
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Head Of Customer ExperienceMood Health Jun 2020 - Present -
Head Of Customer ExperienceOutdoor Voices Jul 2019 - Jan 2020Austin, Tx, Us-Lead the CX department to deliver best in class service by creating and managing key metrics that drive performance and overall company goals, such as CSAT, NPS, and other supporting KPIs-Foster a positive team environment to promote growth and feedback that leads to improved performance, processes, and/or products-Collect, process, and present data to relative cross-functional partners for continuous improvement benefiting the customer and organization-Provide necessary data to make recommendations that improve systems and processes-Drive, inspire, and motivate the CX team towards individual growth and superior customer experience simultaneously-Prioritize the needs of the business with those of CX to make informed decisions-Maintain and implement professional and technical knowledge by researching and reviewing professional publications and establishing personal networks-Provide the voice of the customer and customer insights across the organization to identify improvement opportunities -
Cx Operations And Loss PreventionStitch Fix Apr 2019 - Jul 2019San Francisco, Ca, Us -
Client Experience SupervisorStitch Fix Dec 2015 - Jul 2019San Francisco, Ca, Us-Lead, manage, and develop a team of 3-8 CX Leads and 45-150 CX agents by communicating objectives and providing performance feedback-Coach, motivate, and inspire a team to deliver an outstanding client facing service and experience-Execute day to day business management duties including workflows, scheduling, shift approvals, meetings, and reporting-Use data to drive productivity and quality among CX Leads and CX agents-Resolve client tickets and support the resolution of escalated client issues-Identify opportunities to improve products and processes to better address the needs of the clients and drive overall associate efficiency-Assist with the recruiting, hiring, and on-boarding of team members required to support business needs in a rapidly grown environment-Work independently and be a truly collaborative partner to solve business challenges daily -Take on special projects outside of normal day to day responsibilities as directed
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Social Media SupervisorStitch Fix Jan 2018 - Apr 2019San Francisco, Ca, Us
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Client Experience LeadStitch Fix Nov 2014 - Dec 2015San Francisco, Ca, Us-Lead and manage a team of 5-15 Client Experience Associates by communicating objectives and developing team members to be their best selves-Coach, motivate, and inspire a team of associates to deliver outstanding service to clients on a daily basis-Build relationships through fun, personalized, and productive interactions with team members-Drive team members to meet and exceed expectations while continuously helping associates to become more productive and efficient-Demonstrate expertise in providing prompt, friendly, and professional support to clients via email and/or phone-Resolve client issues and support the resolution of escalated client issues
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Real Estate AgentKeller Williams Realty, Inc. Jul 2013 - Nov 2014Austin, Tx, UsAssisting clients interested in buying, selling, or investing in Real Estate. -
EducatorAustin Independent School District Aug 2008 - Nov 2014Austin, Texas, Us-Managing, developing, and coaching teachers and student teachers-Balancing monthly budget-Creating, planning, and implementing curriculum and instruction-Managing student behavior and conflicts
Taylor Reid Skills
Taylor Reid Education Details
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The University Of Texas At AustinApplied Learning And Development -
The Woodlands High School
Frequently Asked Questions about Taylor Reid
What company does Taylor Reid work for?
Taylor Reid works for Mood Health
What is Taylor Reid's role at the current company?
Taylor Reid's current role is Mood Health.
What is Taylor Reid's email address?
Taylor Reid's email address is tr****@****fix.com
What is Taylor Reid's direct phone number?
Taylor Reid's direct phone number is +141588*****
What schools did Taylor Reid attend?
Taylor Reid attended The University Of Texas At Austin, The Woodlands High School.
What skills is Taylor Reid known for?
Taylor Reid has skills like Leadership, Management, K 12, Esl, Teaching, Lesson Planning, Editing, Teaching Reading, Curriculum Development, Educational Leadership, Social Studies, Classroom Management.
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