Tyvon Zackery Email & Phone Number

Charlotte, NC, US

Columbia, South Carolina, United States

As a System Administrator, I help manage enterprise systems to ensure reliability and peak performance. I’ve taken the lead on configuring and maintaining Windows Server 2019 environments and Active Directory to support over 11,000 employees. Automation has been a key focus of my work, I’ve utilized various PowerShell scripts to streamline processes.

At Arise, I resolved complex issues with a 90% success rate within predetermined SLAs for a major automotive industry client. I also trained and mentored Tier 1 agents, helping to improve team efficiency and response times by 20%. Managing over 100 support tickets weekly, I prioritized high-impact cases while maintaining a professional and customer focused.

Washington DC-Baltimore Area

In my role at S3, I provided technical support while ensuring strict compliance with industry regulations and organizational policies. Supporting a diverse user base of over 150 individuals monthly, I regularly analyzed and resolved complex technical issues while adhering to data protection protocols and privacy standards. I played a key role in.

Hunt Valley, Maryland, United States

At PayPal, I worked in a highly regulated environment, where compliance with data protection and financial security standards was paramount. Handling over 80 inquiries daily, I meticulously analyzed technical issues to ensure they were resolved within the framework of PCI-DSS and other financial compliance regulations. I frequently collaborated with.