Tyvon Zackery Email & Phone Number

Charlotte, Nc, Us

Columbia, South Carolina, United States

As a System Administrator, I help manage enterprise systems to ensure reliability and peak performance. I’ve taken the lead on configuring and maintaining Windows Server 2019 environments and Active Directory to support over 11,000 employees. Automation has been a key focus of my work, I’ve utilized various PowerShell scripts to streamline processes, cutting manual tasks by 30%. I also work closely with the Security Operations team, using tools like Splunk and CrowdStrike to detect and mitigate threats, helping to safeguard the organization. Additionally, I mentor junior team members and handle escalated issues, ensuring that technical challenges are resolved efficiently and effectively.

At Arise, I resolved complex issues with a 90% success rate within predetermined SLAs for a major automotive industry client. I also trained and mentored Tier 1 agents, helping to improve team efficiency and response times by 20%. Managing over 100 support tickets weekly, I prioritized high-impact cases while maintaining a professional and customer focused approach. My work didn’t just stop at solving problems, I identified opportunities to improve workflows and processes, which helped the entire team (and the business!) operate more effectively.

Washington Dc-Baltimore Area

In my role at S3, I provided technical support while ensuring strict compliance with industry regulations and organizational policies. Supporting a diverse user base of over 150 individuals monthly, I regularly analyzed and resolved complex technical issues while adhering to data protection protocols and privacy standards. I played a key role in safeguarding sensitive customer data, ensuring all troubleshooting and system interventions complied with applicable standards such as PCI-DSS and HIPAA. By conducting critical analyses of recurring technical issues, I identified trends that informed policy updates and improved user training materials. My contributions not only resolved immediate technical challenges but also reinforced the organization’s commitment to compliance and operational excellence.

Hunt Valley, Maryland, United States

At PayPal, I worked in a highly regulated environment, where compliance with data protection and financial security standards was paramount. Handling over 80 inquiries daily, I meticulously analyzed technical issues to ensure they were resolved within the framework of PCI-DSS and other financial compliance regulations. I frequently collaborated with cross-functional teams to address escalated cases involving sensitive customer data, ensuring that solutions adhered to legal and organizational requirements. Additionally, I critically evaluated workflows and identified inefficiencies, recommending changes that improved compliance processes and reduced response times by 20%. This role honed my ability to balance technical problem-solving with a deep understanding of regulatory frameworks and risk mitigation.