Taryn Bray Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Developed the Customer Insights function, capturing and analysing passenger experience data across Dubai’s airports to inform strategic decisions.Revamped customer segmentation by redesigning psychographic personas, driving more sophisticated insights for branding, operations, and strategic, inclusive decision-making.Enabled leadership to optimise passenger experience and operations through key performance benchmarks (CSAT, NPS, ASQ).Collaborated with cross-functional teams internally and externally (including: strategy, design, brands, operations, commercial, GDFRA, police) to integrate customer insights into business strategies, improving resource allocation and service delivery.Standardised data collection and reporting to ensure consistency and alignment with regulatory standards.Developed predictive models to assess market risks, competitor performance, and passenger behaviour, providing insights that enhanced operational efficiency and customer satisfaction.

Dubai, United Arab Emirates

Built and led the Customer Channels department, a cross-functional global unit, integrating HR and commercial functions to manage the employee and client lifecycle.Developed and implemented market research frameworks, capacity planning, and growth analysis, resulting in a sustainable recruitment pipeline and improved investor confidence.Achieved an 80% reduction in projected onboarding time, generating significant cost savings and improving operational transparency.Led end-to-end commercial negotiations, securing new business by delivering strategic proposals and strengthening client relationships.Collaborated with global stakeholders to enhance employee experience and retention, aligning HR strategies with local labour laws and business goals.Led initiatives to train and upskill employees, fostering a customer-centric culture and implementing service standards.Utilised data analytics to develop performance models, track key metrics (P&L, financial trends), and optimise both employee experience and business outcomes.

United Arab Emirates

Led a management and supervisory team of 120+, overseeing operations for 8,000 staff across the portfolio, ensuring 24/7 operational excellence for key clients in the aviation and logistics sectors.Drove significant revenue growth by implementing a strategic business development plan, expanding into 3PL and 4PL sectors, growing headcount from a low of 1000 during the peak of COVID.Utilised Lean Six Sigma methodologies to streamline processes and achieve substantial cost savings, contributing to a stronger bottom line.Delivered detailed P&L reports and business forecasts, leveraging advanced tools like PowerBI, Oracle, and Salesforce to support data-driven decision-making.

Dubai

Led a team of 80+ facilitators and managers, delivering over 1 million training hours to 75,000 employees in financial year 18/19.Developed and implemented strategic frameworks for succession planning, organisational development, and closing skill gaps to align talent with business goals.Secured partnerships with key external vendors and organisations, including ILM certification, to enhance training programs and strengthen leadership pipelines.Led change management initiatives to streamline operations, resulting in improved employee performance and operational efficiency.Awarded ‘Best International Training Provider 2017’ by the British Institute of Cleaning Sciences (BICSc) for excellence in training delivery.

Dubai, United Arab Emirates

Led the onboarding and training of 27,000 staff, reducing client complaints by 32% within the first three months.Drove recruitment assessments including psychometric and language testing to streamline talent acquisition and improve quality.

Doha, Qatar

Pioneered a 4-month project to design, develop and implement the Group reporting application for monthly management accounts, competitive analysis, market positioning, supply chain management and consolidation purposes. Accountable for reporting and analysis across the business including budgeting, forecasting and P&L decisionsExceeded sales targets by an average of 27% per month with both new and existing clients and gained accreditation: Cambridge Professional Academy; City College Oxford; Bridge Academic Learning and Kip McGrathIntroduced new revenue streams within the GCC, generating profit related revenue within 3 monthsCentre Director for Kip McGrath and Nationalisation program

Doha, Qatar

Rolled out of a Learning Management System and leveraged workflows for maximising efficiencies.Created traditional, blended and eLearning solutions for clientsEstablished KPIs for the L&D division and introduced Balanced ScorecardsLed the hiring of training personnel and managing all full-time and part-time trainers

Qatar

Responsible for developing, coordinating and delivering workshops in soft skills such as Body Language and Business Communication Skills for corporate clients including the International Bank of Qatar and Qatar Central Bank.Designed, implemented and delivered English programs, including test preparation, such as IELTS, for companies including Qatar Luxury Group. Souq Waqif Boutique Hotels and Qatar Tourism Authority.Designed, planned, organised, and directed orientation and training programs for external corporate employees and customers.Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.Obtained, organised and developed training procedure manuals, guides, and course materials, such as handouts or visual materials.

Seychelles

Set up Training business unit for The H Resort (renamed Story) Established training programs to ensure quality of standards maintained by all associates to drive customer excellenceDesigned and delivered cost-effective in-house management training and development programmes to enable internal promotions and succession planningResponsible for developing a competent and talented workforce; available to H Resort at all times to meet the existing operational and expansion requirements

Doha, Qatar

Executive consultant for ISF in the State of Qatar. Responsible for providing expertise on the State of Qatar and identifying the learning and development needs across the entirety of the Qatar Forces and designing, planning and implementing extensive specialist language and security programs leading to the 2022 World Cup.

Doha, Qatar

Focusing on the nationalisation programme of Qatar. Responsible for developing, selling and delivering soft skills workshops in areas such as Customer Service, Hospitality, Body Language, Legal Skills and Leadership for clients such as Qatar Central Bank, Maersk, QAFCO, Qatar Museum Authority. Teacher of English, including General English, English for Specific Purposes, Business English and test preparation, such as KET, PET, BEC and IELTS. Corporate clients included Alahli Bank, Qatar Foundation, QAPCO and the Iranian School.

Doha, Qatar

Brand Ambassador: Served as a dynamic face of Red Bull, embodying the brand's energetic and innovative spirit through targeted engagements with consumers.Consumer Engagement: Designed and executed strategic product sampling missions, introducing new customers to Red Bull while fostering loyalty among existing users.Market Insights Collection: Conducted field research by gathering consumer feedback, offering valuable insights to inform marketing and brand strategy.Event Activation: Supported Red Bull and third-party events, creating memorable brand experiences through interactive marketing and product showcases.Promotional Campaigns: Developed and executed promotional strategies across various touchpoints, including in-person interactions and social media engagement to expand brand reach.Team Collaboration: Worked collaboratively with cross-functional teams to plan and optimise sampling missions, brand activations, and marketing events.

Business Management

Law