• Install, repair and maintain our clients products (in vitro diagnostic equipment) across the Algeria at various sites• Carry out a variety of service activities as required including: Installation, Preventitive maintenance, Reactive maintenance, Testing, Inspection, Calibrations, General trouble shooting• Make recommendations from the suite of clients products that could be of benefit to the end user and upselling where applicable.• Manage the inventory of spare parts to ensure minimal downtime of any machinery• Review and update service documentation where needed and interpret any technical terminology for end users• Track and report any failures and identify any failure trends• Worked flexible hours; night, weekend, and holiday shifts.• Prepared a variety of different written communications, reports and documents to ensure smooth operations.• Responded to customer requests for service and repairs within 24 hours.• Trained the new recruits in the after-sales service on proper operation of equipment as well as initial troubleshooting techniques.• Documented service and repair procedures accurately and completely and submitted monthly reports to manager.• Diagnosed cause of problems and completed repairs.• Maintains a good working relationship with coworkers, nursing, medical staff and the general public.