Travis Beazley-Tran Mbcs Email & Phone Number

London, Gb

London, United Kingdom

Auckland, New Zealand

Transformed the MSP function into end-to-end IT services: TRM - IS strategy, policies, roadmap vCIO - Executive stakeholder engagement ISP - Internet, private WAN VoIP - Cloud PBX, MS Teams calling SoIP - CCTV Cloud - Azure IaaS - NZ hosted, VMs, containers, storage Backup & DR - NZ hosted backup & DR SaaS Backup - NZ hosted M365, Google, Salesforce backup MSSP - Cyber Security as a service Pro Services & Consultancy - IT digital… Show more Transformed the MSP function into end-to-end IT services: TRM - IS strategy, policies, roadmap vCIO - Executive stakeholder engagement ISP - Internet, private WAN VoIP - Cloud PBX, MS Teams calling SoIP - CCTV Cloud - Azure IaaS - NZ hosted, VMs, containers, storage Backup & DR - NZ hosted backup & DR SaaS Backup - NZ hosted M365, Google, Salesforce backup MSSP - Cyber Security as a service Pro Services & Consultancy - IT digital transformation Servers, Storage, Managed Networks Managed IT procurement & standardisationProvided vCIO to key clients, C-Suite level stakeholder engagement, trans-national.MSSP development, clients' cyber security compliance (NIST, ISO27001, Essential 8, NZ Priv. Act 2020, GDPR).Proposals & Solution architecture designs, maximise ROI.Led R&D, cultivating standardised solutions.Developed roadmaps, cutting-edge tech, drove digital transformation to maximise ROI.Oversaw long-term financial planning, ensuring sustainability.Represented company at various events, seminars & training.Maintained vendor partnerships & contract negotiations.Kept current & hands-on, set technical vision, guiding technical projects & solutions.Started the development of an AI approach to service requests.Engaged, challenged & influenced senior stakeholders.Cross-department stakeholder collaboration.Directed reviews of formal procedures & processes, recommending improvements.Monitored analytics, providing recommendations for improvement.Ensured compliance with commercial agreements, laws, data privacy & cyber security frameworks.Led & mentored a diverse team across multiple geo-locations.Recruited key team members, developing career growth plans & benefits negotiations.MSP product stack: Datto Autotask PSA, Datto RMM, IT Glue, MyITprocess, Liongard, Brightgauge.Cyber Security stack: Sophos Central WiFi, Switches, Firewall, Endpoint Security, ZTNA, XDR/MDR SOC, Email & Phish Protection. Kaseya Compliance Manager, Vulscan & Vonahi. Show less

Tasked with starting up the Managed IT Services and Service Desk functions of the business.Managed IT projects, roll-back planning, stakeholder engagement, ensuring on-time delivery and within budget.Designed secure networks, consisting of managed WiFi & switches, NGFW firewall, VoIP, SoIP. Brands consisting of Sophos, Watchguard, Fortinet, Cisco Meraki, Aerohive, Extreme Networks.Owned legacy to modern migration projects to Microsoft 365 for clients from diverse… Show more Tasked with starting up the Managed IT Services and Service Desk functions of the business.Managed IT projects, roll-back planning, stakeholder engagement, ensuring on-time delivery and within budget.Designed secure networks, consisting of managed WiFi & switches, NGFW firewall, VoIP, SoIP. Brands consisting of Sophos, Watchguard, Fortinet, Cisco Meraki, Aerohive, Extreme Networks.Owned legacy to modern migration projects to Microsoft 365 for clients from diverse industries.Apple macOS coexistence with Windows Server, Azure AD (Entra ID), Apple Business Manager.Implemented Managed Services CRM and Ticketing system (Datto Autotask PSA), Remote Monitoring Management RMM (N-Able N-Central and later transitioned to Datto RMM), Documentation (IT Glue), Reporting & Dashboards (Brightgauge), Automation tools.Tracked service deployment, initiated process change and fostered a culture of automation & continuous improvement.KPI reporting and customer interaction evaluation.Cross-team collaboration to promote the solutions services to wider organisation and potential clients.Conducted performance reviews, coaching, mentoring and QA training, ensure CSAT alignment and SLA.Established and maintained KPI metrics. Show less

Created client IT strategiesProposed and implemented IT projectsContract and project negotiation with key stakeholdersVmware and Hyper-V virtualisation platformsMicrosoft 365 implementation, transformation and migration projectsSharepoint implementation and migration from on-prem to onlineExchange on-prem and onlineManaged networks, (WiFi, Switching, SoIP, VoIP, Nextgen firewalls). Brands consisting of Extreme Networks, Fortinet, Palo Alto, Watchguard, Ruckus

Auckland

Formerly passionIT - ICT Solutions Ltd.