Md Tanvir Bashar Email & Phone Number

With a deep understanding of the Telecommunication, Fintech, and MNO industries, my expertise centers around Customer Relationship Management (CRM) and operational management. My career has been shaped by a strong commitment to delivering exceptional customer service, consistently exceeding service standards by working closely with both customers and operational teams.During my time at bKash, I gained valuable insights into the dynamics of local customer service, while my role at DING expanded my capacity to engage with a global and diverse customer base. This dual experience has allowed me to adapt and excel in varying market conditions, tailoring solutions that drive customer success across regions.I specialize in managing operational shifts, collaborating with management teams, and conducting in-depth analysis of customer feedback and data. By continuously refining service processes, I implement timely improvements that have a tangible impact on service quality and customer satisfaction.Throughout my career, I’ve demonstrated the ability to navigate high-pressure situations with composure and effectiveness, ensuring timely issue resolution in fast-paced environments. This approach has contributed to a sustained customer satisfaction rate of 95%.At the core of my philosophy is collaboration. I prioritize building strong partnerships with cross-functional teams, streamlining processes to enhance service delivery, and anticipating customer needs to foster long-term loyalty. By fostering open communication and a culture of teamwork, I drive initiatives that contribute to business growth and customer retention.I believe that customer success is about empowering clients to achieve their goals. As an advocate for my customers, I ensure their voices are heard and their achievements celebrated within the organization.---

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  East West University

  Computer Science