Front Desk Agent
CurrentSome of the responsibilities I have in my position as a Front Desk Representative:Greet incoming and returning guests• Ask if guests have a prior reservation• Manage the registration process• Ask for identification and ensure that the provided credentials are accurate• Manage guest check-ins and check-outs appropriately• Operate hotel switchboard, take calls and provide information and transfer calls• Manage accurate accounting of all rooms• Provide guests with… Show more Some of the responsibilities I have in my position as a Front Desk Representative:Greet incoming and returning guests• Ask if guests have a prior reservation• Manage the registration process• Ask for identification and ensure that the provided credentials are accurate• Manage guest check-ins and check-outs appropriately• Operate hotel switchboard, take calls and provide information and transfer calls• Manage accurate accounting of all rooms• Provide guests with room keys and assist with luggage if necessary• Take reservations over the telephone, through emails and in person• Answer questions regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refer guests to appropriate departments to resolve complaints or provide suggestions• Compute bills and take payments• Provide guests with directions around the hotel• Contact housekeeping and maintenance departments when there is a problem reported• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Show less