Tolga Balcı Email & Phone Number

Arctera's Business Critical Services represents our premier support solution, crafted to streamline assistance, maximize returns, and safeguard IT infrastructures. We transcend traditional break-fix support by meeting clients where they are, ensuring they harness the full potential of their Arctera investment. Our comprehensive suite includes top-tier proactive services, advanced education, and extended support options.As a Business Critical Account Manager:+ Deliver Excellence: Execute and coordinate all Business Critical Services contract deliverables with precision, ensuring customer success.+ Crisis Management: Navigate and manage critical situations to meet customer requirements and achieve Service Level Goals.+ Relationship Building: Foster and manage strong, collaborative relationships with clients, driving mutual success.+ Internal Communication: Relay all relevant Arctera support offerings to internal business partners for cohesive collaboration.+ Contract Fulfillment: Oversee all aspects of contract execution, focusing on maintaining robust renewal rates.+ Revenue Optimization: Identify and capitalize on Business Critical revenue opportunities within customer accounts.+ Customer Satisfaction: Enhance and maintain high levels of customer satisfaction to safeguard Business Critical Services revenue.

Istanbul

Business Critical Services is Veritas’s premium Support Services offering, designed to simplify support, maximize return and protect IT infrastructure. It goes beyond the traditional break-fix support and adds top-level proactive services, education and support extensions. In Business Critical Services, the Business Critical Account Manager+ Fulfills and coordinates all Business Critical Services contract deliverables to the customer,+ Manages critical situations to ensure they meet customer requirements and Service Level Goals,+ Builds and manages effective and collaborative relationships with customers,+ Communicates all relevant Veritas support offerings to internal business partners,+ Manages all aspects of contract fulfillment, including maintaining strong renewal rates, + Optimize Business Critical revenue opportunities within customer accounts,+ Maintains and enhances customer satisfaction issues to defend Business Critical Services revenue,+ Makes effective and appropriate marketing efforts to grow and maintain business within region.

Member of Council of Technology Advisors (previously Council of Transport Advisors). Worked as an advisor to various multinational companies, including Mc Kinsey.

+ Writer for Web Hosting Geeks (http://webhostinggeeks.com/blog/author/tolga-balci/)+ Planned Infrastructure for Small to Medium-sized businesses.+ Developed Microsoft training/testing material for Certiport, Inc. under contract.

Istanbul, Turkey

+ Architected the Information Infrastructure of the company and built corporate knowledge. Please see "Arkpedia"​ under projects section.+ Launched team collaboration, document management, document sharing infrastructure utilizing SharePoint 2013 platform. Please see "Arkas Academy Portal"​ under projects section.+ Took over and managed the corporate learning game. Please see "A Game" under projects section.

Istanbul, Turkey

+ Completed migrating the company's monitoring and configuration management software from CA products to Microsoft System Center Operations Manager and System Center Configuration Manager products. Deployed System Center Virtual Machine Manager to the infrastructure as the company was moving towards implementing its own private cloud, + Experienced in Windows and Linux platforms, Terminal Server (Remote Desktop Server), VDI implementations, Active Directory and Hyper-V management, backup administration (CA ArcServe Backup), system-level crash dump analysis, licensing infrastructure (VAMT), update and patch management (WSUS), technical document writing and IT service management (ITIL).+ Focused/worked on cloud infrastructure implementation, monitoring and configuration.

Istanbul, Turkey

+ In charge of liner, tramp and transit vessel operations in all Marmara Sea regions, including Turkish Straits, in terms of cargo allocation, ship supply (bunkers, provisions, fresh water etc.) and all ship husbandry services.+ Designed and implemented a document management system to generate USD 300.000 savings per year for Arkas Shipping & Transport S.A..+ Established and worked in Dangerous Cargo Office from 2007 to 2009. Delivered trainings during the period, the first one to Evyap Holding headquarters. + Authored "IMDG Code Guide" book (Turkish: IMDG Code Rehberi). Due to copyright issues, the book was not published and was used in house. Index and sample pages are provided below. + Authored "Steel Coils: Cargo Specifications and Maritime Transportation" book (Turkish: Rulo Sac: Yuk Ozellikleri ve Deniz Yolu ile Tasinmasi). Due to copyright issues, the book was only used in-house and was not published generally. Index and sample pages are provided below.+ Co-authored Marine Operations (Turkish: Operasyon) text book used in Arkas Academy. The book is company confidential. Index and sample pages are provided below.

Writer for Linux, Windows, Computer Hardware, Computer Security, Home Theater and GPS & Navigation Systems channels.

+ Worked on a contract in S&B Minerals in Athens, Greece while studying for the MBA degree. Primary responsibility was to build a database to catalogue the printed material in the company. The contract scope was widened to include making the database searchable in company intranet. Using ASP, the scope was completed.+ The contract scope was widened to catalogue the Geographical Information System (GIS) data. GIS data was architectured to fit the information architecture. The project then handed to the Information Technologies Department.

+ Completed the Company's transition to International Safety Management Code. The project was timed for 18 months sharp and was delivered 5 months in advance.+ Nominated as the Information Technologies manager by the shareholders. Major accomplishment in the company was to build an e-mail system over HF radio and WAP access for the ships to lower the communication costs. This communication channel was later on embedded in the company's daily communication workflows between the vessels, agents and other parties.

Mba, Management Information Systems, Operations Management, Cost Control

Activities and Societies: Koc University Investment Club+ Primarily focused on Management Information Systems, Operations Management.

Bachelor Of Engineering - Be, Marine Transportation

High School Diploma, Science