Assignment: NCIRD (National Center for Immunization and Respiratory Disease) at the Center for Disease Control and Prevention• Led cross-functional project teams to successfully deliver projects on time, within budget, and according to scope.• Developed and maintained project plans, schedules, and budgets, ensuring alignment with organizational goals and objectives.• Identified project risks and issues proactively, and developed mitigation strategies to minimize potential impacts on project outcomes.• Coordinated communication and collaboration among project stakeholders, including team members, clients, and senior leadership.• Utilized project management tools and techniques, such as Gantt charts, risk registers, and stakeholder matrices, to monitor progress and track deliverables.• Conducted post-project reviews to assess lessons learned and identify opportunities for process improvements and best practices.• Conducted quality audits and assessments to evaluate organizational processes, identify areas for improvement, and drive continuous improvement initiatives.• Facilitated root cause analysis and corrective action/preventive action (CAPA) processes to address quality issues and prevent recurrence.• Designed and delivered leadership development programs and initiatives to cultivate talent and enhance leadership capabilities across the organization.• Conducted leadership assessments and competency evaluations to identify development needs and create personalized development plans for leaders.• Facilitated leadership workshops, seminars, and training sessions on topics such as communication, conflict resolution, team building, and strategic planning.• Mentored and coached emerging leaders to help them develop their leadership skills and advance their careers within the organization.• Collaborated with HR partners and senior leadership to align leadership development efforts with organizational goals and priorities.

• Developed and implemented curriculum for TESOL courses, incorporating innovative teaching methodologies and materials to enhance student engagement and learning outcomes, particularly focusing on adult learners.• Provided instruction in English language acquisition, linguistics, language teaching methods, and cultural competence to diverse adult student populations.• Utilized a variety of instructional strategies, including lectures, discussions, group activities, and multimedia resources, to accommodate different learning styles and preferences of adult learners.• Designed and administered assessments, such as quizzes, exams, and projects, tailored to evaluate the progress and proficiency of adult students in English language skills.• Offered individualized support and feedback to adult students to help them improve their language proficiency and achieve their academic and professional goals.• Collaborated with colleagues to develop and revise course materials, aligning with program objectives and standards for adult learners.• Participated in faculty meetings, professional development activities, and curriculum planning sessions to stay current with best practices in TESOL education, especially in relation to adult education.• Fostered a supportive and inclusive learning environment that promoted cultural understanding, respect, and appreciation for linguistic diversity among adult students.

• Led the Clinical Laboratory's Emergency Response Team, collaborating effectively with executive leadership and nursing staff to navigate operational challenges during the COVID-19 pandemic, ensuring continuity of critical laboratory services.• Acted as the Clinical Laboratory Liaison during daily hospital morning huddles, playing a key role in streamlining communication and operational alignment between the laboratory and other hospital departments.• Oversaw compliance and performance metrics, responsible for managing Press Ganey scores, and ensuring successful The Joint Commission (TJC) and College of American Pathologists (CAP) audits, significantly enhancing laboratory standards and patient care.• Directed a diverse team comprising two Supervisors, five Team Leads, and 62 staff members in a demanding, high-volume environment at one of the nation’s top hospitals, boosting operational efficiency and team productivity.• Managed daily operations across the main hospital and multiple outpatient facilities, overseeing clinical workflows and service delivery to optimize patient outcomes and operational efficiency.• Led comprehensive staff hiring, training, development, and performance management initiatives, fostering a skilled and motivated workforce aligned with the hospital’s high standards.• Instrumental in enhancing morning collection turnaround times from 45% to over 90%, and boosting the discharge rate from 65% to consistently maintaining it at 100%, surpassing established performance targets.• Conceptualized, developed, and executed a revamped staff training schedule, facilitating comprehensive cross-training that expanded the outpatient services staff from three to ten, thereby enhancing service capacity and staff versatility.• Recognized with awards for Leadership Development and Excellence in Organizational Leadership, reflecting outstanding achievements in enhancing operational leadership and team-building capabilities.

• Coordinated and supervised point-of-care (POC) testing across multiple departments, including ICU, NICU, and emergency services, ensuring a 99% compliance rate with clinical standards.• Led all steps of the project for implementing new glucose monitors in the NICU, from vendor selection to staff training, resulting in a 25% improvement in glucose monitoring accuracy.• Trained all nurse staff, EMT staff, and lab staff on POC equipment, conducting over 50 training sessions annually and achieving a 95% proficiency rate among participants.• Held monthly training sessions to keep staff updated on POC procedures and protocols, resulting in a 20% reduction in testing errors.• Collaborated with nurse educators to integrate new and updated regulations into training programs, ensuring 100% compliance with state and federal guidelines.• Conducted CAP proficiency testing for each instrument, analyzing results and implementing corrective actions, achieving a 100% pass rate.• Performed monthly quality control on all POC instruments across both campuses, ensuring a 98% equipment uptime and reliability.• Managed relationships with vendors, overseeing orders and inventory management for POC equipment and supplies, maintaining a 98% equipment uptime.• Implemented quality control measures for POC testing, leading to a 30% improvement in accuracy and reliability of test results.• Developed and updated standard operating procedures (SOPs) for POC testing, streamlining processes and reducing turnaround time by 25%.• Monitored and analyzed POC testing data, providing regular reports to hospital administration and improving overall test utilization by 15%.• Facilitated cross-departmental communication, ensuring timely and accurate dissemination of POC test results, which enhanced patient care and treatment decisions.• Conducted equipment troubleshooting and maintenance, reducing downtime and service calls by 20% through proactive management and training.

• Oversaw the daily operations of an anatomic pathology laboratory, supervising a team of 5 supervisors, 4 team leads and 87 professionals and processing over 2000 surgical specimens daily.• Managed the successful accreditation process for CAP and CLIA, maintaining 100% compliance and enhancing laboratory standards.• Developed and monitored key performance indicators (KPIs) for the lab, leading to a 25% increase in operational efficiency and a 15% decrease in costs.• Led the integration of a new Laboratory Information System (LIS), improving data management and accessibility, which decreased report turnaround times by 30%.• Spearheaded laboratory renovation project, from design, build-out, purchasing and construction.• Negotiated with vendors and suppliers to secure high-quality materials and equipment while reducing supply expenses by 20% annually.• Implemented a comprehensive quality control and quality assurance program, resulting in a 95% pass rate in external quality assessments and zero critical deficiencies.• Conducted quarterly performance reviews and feedback sessions with staff, leading to a staff retention rate of over 90% and improved team morale.• Championed a patient-centered approach to specimen handling that decreased sample contamination rates by over 50%, significantly enhancing patient safety and care quality.

• Supervised a team of 37 histotechnicians in a high-volume lab, processing over 2500 tissue specimens daily with a 95% accuracy rate.• Managed daily operations in histology including tissue processing, embedding, cutting, and staining, ensuring operational efficiency and quality control.• Developed and enforced strict SOPs for specimen handling, processing and histology duties, achieving a 98% compliance rate with CAP accreditation standards.• Conducted regular training sessions for histology staff, increasing technical proficiency and reducing procedural errors by 20%.• Coordinated with pathologists and other medical staff to optimize tissue sample quality and diagnostic accuracy, enhancing inter-departmental collaborations.• Implemented a quality control program that improved staining quality and tissue integrity, contributing to a 15% improvement in diagnostic clarity.• Administered budgeting and purchasing for the histology department, reducing supply costs by 10% while maintaining stock levels for uninterrupted operations.• Managed recruitment, hiring, and performance evaluations for histology staff, maintaining a team satisfaction rate of over 95%.• Oversaw the integration of new staining techniques and equipment, which increased testing capabilities and supported a 10% annual growth in test volume.

• Serves as acting Director in absence of Operations Director.• Conducted compliance, quality and safety training for over 200 employees annually.• Promoted several times with increasing leadership responsibility within Pathology Department of market-leading information technology and professional services company.• Supervised five-person team, with indirect responsibility for over 100 additional staff and total accountability for daily operations of 57 off-site facilities.• Earned commendation with 2012 Leadership and Best Practice Award and 2010 Passion for Patients Award for exceptional performance and unwavering commitment to patient care.• Conceptualized, developed, and rolled out company-wide Quality Assurance and Safety Program.• Created and implemented new Automated Licensing and Credentialing Program.• Established training and sustainability of SOPs for specimen receiving and grossing departments.• Collaborated with numerous contractors to build detailed specifications for new location, including purchasing equipment, recruiting, training, and developing staff, and writing procedure manuals.• Increased profit by streamlining operations.• Managed licensing and credentialing for 57 pathologists, overseeing up to 10 state licenses and credentials at 11 hospitals per pathologist, ensuring full compliance and operational readiness.

• Supervised daily operations of specimen receiving and grossing, managing the processing of over 1,500 specimens per day with a 98% accuracy rate.• Led the establishment of a new laboratory, overseeing its design, setup, and successful launch within budget and ahead of schedule.• Recruited, hired, and trained a team of 10+ laboratory technicians and lab aids, reducing onboarding time by 20% and enhancing team productivity by 25%.• Developed and implemented standard operating procedures (SOPs) for specimen handling and grossing, resulting in a 30% improvement in workflow efficiency.• Managed the procurement and inventory of laboratory supplies and equipment, maintaining a 100% availability rate of critical items and reducing costs by 15%.• Collaborated with pathologists and other medical professionals to ensure the accurate processing of specimens, achieving a 99% satisfaction rate in diagnostic support.• Monitored quality control and assurance processes, maintaining compliance with CLIA and CAP standards, and achieving a 100% pass rate in external audits.• Streamlined specimen tracking and documentation, implementing a new LIS (Laboratory Information System) that improved data accuracy and retrieval by 40%.• Conducted regular performance evaluations and provided ongoing training to staff, resulting in a 15% reduction in procedural errors and increased staff competency.• Facilitated communication between departments, ensuring timely and accurate reporting of specimen statuses, which led to a 20% improvement in turnaround times.

• Processed and prepared tissue samples for microscopic examination, ensuring accuracy in over 2,000 specimens per month.• Performed routine and special staining procedures, maintaining a 99% accuracy rate in histological diagnoses.• Operated and maintained laboratory equipment, achieving a 95% equipment uptime through rigorous maintenance schedules.• Adhered to safety and quality control standards, contributing to a 100% compliance rate during laboratory inspections and audits.• Collaborated with pathologists and other laboratory staff to diagnose diseases, resulting in a 20% improvement in diagnostic turnaround time.• Trained and supervised new histotechnologists, enhancing team performance and reducing sample processing errors by 15%.

• Assisted in conducting POC, fetal, pediatric and adult autopsies, performing over 300 procedures annually with a focus on precision and accuracy.• Prepared and preserved tissue samples for histological examination, ensuring a 99% specimen integrity rate.• Recorded and documented autopsy findings, maintaining a 98% accuracy rate in detailed autopsy reports.• Maintained and sterilized autopsy equipment and facilities, achieving a 100% compliance rate with safety and sanitation protocols.• Collaborated with pathologists and medical examiners to determine causes of death, contributing to a 25% increase in case resolution efficiency.• Handled and processed forensic evidence following strict chain-of-custody procedures, ensuring 100% legal compliance.• Educated and trained new autopsy technicians and interns, enhancing team competency and reducing procedural errors by 15%.• Conducted post-mortem examinations, including external and internal assessments, with a 95% accuracy in identifying pathological findings.• Liaised with law enforcement and medical personnel, providing critical information that improved case outcomes by 20%.• Managed autopsy records and databases, ensuring 100% data accuracy and accessibility for future reference and research purposes.• Performed cryogenic specimen procurement for advanced studies, achieving a 97% success rate in sample viability and preservation.