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Terrence Caulfield Email & Phone Number
Lead CSC and Associate Business Analyst
at
Railinc Corp.
LinkedIn matched
✓ Verified Jul 2026
2 data sources
Profile completeness 71%
Current company
Role
Lead CSC and Associate Business Analyst
Location
Raleigh, North Carolina, United States
Company size
Who is Terrence Caulfield? Overview
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Quick answer
Terrence Caulfield is listed as Lead CSC and Associate Business Analyst at Railinc Corp., a with 288 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Terrence Caulfield.
Terrence Caulfield previously worked as Product Support Specialist II at Railinc Corp. and Product Support Specialist I at Railinc Corp..
Company email context
Email format at Railinc Corp.
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Railinc Corp.
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Profile bio
About Terrence Caulfield
I am highly motivated, goal-oriented, and have an insatiable thirst for learning. Having 20+ years of experience in customer service, I possess proficient non-technical knowledge, skills, and dependable problem-solving abilities.I thrive in fast-paced environments and can work well with others and independently with minimal supervision. I am confident that I can deliver customer-centric solutions and undertake complex functions to maximize customer satisfaction in any organization.I have exhibited my superior leadership skills by influencing a positive and team-oriented work environment. I take pride in all the qualities I have developed through the years. Some of them are : • Leadership - Developing, motivating, and improving team performance to attain company objectives. • Professionalism and Collaboration – Working with a multi-functional team to enhance customer-facing application that maximizes customer experience. • Commitment to Customer Service Excellence – Ensuring positive customer experiences by delivering accurate, concise, and informative data to clients focusing on customer satisfaction.My goal is to utilize my outstanding interpersonal skills and organizational proficiencies to drive operational excellence.If my goals and values align with yours and you think I would make a great leader that complements your team, feel free to connect with me here or via email at tcaulfield@gmail.com.Expertise: Customer Service, Conflict Resolution, Manage Performance, First Call Resolution, Escalation Management, Metrics Management, Problem Solving Skills, Staff Training & Development, Coaching & Mentoring, Process Improvements, Isolation & Troubleshoot, Effective Communication Skills
Current workplace
Terrence Caulfield's current company
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Railinc Corp.
8 roles
Terrence Caulfield work experience
A career timeline built from the work history available for this profile.
Product Support Specialist Ii
My primary responsibility as a Product Support Specialist II at RailInc Corp is to serve as a point of contact for rail car owners with their assets. I demonstrate in-depth knowledge of company services to resolve customer's complex concerns, resulting in 11 positive customer survey responses. I also receive an Excellent Performer rating for the 2019 mid-year performance review and recognize by colleagues with four Rail Cash nominations to date.
Product Support Specialist I
As a Product Support Specialist, I collaborated with a cross-functional team to redesign an integral customer-facing application by monitoring performance and providing timely feedback for continuous improvement. To do this, I stayed up to date with tracking trends, conducted research, and identified gaps before releasing each application. I also created training documentation for all managed applications.
Sep 2017 - Jul 2019
Customer Support Specialist
I was recognized as an excellent performer during the 2015 annual performance review by exhibiting outstanding communication and effective customer service resolution during my tenure as a Customer Support Specialist. Enhancing the team's expertise in client service and documentation databases processing was my main focus to achieve increased customer satisfaction and productivity. This resulted in the promotion of six agents within the organization.
May 2016 - Sep 2017
Customer Support Representative
While I was in this role, I implemented changes to the Single Sign-On account access process that reduced unlocks by 25%. I also responded to customer inquiries and requests by exhibiting proficiency on enterprise suite applications, including Single Sign-On, LaunchPad, and Onboarding. Complying with the company policies, protect each client's privacy, and provide quality services to customers was my utmost priority.
Jan 2013 - May 2016
Product Support Specialist I
My primary responsibility as a Product Support Specialist is to deliver high-quality customer service to clients focusing on relationship building and customer satisfaction. I ensured accuracy in maintaining confidential files of 300k+ customer records. I was also in charge of mentoring new department employees and contractors on the Interline Product Support team utilizing forward-thinking strategies in addressing customer needs and resolving concerns.
Apr 2011 - Jan 2013
Customer Support Representative
Feb 2009 - Jan 2013
Customer Service Associate
Jul 2008 - Feb 2009
Team & coworkers
Colleagues at Railinc Corp.
Other employees you can reach at railinc.com. View company contacts for 288 employees →
LP
Luke P.
Colleague at Railinc Corp.United States
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CR
Carrie Rawson
Colleague at Railinc Corp.Cary, North Carolina, United States
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NS
Neeraj Sharma
Colleague at Railinc Corp.Datia, Madhya Pradesh, India
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CD
Christopher Dillard
Colleague at Railinc Corp.Cary, North Carolina, United States
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AT
Arturo Torrecilla
Colleague at Railinc Corp.Raleigh, North Carolina, United States
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MG
Matthew Gifford
Colleague at Railinc Corp.Cary, North Carolina, United States
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JA
James Altizer
Colleague at Railinc Corp.Cameron, North Carolina, United States
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AC
Alexandria Clay Congleton
Colleague at Railinc Corp.Raleigh-Durham-Chapel Hill Area, United States
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AT
Aaron Taylor
Colleague at Railinc Corp.Raleigh-Durham-Chapel Hill Area, United States
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DC
Danielle Crowley
Colleague at Railinc Corp.Raleigh, North Carolina, United States
View →
Luke P.
Colleague at Railinc Corp.United States
View →
CR
Carrie Rawson
Colleague at Railinc Corp.Cary, North Carolina, United States
View →
NS
Neeraj Sharma
Colleague at Railinc Corp.Datia, Madhya Pradesh, India
View →
CD
Christopher Dillard
Colleague at Railinc Corp.Cary, North Carolina, United States
View →
AT
Arturo Torrecilla
Colleague at Railinc Corp.Raleigh, North Carolina, United States
View →
MG
Matthew Gifford
Colleague at Railinc Corp.Cary, North Carolina, United States
View →
JA
James Altizer
Colleague at Railinc Corp.Cameron, North Carolina, United States
View →
AC
Alexandria Clay Congleton
Colleague at Railinc Corp.Raleigh-Durham-Chapel Hill Area, United States
View →
AT
Aaron Taylor
Colleague at Railinc Corp.Raleigh-Durham-Chapel Hill Area, United States
View →
DC
Danielle Crowley
Colleague at Railinc Corp.Raleigh, North Carolina, United States
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FAQ
Frequently asked questions about Terrence Caulfield
Quick answers generated from the profile data available on this page.
What company does Terrence Caulfield work for?
Terrence Caulfield works for Railinc Corp..
What is Terrence Caulfield's role at Railinc Corp.?
Terrence Caulfield is listed as Lead CSC and Associate Business Analyst at Railinc Corp..
Where is Terrence Caulfield based?
Terrence Caulfield is based in Raleigh, North Carolina, United States while working with Railinc Corp..
What companies has Terrence Caulfield worked for?
Terrence Caulfield has worked for Railinc Corp..
Who are Terrence Caulfield's colleagues at Railinc Corp.?
Terrence Caulfield's colleagues at Railinc Corp. include Luke P., Carrie Rawson, Neeraj Sharma, Christopher Dillard, and Arturo Torrecilla.
How can I contact Terrence Caulfield?
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