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Terrence Caulfield is listed as Onboarding Specialist I Product Support Specialist I Customer Service Obsessed at Railinc Corp., a company with 288 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Terrence Caulfield.
Terrence Caulfield previously worked as Product Support Specialist II at Railinc Corp. and Product Support Specialist I at Railinc Corp..
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I am highly motivated, goal-oriented, and have an insatiable thirst for learning. Having 20+ years of experience in customer service, I possess proficient non-technical knowledge, skills, and dependable problem-solving abilities.I thrive in fast-paced environments and can work well with others and independently with minimal supervision. I am confident that I can deliver customer-centric solutions and undertake complex functions to maximize customer satisfaction in any organization.I have exhibited my superior leadership skills by influencing a positive and team-oriented work environment. I take pride in all the qualities I have developed through the years. Some of them are : • Leadership - Developing, motivating, and improving team performance to attain company objectives. • Professionalism and Collaboration – Working with a multi-functional team to enhance customer-facing application that maximizes customer experience. • Commitment to Customer Service Excellence – Ensuring positive customer experiences by delivering accurate, concise, and informative data to clients focusing on customer satisfaction.My goal is to utilize my outstanding interpersonal skills and organizational proficiencies to drive operational excellence.If my goals and values align with yours and you think I would make a great leader that complements your team, feel free to connect with me here or via email at tcaulfield@gmail.com.Expertise: Customer Service, Conflict Resolution, Manage Performance, First Call Resolution, Escalation Management, Metrics Management, Problem Solving Skills, Staff Training & Development, Coaching & Mentoring, Process Improvements, Isolation & Troubleshoot, Effective Communication Skills
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A career timeline built from the work history available for this profile.
Cary, North Carolina, United States
My primary responsibility as a Product Support Specialist II at RailInc Corp is to serve as a point of contact for rail car owners with their assets. I demonstrate in-depth knowledge of company services to resolve customer's complex concerns, resulting in 11 positive customer survey responses. I also receive an Excellent Performer rating for the 2019.
Cary, North Carolina, United States
As a Product Support Specialist, I collaborated with a cross-functional team to redesign an integral customer-facing application by monitoring performance and providing timely feedback for continuous improvement. To do this, I stayed up to date with tracking trends, conducted research, and identified gaps before releasing each application. I also created.
Cary, North Carolina, United States
I was recognized as an excellent performer during the 2015 annual performance review by exhibiting outstanding communication and effective customer service resolution during my tenure as a Customer Support Specialist. Enhancing the team's expertise in client service and documentation databases processing was my main focus to achieve increased customer.
Cary, North Carolina, United States
While I was in this role, I implemented changes to the Single Sign-On account access process that reduced unlocks by 25%. I also responded to customer inquiries and requests by exhibiting proficiency on enterprise suite applications, including Single Sign-On, LaunchPad, and Onboarding. Complying with the company policies, protect each client's privacy, and.
Cary, North Carolina, United States
My primary responsibility as a Product Support Specialist is to deliver high-quality customer service to clients focusing on relationship building and customer satisfaction. I ensured accuracy in maintaining confidential files of 300k+ customer records. I was also in charge of mentoring new department employees and contractors on the Interline Product.
Other employees you can reach at railinc.com. View company contacts for 288 employees →
Nina Baquet
Colleague at Railinc Corp.
Chapel Hill, North Carolina, United States, United States
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Bharathraj Ramanathan
Colleague at Railinc Corp.
Cary, North Carolina, United States, United States
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Edmund O'Toole
Colleague at Railinc Corp.
Cary, North Carolina, United States, United States
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Riley Swart
Colleague at Railinc Corp.
Raleigh, North Carolina, United States, United States
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Murali Bobba
Colleague at Railinc Corp.
Cary, North Carolina, United States, United States
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Jason J. Kunsa
Colleague at Railinc Corp.
Cary, North Carolina, United States, United States
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Danny Dever
Colleague at Railinc Corp.
Raleigh-Durham-Chapel Hill Area, United States
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Arturo Torrecilla
Colleague at Railinc Corp.
Raleigh, North Carolina, United States, United States
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Akhilesh Khopkar
Colleague at Railinc Corp.
Durham, North Carolina, United States, United States
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Neelima S
Colleague at Railinc Corp.
United States, United States
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Quick answers generated from the profile data available on this page.
Terrence Caulfield works for Railinc Corp..
Terrence Caulfield is listed as Onboarding Specialist I Product Support Specialist I Customer Service Obsessed at Railinc Corp..
Terrence Caulfield is based in Raleigh, North Carolina, United States while working with Railinc Corp..
Terrence Caulfield has worked for Railinc Corp..
Terrence Caulfield's colleagues at Railinc Corp. include Nina Baquet, Bharathraj Ramanathan, Edmund O'Toole, Riley Swart, and Murali Bobba.
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