Thomas Bak Carlsen is a Product Owner | Danske Bank at Danske Bank. He possess expertise in crm, management, marketing, sales, social media marketing and 15 more skills. He is proficient in Tysk, Spansk and Engelsk.
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Product OwnerDanske Bank Feb 2024 - PresentÅrhus, Midtjylland, DanmarkProduct Owner for the squad/team ‘Enriching Cards’ located within Danske Banks ‘Everyday Banking Individuals’ Tribe. We are focusing on delivering ‘beyond banking’ services and journeys to our private customers across our different markets. -
Chief Business AnalystDanske Bank Apr 2023 - Mar 2024DenmarkMy team is responsible for several customer journeys related to payment cards in Danske Bank. I am involved in both the strategic work and cross-team collaboration when setting up new flows and digital offerings, as well as the more hands-on work related to gathering and challenging business and user experience requirements, testing, and assessing customer feedback. All done with a focus on enabling our customers to adopt our existing and new digital self-service features. Providing our… Show more My team is responsible for several customer journeys related to payment cards in Danske Bank. I am involved in both the strategic work and cross-team collaboration when setting up new flows and digital offerings, as well as the more hands-on work related to gathering and challenging business and user experience requirements, testing, and assessing customer feedback. All done with a focus on enabling our customers to adopt our existing and new digital self-service features. Providing our customers with a more seamless use of their bank, while at the same time giving our front-line personnel more time for advising on complex topics. Show less -
Senior Business AnalystDanske Bank Jun 2021 - Apr 2023Denmark -
Product OwnerJyske Bank Jan 2021 - Jun 2021Silkeborg, Midtjylland, DanmarkI was working as Product Owner for the Accounting team in the ‘Capital Market Program’. It was a joint IT program between Jyske Bank, Bankdata and several other member banks implementing a new front-to-back capital market solution from Murex. -
Business DeveloperJyske Bank Aug 2020 - Jan 2021Silkeborg, Midtjylland, Danmark -
Project ManagerQuesnay As Aug 2018 - Aug 2020Oslo Area, NorwayQuesnay delivers fintech and regtech solutions for the banking and finance industry, solving challenges primarily within the sphere of MIFID II and AML/KYC. With our in-house developed set of services, we deliver user-friendly, efficient and compliant solutions to fit our client’s needs.We are delivering value through an adapted approach to agile allowing our Oslo office to collaborate in dispersed teams with our colleagues in Serbia and Uganda.With my job as a project manager and… Show more Quesnay delivers fintech and regtech solutions for the banking and finance industry, solving challenges primarily within the sphere of MIFID II and AML/KYC. With our in-house developed set of services, we deliver user-friendly, efficient and compliant solutions to fit our client’s needs.We are delivering value through an adapted approach to agile allowing our Oslo office to collaborate in dispersed teams with our colleagues in Serbia and Uganda.With my job as a project manager and product owner, I am ensuring that requirements, deadlines, and budgets related to larger projects for new clients, as well as improvements and new features for existing clients, are met to satisfaction for all parties involved.Working at Quesnay is providing me with knowledge and skills within project management and software development. I have so far acquired a better understanding of the software development lifecycle by being an integrated part of it. My technical understanding is now more profound, allowing me to better discuss complex solutions both internally and externally.In my day-to-day operations, I am utilizing JIRA as well as in-house developed tools for managing projects, allowing for clear and concise communication with clients. Show less -
Business Developer - Scrum MasterJyske Bank Aug 2016 - Jul 2018SilkeborgWorking as scrum master on a team implementing front office functionalities (Murex MX.3) for one of the most ambitious capital market projects in the Scandinavian region. This have so far provided me with skills within multi entity project work, agile development methods, team management, bank IT, multi cultural teamwork and capital markets. -
Student AssistantAtea Danmark May 2015 - Aug 2016AarhusAtea Finance is providing financial solutions to all Atea customers and I have therefore been given the unique opportunity to get an understanding of both a modern IT supplier, the financial industry and the interplay between them. My main responsibility is to assist colleagues, and through that help to grow the business. Examples of my current tasks are:- Extracting data from e.g. Navision and MS CRM and manipulating it in Excel. This have proven a great help for my colleagues on… Show more Atea Finance is providing financial solutions to all Atea customers and I have therefore been given the unique opportunity to get an understanding of both a modern IT supplier, the financial industry and the interplay between them. My main responsibility is to assist colleagues, and through that help to grow the business. Examples of my current tasks are:- Extracting data from e.g. Navision and MS CRM and manipulating it in Excel. This have proven a great help for my colleagues on both a varying ad hoc basis and through continual weekly/monthly reports.- Calculating leasing and insurance prices, and through that set up offers for customers.- Creating marketing and sales material for both internal and external use. Show less -
Customer Care AgentBoligportal.Dk May 2014 - Apr 2015Aarhus CAs part of an online media company, my main tasks were concerned with maintaining a professional communication with both private and business customers. Boligportal.dk is present in the Danish rental market for properties, and examples of my responsibilities were:- Validate and maintain data on property ads in the internal IT systems. Through being structured and keeping an eye on the detail, it was possible to keep a high level of satisfaction. - Provide technical assistance to… Show more As part of an online media company, my main tasks were concerned with maintaining a professional communication with both private and business customers. Boligportal.dk is present in the Danish rental market for properties, and examples of my responsibilities were:- Validate and maintain data on property ads in the internal IT systems. Through being structured and keeping an eye on the detail, it was possible to keep a high level of satisfaction. - Provide technical assistance to the users of the online services. This was done by having an empathetic approach towards customer service and a thorough understanding of the service strategy of Boligportal.dk Show less -
Customer Care AgentJust-Eat Group Jun 2012 - Jul 2013ÅbyhøjThe primary job task consisted of handling inquiries from business and private customers. This was carried out through phone, chat and email. Furthermore, applying and maintaining the internal CRM-system was a major part of the job. During my time at JUST EAT, the number of transactions was increasing, and this forced me to develop skills with regards to maintaining a clear overview in hectic situations. Besides this I acquired:- Enhanced skills in communicating with a diverse group of… Show more The primary job task consisted of handling inquiries from business and private customers. This was carried out through phone, chat and email. Furthermore, applying and maintaining the internal CRM-system was a major part of the job. During my time at JUST EAT, the number of transactions was increasing, and this forced me to develop skills with regards to maintaining a clear overview in hectic situations. Besides this I acquired:- Enhanced skills in communicating with a diverse group of stakeholders and an improved ability to structure my tasks efficiently. - The ability to stay focused even though I had to balance many stakeholder’s interests at the same time- Negotiating skills from acting as a mediator between restaurants and end-customers Show less -
Assistant Teacher At Municipality KindergartenAarhus Municipality 2010 - 2012Århus Området, DanmarkFull-time for approximately one year, thereafter part-time through several occasions. -
Military ServiceForsvaret Aug 2009 - Dec 2009SkiveVoluntary military service -
Sales AssistantCoop Danmark 2005 - 2009LystrupPart-time employment
Thomas Bak Carlsen Skills
Thomas Bak Carlsen Education Details
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Finance And International Business -
Business Administration -
Gpa: 9.1 -
Gpa: 9.5
Frequently Asked Questions about Thomas Bak Carlsen
What company does Thomas Bak Carlsen work for?
Thomas Bak Carlsen works for Danske Bank
What is Thomas Bak Carlsen's role at the current company?
Thomas Bak Carlsen's current role is Product Owner | Danske Bank.
What schools did Thomas Bak Carlsen attend?
Thomas Bak Carlsen attended Aarhus Bss - Aarhus University, City University Of Hong Kong, Aarhus Bss - Aarhus University, Århus Købmandsskole.
What are some of Thomas Bak Carlsen's interests?
Thomas Bak Carlsen has interest in Environment.
What skills is Thomas Bak Carlsen known for?
Thomas Bak Carlsen has skills like Crm, Management, Marketing, Sales, Social Media Marketing, Budgets, Change Management, Microsoft Excel, Erp, International Business, Team Management, Public Relations.
Who are Thomas Bak Carlsen's colleagues?
Thomas Bak Carlsen's colleagues are Tj Kuyoro, Audronė Jelinskienė, Luis Zamorano, Toseef Iqbal, Laurynas Ramanauskas, Jennifer Butler, Goda Kerpauskytė.
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