Thomas Bc Rogers Email & Phone Number

Chesapeake, Virginia, Us

managed and assigned daily STAR assignments to staff;communicated information to staff while supporting the district manager with action plans for both service/operational improvements;completed store management & mandatory monthly courses;Managed 1 main store (3 inventories/1 store opening);keyholder, security, safe access codes & electric security/lock case key;ensured daily records keeping of store finances & cashiers via reports/register audits;maintained video monitoring/recording security system;secured inventory with security lock boxes/wraps/casing systems;administered & maintained internal loss prevention policies & procedures for employees especially requiring receipts/bags checks;utilized the GET (Greet, Exceed & Thank) customer service procedures;listened & followed-up to customer complaints/concerns/feedback;performed positive colleague/customer store relationship experiences.unloaded trucks, stock shelves & price merchandised;maintained sales signs for promotional/seasonal items;maintained/reset corporate/vendor mandatory store planograms/modulars;prepped stores for annual store physical inventory;ensured weekly ordering of total store inventory;interviewed, hired & provided training of new employees;provided employee mentoring/coaching for improvement opportunities;ensured a friendly/professional but discrimination/harassment/turn-over free environment;analyze corporate documents & reports for store improvement & implementation plans;maintained a clean office/backroom;ensured inventory on store shelves emptying backroom;maintained inventory claims, theft, product withdrawals & return for credit documentation;operated register & cash control procedures and daily records;maintained daily employee workloads, schedules, weekly payroll, vendor relations via inventory and invoice payments;analyzed/maintained budgets, profit and loss statements, sales forecasting, and meeting directives from market, regional & corporate executives.

Richmond, Virginia, Us

To oversee day to day operations;Increase the organization presence from local to international;Management over corporate and program staff;Reports to Board of Directors and Stakeholders;Positive handling and oversight of public relations;Ensures successful results-based fundraising;and Manage the Business Management Consulting Firm.

Woonsocket, Ri, Us

o lead front store as well as pharmacy manager and pharmacy staff;o managed and assigned daily assignments to front store staff; o supported store manager with action plans for service/operational improvements;o completed store management in training classes & mandatory monthly courses;o Managed 5 stores (2 home stores, 2 substitutions and 1 interim);o maintained store keys, security and safe access codes as well as electric security and lock case key;o maintained video monitoring and recording security system; secured inventory with security lock boxes, wraps and casing systems;o administered internal loss prevention policies and procedures for employees requiring receipts and bags checks.o utilized the GOAT (Greet, Offer, Assist and Thank) customer service procedures;o listened and followed-up to customer complaints, concerns and feedback;o followed HIPPA and CVS customer/patient confidentiality policy and procedures;o trained and performed positive colleague/customer store relationship experiences.o unloaded/loaded trucks, stock shelves, price merchandised and zoned inventory;o maintained and reset corporate/vendor mandatory store planograms and modulars;o prepped stores for annual store physical inventory and bicentennial remodels;o interviewed, hired and provided on the job training of new employees;o provided employee mentoring and coaching for improvement opportunities;o ensured a friendly/professional but discrimination free, harassment free and turn-over free environment;o maintained inventory claims, theft, product withdrawals and return for credit documentation;o operated register and cash control procedures and daily records;o maintained daily employee workloads, schedules, weekly payroll, vendor inventory and invoice payments;o analyzed and maintained budgets, profit and loss statements, sales forecasting, and meeting directives from market, regional and corporate executives.

Bentonville, Arkansas, Us

Asset Protection AssociateCustomer Service ManagerCustomer Service Manager (Overnight)Inventory Management Systems ManagerFront-End Team Associate

Richmond, Virginia, Us

Office Management;Technological Support;Medicaid Billing and project management