Tim Beeler

Tim Beeler Email and Phone Number

Director @ Bill.com | Customer Experience Strategy @ Bill.com
Tim Beeler's Location
Reno, Nevada, United States, United States
Tim Beeler's Contact Details
About Tim Beeler

As a Director of Customer Experience Advocacy & Strategy at Bill.com, I leverage my 15+ years of experience in leading customer support teams and delivering exceptional customer experiences. I believe in putting the customer at the center of every decision and action.My core competencies include driving team performance, implementing strategic customer support solutions, and adopting innovative technologies to enhance the customer journey. I have a proven track record of managing customer operations, improving service metrics, and ensuring a high retention rate among team members. Additionally, I am skilled at extracting and utilizing valuable insights from customer feedback to refine business strategies and align them with customer needs and expectations. My ultimate goal is to deliver world-class customer experiences that drive brand loyalty and business success, while simultaneously cultivating a work culture that encourages innovation and personal growth among my team members.

Tim Beeler's Current Company Details
Bill.com

Bill.Com

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Director @ Bill.com | Customer Experience Strategy
Tim Beeler Work Experience Details
  • Bill.Com
    Director, Customer Experience Advocacy & Strategy
    Bill.Com Jun 2022 - Present
    San Jose, Ca, Us
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  • Archilogic
    Vp Of Product/Customer Operations
    Archilogic Sep 2020 - Mar 2022
    Zürich, Zürich, Ch
    • Oversaw Customer Support and Services team, handling customer onboarding, integration, and support• Rolled out support strategies aimed at the developer community, including API/SDK documentation• Scaled customer support solutions by applying KCS methods• Lifted the rate of "Next-Day" orders from 5% to 90%, leading to an increase in net promoter score to 80%• Enhanced model data accuracy to exceed customer expectations• Implemented mechanisms to derive insights from customer feedback and act on them• Formulated a plan to trim operational expenses of modeling services by 8%
    View
  • Wework
    Sr. Director Of Product Support, Technology
    Wework Dec 2017 - Sep 2020
    New York, Ny, Us
    • Improved employee utilization by 15%• Achieved 90% employee retention rate• Reduced response time for unplanned events by 70%
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  • Wework
    Director Of Quality & Support, Product Systems & Operations
    Wework Apr 2016 - Dec 2017
    New York, Ny, Us
    View
  • Apple
    Unix System Administrator / Project Management
    Apple Oct 2014 - Mar 2016
    Cupertino, California, Us
    • Maintained 99.982% uptime for data centers• Reduced server deployment time significantly
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  • Apple
    Technical Support Engineer
    Apple Apr 2013 - Oct 2014
    Cupertino, California, Us
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  • Apple
    Retail Sales Manager
    Apple Jul 2012 - Apr 2013
    Cupertino, California, Us
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  • Apple
    Lead Mac Genius Peninsula Market
    Apple Aug 2010 - Oct 2012
    Cupertino, California, Us
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  • Apple
    Worldwide Retail Service Operations
    Apple Jul 2011 - Mar 2012
    Cupertino, California, Us
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  • Apple
    Retail Services Manager
    Apple May 2009 - Aug 2010
    Cupertino, California, Us
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  • Apple
    Lead Mac Genius / Genius
    Apple Aug 2007 - May 2009
    Cupertino, California, Us
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  • Apple
    Applecare Product Specialist / Airport Champion
    Apple Nov 2005 - Aug 2007
    Cupertino, California, Us
    View

Tim Beeler Skills

Technical Support Mac Os X Server Customer Experience Team Leadership Customer Service Leadership Situational Leadership Agile Project Management Project Management Atlassian Jira Atlassian Confluence Scrum Iwork Ilife Troubleshooting Os X Networking Retail Training Ipod Mac Iphone Aperture Windows Ios Hardware Management Unix Shell Scripting Javascript Mbti Sales Strategic Planning Problem Solving Java Mac Os Itunes Open Directory Mac Os X Cross Functional Team Leadership Store Management Time Management Computer Hardware People Development Hiring Driving Results Ipad Consumer Electronics Technical Training Hands On Training Hardware Support

Tim Beeler Education Details

  • University Of California, Santa Cruz
    University Of California, Santa Cruz
    Project Management
  • Universal Technical Institute
    Universal Technical Institute
    Occupational Studies
  • Fairfield High School
    Fairfield High School
    Education Diploma
  • Los Rios Community College
    Los Rios Community College

Frequently Asked Questions about Tim Beeler

What company does Tim Beeler work for?

Tim Beeler works for Bill.com

What is Tim Beeler's role at the current company?

Tim Beeler's current role is Director @ Bill.com | Customer Experience Strategy.

What is Tim Beeler's email address?

Tim Beeler's email address is ti****@****mac.com

What is Tim Beeler's direct phone number?

Tim Beeler's direct phone number is +177533*****

What schools did Tim Beeler attend?

Tim Beeler attended University Of California, Santa Cruz, Universal Technical Institute, Fairfield High School, Los Rios Community College.

What skills is Tim Beeler known for?

Tim Beeler has skills like Technical Support, Mac Os X Server, Customer Experience, Team Leadership, Customer Service, Leadership, Situational Leadership, Agile Project Management, Project Management, Atlassian Jira, Atlassian Confluence, Scrum.

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