As the Co-founder and Executive Director of StartUP Columbus, I am passionate about fostering innovation and entrepreneurship in our community. Since launching the organization, we have supported dozens of local startups, graduated hundreds of entrepreneurs, and helped create hundreds of new jobs in Columbus, Georgia.Our mission at StartUP Columbus is to provide resources and mentorship to aspiring entrepreneurs, as well as to connect them with investors and other key players in the startup ecosystem. We offer a range of programs and events, including pitch competitions, networking events, and educational workshops, all designed to help founders take their ideas from concept to reality.If you're interested in learning more about StartUP Columbus or connecting with me to discuss entrepreneurship and innovation, please don't hesitate to reach out. I look forward to hearing from you!

As Operating Partner, I had the responsibility of selecting, developing, and leading leaders and team members in order to execute the Operator's vision for the restaurant. I also led the store's High Performance Leadership Team with weekly meetings to ensure operations, marketing, training, and hospitality expectations are being met. I led all facets of operations in the restaurant, to include: payroll, labor scheduling, PnL, recruiting/selection, and operational leadership. I was accountable for creating and implementing growth and sustainability plans for the restaurant. Previously, my primary responsibility was to provide a Drive-Thru experience that is "always quick and accurate, but never rushed". By working directly with my Operator and Chick-fil-A Corporate, I helped innovate and implement new systems in our Drive-Thru in which increased sales in Drive-Thru by nearly 25% during peak hours. In the same efforts, our Drive-Thru experience score continuously increased to put our store at number one in the company over the course of the year.Overview of Responsibilities• Ensure Operational Excellence• Set goals and execution plans• Develop leaders that develop others• Research and innovate new practices to provide a flawless experience for customers• Work closely with Chick-fil-A, Inc. to provide operational consistency in the company• Train Operators, store leadership, and team members on new practices• Continue to adapt and innovate to discover the best practices for our store and Chick-fil-A• Provide a detailed results report to the Operator on a weekly basis

My primary responsibility was for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. I also processed the company’s Social Media Strategy, helping develop brand awareness, generating inbound traffic and encouraging product awareness. This role coordinated with the internal Marketing and Advertisement teams to support their respective missions, ensuring consistency in voice and cultivating a social media referral network.Overview of Responsibilities• Guarantee satisfaction and value for our customers. • Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth. • Maintain personal productivity and quality standards that make possible attractive financial return.• Implementing social media strategy across the company to ensure its effectiveness and encourage adoption of relevant social media techniques into the corporate culture, as well as into all of the company’s products and services. • Monitoring social media campaigns and day-to-day activities, including writing editorials, community-outreach efforts, and promotions. • Analyzing effective benchmarks for measuring the impact of social media programs, reviews, and reports on effectiveness of campaigns in an effort to maximize results gained from social media to the Marketing and Advertisement teams.

In this position, I assisted the Financial Advisors and Client Associates with administrative duties, to include communication with clients as well as company preparation for client meetings. Responsibilities include:• Managing client databases• Assisting with customer retention efforts• Running client reports• Builing/maintaining portals for perspective clients.