Thomas Beyle Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

Tripled installed client base growing new Epic-integrated product offering from pilots to scalable enterprise application while doubling the implementation team’s work capacityBuilt depth of talent on project management bench through recruitment, one-on-one coaching, and identifying shadowing opportunities to demonstrate best practices in more complex project workMaintained 100% of client base with no drops or concessions through outages and issues following data center migration, drug sheet replacement, and first major version upgrade using frequent transparent communicationsReduced average age of tickets 76% by implementing firm deadlines for client review and assuming control of implementations queueManaged a cross-functional team of 12 direct reports and 6 contractors with roles spanning client success, technical support, implementation project management, and professional servicesRetained top performers during the great resignation by fostering independent authority in senior staff and supporting their professional development through paid PMP certification training Recruited, onboarded, and trained 7 FTEs as turnover increased following pandemic and acquisitionClosed acquisition that doubled the size of the implementation team by conducting due diligence, reviewing the target company’s client services teams, processes, resources, and systems, and interviewing current clients Created onboarding plan that was adopted by two other teams to train 12 new staff membersAssessed feasibility and proposed operational strategies before entering into new channel sales partnerships

Washington Dc-Baltimore Area

Washington, District Of Columbia

Successfully extended multi-million dollar VET TEC pilot project despite joining mid-stream with majority of deliverables months behind scheduleRevamped schedule, pushed deliverables through review, and launched on-time with minimal budget impact

Washington Dc-Baltimore Area

Managed a $6.8M book of business across 54 memberships, ensuring project work supported technology memberships’ value proposition and executing on strategy to secure 90%+ contract renewal rateConsistently secured case studies for 85%+ of assigned clients by analyzing hospitals’ operational, clinical, and financial performance data to diagnose issues, identify root causes, and drive change management initiativesReadied delivery team for new Enterprise Analytics reporting platform by conducting all GTM activitiesEarned overwhelmingly positive feedback from Executive Director of Product team by leading marketing demos of new products and features for “CMO+” and “Enterprise Analytics” campaigns across 2017

Washington D.C. Metro Area

Managed emergency first aid volunteers, First Aid Station Team (FAST)