Thomas B. Frederiksen Email & Phone Number

København, Hovedstaden, Danmark

Ballerup, Hovedstaden, Danmark

I´m engaged in a very large project program for the Danish Tax authorities.Responsibility• People management, operational management and coordination of a team of +25 developers, including IT architects, QA & release managers, project managers, developers and financial controllers. • Manage and delegate all software development / maintenance tasks in SAP for the customer.• Process optimzation (internal/external)• Act as "One point of Contact" for the customer in order to ensure clear and effectiv ongoing communication and expectation alignment with the customer. • Quality assurance of delivered solutions.

Copenhagen Area, Denmark

Responsibility• Project manager for 3 major customers within Pension, High-tech B2B and Construction. All projects where Sitecore projects. They involved project teams of +15 developers (FE, BE, UX & Design).• Managed and delegates software development projects and maintenance tasks for Charlie Tango's Sitecore client portfolio, including resource allocation, status reporting (external/internal) and project finance.• Acted as "One Point of Contact" for the Sitecore customer portfolio.Results:• Got a NPS score of 10 (max) from largest customer.• Reduced the number of "Stop and GO" development circles through improved resource planning through process optimization for all customers.

Copenhagen, Capital Region, Denmark

Responsibility• People management, operational management and coordination of a team of 15 developers, including 2 team leads, 1 QA & release manager, as well as support function. • Manage and delegate all software development / maintenance tasks.• Software as a Service alignment.• "One point of Contact" for our customers. • Project manager for all migrations of new customers. • Ensure ongoing communication and expectation alignment with the customer. • Quality assurance of delivered solutions including ensuring requirement compliance.Results:• Through “root cause”-analysis, the number of cases was reduced by 64%. • Reduced the start-up time of new customers by 50% through automated processes and checklists for customer, DevOps and support function. • With introduction of “best practice” in the department, we were able to deliver close to flawless software upgrades. For the benefit of the customer, support team and overall company reputation.

Copenhagen Area, Denmark

Responsibility:• Was the liaison officer between the company's largest customer and our team of 17 developers. Including 7 developers in Russia. • Ensured expectation alignment on projects between customer and team. • Ensured that estimates and roadmap were continuously evaluated. • Continuously informed customer / team on progress and took action on deviations • Finalized the monthly resource consumption bill for the customer.Results:• Managed 12 projects successfully on budget and within deadline. • Project Lead for a 7,700 hours project that stayed on budget and within deadline. A web project that resulted in a new “corporate visual identity” for almost 1,000 filling stations in the Nordic region within the same weekend.

Copenhagen Area, Denmark

Responsibility:• Was the IT department's public face and “One Point of Contact”. • Ensured optimal IT conditions for the organization under the given conditions. • Restored the organization's confidence in and respect for the IT department. • Migrated data from local banking system (product and customer data) to global banking system.Results:• Regained trust and respect for the IT department, through continuous fulfilment of measurable sub-goals and the establishment of “One Point of Contact”. • Managed data migration onto Global shared banking system to be able to benefit from the use of “Economy of Scale”. • Implemented a digital signature solution that secured a 2-digit million saving on sending out paper contracts.

Billund

Responsibility:• Provide advice & assistance to Executive Board on IT-acquisitions (Soft-/Hardware, including preparation of associated ROI analyses. • Set the direction for IT including development of a 5 year IT strategy. • Promote effective and efficient IT platforms, including improvements to business processes. • Negotiation with Suppliers. • Lead and inspire the IT-employees in general. • Manage IT-Projects, including scope, activity and resource planning, time and cost estimation. Results:• Took lead of reconstruction of 2 aircrafts from parts in boxes and up to Take/Off. With use of “best practice” project management tools and extra focus on communication across 3 countries, we managed to have 2 aircrafts in production in only 11 months…that is new record! • Installed a digital flight bag in 14 aircrafts. 120 crew members received a digital encyclopaedia with Flight maps, procedure handbook and Crew App. Among other things. New procedures where implemented, staff training was conducted, IT infrastructure established. The result was an annual fuel reduction of DKK150,000, faster and more secure document handling, optimization of crew processes, faster backup solutions etc. The solution was implemented in 7 months, for the benefit of aviation safety, personnel efficiency, environment and economy.Finally, I flew as First Office 8-10 hours a week within Europe on our route net.

Copenhagen Area, Denmark

• Setup Business case• Project initiation• Planning and coordinate with stakeholders• Resource Management• Manage the QA process• Rollout and Handover

Denmark

• Responsible for Rollout of new Service Management system in EMEA (17 countries)

• Streamlining business processes.• Preparing our business units for rollout of a new ERP system.• Implement new ERP system.

I returned from Nilfisk-Advance/Benelux to headquarter to join the implementation of SAP throughout Nilfisk-Advance Worldwide.

• Integration of competitor takeovers. • Creation and alignment of a European distribution center (Central European Warehouse).• Implementation of a CRM system.• Building and implementing a management information system• Development of financial tools for improved control and in-depth analysis of our business.

• Upgrading their ERP-system (Scala).• Improve their business procedures (primarily within order-, purchase- and stock management).• Develop efficient reporting (Crystal reports and MS Access).• Support the local ERP responsible in general.

Nuuk

Master’S Degree, International Business

I had focus on Industry Analysis and Strategic Management.

Commercial Pilot, Airline/Commercial/Professional Pilot And Flight Crew