Thomas Blain Email & Phone Number

New Hampshire, United States

Concord, Nh

Supporting a NAC Security Linux based appliance based on VLAN switching and Policy assignment configuration. Strong knowledge of debugging very complex Software or Network related issues. Provide support to Field Engineers, Sales Engineers, partners, and customers across the world. Acts as an escalation point for less experienced Support Engineers and assist in troubleshooting as required. Work very closely with Educational and Enterprise IT staffs across the world to resolve issues in a timely fashion. Assisted many sites not only with Bradford product issue but often helped in troubleshooting Routing, LDAP, DHCP and VLAN issues in Wired and Wireless environments. Internally, worked closely with all departments and management to escalate and knowledge share to solve customer issues.

Managed third party vendors that provided on site services. Maintained product offering for site assessments, implementations and asset disposal. Responsible for working with customers and partners/vendors from introduction through engagements to billing.Managed partners to determine product offering, pricing and quality assurance. Assisted sales team and customers to qualify opportunity and appropriate partner.

Merrimack, Nh

Managed third party vendors that provided on site services. Maintained product offering for site assessments, implementations and asset disposal. Responsible for working with customers and partners/vendors from introduction through engagements to billing.Managed partners to determine product offering, pricing and quality assurance. Assisted sales team and customers to qualify opportunity and appropriate partner.

Managed the VPN Solutions (included equipment from VPNet (Purchased by Avaya), Cabletron, Cisco and Watchgaurd) for customers requiring VPN network throughout New England. Extensive time qualifying customers’ solutions and providing 3rd level support including primary contact for escalations to vendors. Worked with support staff and vendors on escalations and feature enhancements. Interfaced with sales, system engineers, and customers regarding sales tools, customer issues, and solutions pre and post installation.Interfaced with order entry as the product champion to streamline processes. Developed training and policies for selling and installing VPN solutions on and off the Vitts’ IP based ISP network.

Nashua

Managed product lines from conception through engineering to release. Diverse product lines include switches and hubs, media conversion, and NIC, totaling over 300 line items. Provided training to internal staff, strategic partners, distributors, and resellers. Provided marketing and technical expertise as product champion for entire product offering which produced $30 million annually of network equipment manufactured or OEM’s including Ethernet, Fast Ethernet, Gigabit, and SONET Fiber Optic products. Rolled out companies 1st SNMP management platform. Member of the team that developed the strategy to move the company offering from enterprise to telecom grade solutions, including the addition of extended distance fiber optic products for Ethernet and OC-3/OC-12, (up to 100KM) and NEBS certification. Presented to major customers around the world and strategic partners on the advantages of implementing LANCAST products into solutions for fiber optic connectivity. Managed technical presentation and demonstration for trade show booth.

Facilitated new product introduction from initial conception to product delivery and launch for this $1.5 billion networking systems solutions provider. Managed product lines involving token ring to FDDI bridge for Cabletron’s largest chassis (MMAC Plus).Interacted with over 50 personnel in product design, manufacturing, pre-sales, sales, marketing, support, and training areas. Interfaced with key accounts of 300+ units. Coordinated field testing at alpha and beta sites. Conducted initial site visits to customer locations.Coordinated and reviewed all technical release documentation, specification sheets, costing and product requirements document. Conducted field testing and troubleshooting pertaining to token ring, Ethernet, and FDDI issues.

Rochester, Nh

Served as Group Leader overseeing 5 Product Support Engineers.Provided extensive field, phone, and lab troubleshooting for router and switch issues, including IP, IPX and routing protocols (RIP 1 and 2 and some OSPF).Worked closely with customers to troubleshoot product, system, and configuration issues. Setup and monitored customer recreations in a test lab environment. Interfaced with local telephone service providers supporting for PPP and Frame Relay networks.Supported wide area products (switches, and routers) from Cabletron, Cisco, ATT, General Data, and other vendors.

Bs, Management And Information Technology

Ae, Eet

Hs Diploma