My role included nurturing and converting new clients to MPS. I prospected through a variety of channels including Direct Mail, cold calls, emails, digital advertising, site visits and LinkedIn. I introduced a different approach to MPS with prospecting and had a fresh approach to bringing new customers to the company. Clients included transactional and advertising mail including Universities, insurance, financial, home improvements, associations, charities, local government and market research.

At the forefront of everything Direct Mail. My experience in the industry meant that previously outworked mailings could be brought in-house with the purchase of new machines, software and personnel. This included monthly 200,000+ brochure mailings, a variety of envelope printing and unique hand-fulfilled mailings including mailing trees for a sustainability campaign. Some key activities include the following...• Print & Mail sales & account manager. • Build relationships with old and new clients to ensure a long-term partnership. • Monitor customer KPI’s & SLA’s and report to the board with findings. • Member of the marketing team.• Provide support to client facing staff with any client enquiries. • Building, developing and maintaining an effective team. • Production planning• Estimating, prepress & production operator• Ensuring jobs are going through the department correctly and with expected quality.• Create user guides and workshops for internal & external sales. • Evaluating technical efficiency reports.• Ensuring department Standard Operating Procedures & processes are up to date and being followed efficiently. • Research, document and report on new investment opportunities that can improve customer experience & department efficiency. • Supplier management – ensuring current suppliers are working well. Research and implement any new suppliers if required.

Upon gaining various skillsets at Taunton Mailing House, the next step in my career was to set up a Direct Mail company and offer these services under a new brand. In order to stand out from the competition, I developed a strategy offering full colour edge to edge printed envelopes using the latest inkjet equipment. The design of our website was based on the principle of Data, Design, Print and Mail which lead to providing a whole range of mailing opportunities. What started with overprinted envelopes, quickly developed into data analysis, lithographic and digital printing, envelope enclosing and postage. Businesses would come to us with basic print requirements e.g., 1000 letterheads then this would develop into other areas as we provided information on what else we can do. EMS was soon recognised by Royal Mail to be a valued supplier and was therefore offered a Strategic Partnership status where Royal Mail introduced prospects directly to us to advise on mailing options, quotations and complete if accepted. EMS provided services to a wide range of companies from your local retail, charities, local councils, home improvements and broadband, associations and other nonprofit organisations. My main activity was the production of mailing material which included artwork design advice, data checking and formatting, printing of enclosures either in house or outsourced and the final mail piece ready for despatch. My other responsibilities were mainly concerned with growing the business which appeared to work as the premises became too small. At the time, one of our print suppliers expressed an interest in acquiring the business which resulted in my move to the William Pollard group.