Thomas Benjamin Mattock Email & Phone Number

Swansea, Gb

Swansea, Gb

Swansea, Wales, United Kingdom

In my role as an Applications Specialist at Consumer Energy Solutions, I have consistently exceeded performance indicators and sales goals by leveraging strong customer relationships and strategic selling techniques, driving significant revenue growth.I proactively engaged with customers post-survey, effectively articulating the application process with their respective councils to ensure seamless navigation and enhanced customer satisfaction. By developing and maintaining a comprehensive 'master file,' I optimized productivity and improved the overall customer experience. This involved efficient collaboration with customers to gather and submit all necessary documents through various local authority portals.I closely monitored each council's criteria and application processes to ensure compliance with GDPR guidelines, maintaining the highest standards of data protection. Additionally, I delivered expert technical assistance and essential skills training to customers, covering areas such as banking, documentation, and effective email communication.Furthermore, I strategically liaised with GPs to qualify customers for the ECO4 grant via the medical route, and consistently updated CRM systems and spreadsheets to accurately track customer journeys and ensure departmental activities were aligned.

Llanelli, Wales, United Kingdom

During my time at Stellar Energy, I played a pivotal role in leveraging sales forecasting models to anticipate customer demand, ensuring the company could meet market needs effectively. I administered the ECO 4 grant scheme, efficiently processing customer inquiries and determining eligibility, which significantly enhanced customer satisfaction.I coordinated with the National Energy Foundation (NEF) and Oxford Council to ensure the seamless execution of the LAD funded grant scheme in the Oxford area. My responsibilities included scheduling and managing surveyors for qualifying customers and processing Flex applications with precision and efficiency. Additionally, I collaborated closely with local councils throughout the Flex application process, maintaining compliance and smooth operations.A key part of my role involved delivering outstanding customer service by resolving complaints and coordinating with installers for specific home measures. This experience not only improved customer satisfaction but also demonstrated my ability to manage grant schemes, work with key stakeholders, and ensure operational efficiency.

Carmarthen, Wales, United Kingdom

At Life Smart in Carmarthen, where I held the position of Business Development & Lead Executive, I was instrumental in generating non-advisory life insurance leads under the network of Your Choice Cover LTD. This role was pivotal in driving significant business growth and expanding our client base. I meticulously reviewed and rewrote life insurance policies from major providers such as Aegon, Scottish Widows, and HSBC, ensuring that each policy adhered to compliance standards while providing optimal coverage for clients.My work involved close collaboration with brokers affiliated with Your Choice Cover LTD. Together, we streamlined policy processes and enhanced the efficiency of our lead generation activities. This collaborative effort not only improved the overall process but also contributed to more effective client acquisition and satisfaction. My role required a blend of strategic oversight and hands-on involvement, positioning me as a key player in both client relations and business development.

Carmarthen, Wales, United Kingdom

At Life Protection Centre, I specialised in providing expert life insurance advisory services and conducting comprehensive policy reviews. My role involved ensuring that clients received coverage perfectly tailored to their individual needs, offering personalised advice to secure the best possible protection for them. This approach not only helped build strong client relationships but also ensured high standards of service.Within my first month of employment, I exceeded the company's all-time sales target, showcasing exceptional sales skills and a swift ability to adapt to the role. My consistent top performance on the sales floor significantly contributed to revenue growth and established a high-performance benchmark for the team, setting an example of excellence in sales.

Llanelli, Wales, United Kingdom

At Review 4 U, I led life insurance lead generation initiatives, which consistently resulted in substantial advisor closings and contributed to the overall success of the sales team. My strategic approach and effective lead management ensured a steady stream of high-quality prospects, driving significant results in policy acquisitions.During my tenure, I set a company milestone by surpassing daily, weekly, and monthly sales records, demonstrating my ability to excel across various timeframes. My exceptional performance not only exceeded established benchmarks but also reinforced a culture of excellence and high achievement within the company.

Llanelli, Wales, United Kingdom

During my time with DMR Financial as a Claims Consultant, I took the initiative to proactively reach out to potential clients regarding financial claims, which was instrumental in acquiring new clients and fostering strong relationships. My efforts in client outreach helped streamline the claims process and enhance overall client engagement.I provided comprehensive support to customers throughout the application process, ensuring that all submissions were clear and accurate. Additionally, I managed data input operations with a high level of precision, which was crucial for maintaining accurate records and supporting efficient workflow processes. This meticulous attention to detail ensured smooth and effective claims management.

Greater Bristol Area, United Kingdom

As the Kitchen Manager at The Star, I was responsible for supervising and coordinating the kitchen staff to ensure maximum productivity and efficiency. My role required me to manage the team effectively, delegating tasks and overseeing daily operations to maintain a smooth workflow. By fostering a collaborative environment and providing clear instructions, I helped the team meet high standards of performance and service.One of my key achievements was implementing cost-saving measures that successfully reduced overhead expenses. This involved analysing kitchen operations and identifying areas where costs could be minimised without compromising quality. My approach not only improved the financial health of the kitchen but also enhanced overall operational efficiency.In addition to cost management, I prioritised food safety by meticulously observing safe temperature storage practices to prevent spoilage. I regularly verified daily prep lists to ensure that the correct amount of products was prepared, which was crucial for maintaining consistency and meeting customer demands.I also developed and maintained rigorous quality assurance procedures, which were essential for achieving consistent food quality. This involved regularly reviewing and updating standards to ensure that every dish met our high expectations. When issues arose with customers or food preparation, I responded promptly and effectively, addressing concerns and resolving problems to uphold the restaurant’s reputation for excellent service and quality.

Diploma Of Higher Education, Hairdressing & Barbering, Qualified

During my time at the City of Bristol College, where I pursued my diploma in Hairdressing & Barbering, I approached my education.

Certificate Of Higher Education, Restaurant, Culinary, And Catering Management/Manager, Qualified

At Weston College, I earned a Certificate of Higher Education in Catering and Management, equipping me with a robust foundation in both.