PlayFab Web UX and Billing Factory TPM owner• TPM owner of PlayFab developer portal livesite front endo Accountable for compliance, UX, new feature development, documentation of developer portalo Collaborate with UX team on delivery of mock ups and FIGMA for new features and improvementso Collaborate with Product team to elicit technical requirements for Product specifications• TPM owner of PlayFab billing factoryo Accountable for billing pipelines, compliance, ensuring ongoing accuracy and timeliness of invoicing, customer and partner supporto Communication with suppliers and vendors, licensing and compliance o Collaborate with Product team to elicit technical requirements for Product specifications• Ongoing prioritization and resourcing of critical workstreams in deep collaboration with Product team and leadershipOrganizational BCDR champ• Drove alignment across leadership band, platform architects, engineering and business leads to adopt organizational BCDR framework• Drive cross-team adoption and implementation of continuity and recovery capabilities for business compliance PlayFab Multiplayer TPM & Product Owner• Took PlayFab Multiplayer real-time notification system to market with Matchmaking and Lobby technologieso Wrote product specifications for publish/subscribe system and billing implementationo Wrote and owned documentation for the real-time notification systemo Partnered cross organizationally to deliver SDK driven notification technology critical to Matchmaking and Lobby offeringso Partnered with 1P Microsoft studios in early access and private previews to get critical feedback • Delivered PlayFab Multiplayer technical talk and demonstration for GDC 2022• Xbox Requirement owner of Live Service Access limits and developer/certification toolingo Respond to title escalations with approvals or guidance for shipment to Retailo Developer support for guidelines, requirements and tooling

Advanced Technologies Group, Live Services• Managed and coordinated engineering workstreams including• Research and development of platform technologies • Business critical developer partner support • Frontline customer supportXfest developer conference track coordination lead for Live Services • Managed technical talk track for Live Service game development • Coordinated scheduling, delivery, approval of content to both stage and media, roughly 10 hours of content • Traveled to bring the live conference to UK, US, and Japan

•Acting Scrum master for 4 teams totaling 20 individuals, developers and QA testers•Work closely with Product leads to track and prioritize user stories•Organize and drive regular meetings for grooming of prioritized user stories for subsequent sprint planning sessions•Drive planning sessions with teams to itemize tasks, estimates and dependencies to create sprint plans•Monitor changes in major browsers through respective Beta builds and plan support efforts in parallel with ongoing feature development•Coordinate across teams technical and non-technical to remove or mitigate roadblocks •Connect key players to solve complex problems and communicate results

CityVille (Facebook)• Project lead for up to 3 development teams of 3-4 members• Acted as Scrum master, reported daily updates with leads to Scrum of Scrums• Worked closely with Product Managers and Product leadership to track design specifications through drafting and approval• Organized and conducted design specification review meetings with technical and Product leadership• Partnered closely with tech leads to create project plans with detailed task tracking • Partnered with QA leads to determine resource needs and allocation• Managed, tracked and triaged all development tasks and bugs in JIRA system by defined versioning process• Coordinated scheduling with Art and UI leads for delivery to both Engineering and configuration teams• Acted as Release Manager to drive content, feature and optimization releases, often 5+ times a week

Treasure Isle (Facebook)• Coordinated and drove 127 code deployments to the Production environment• Acted as Scrum master for QA, Engineering and Design teams• Worked closely with studio leads daily to track feature progress and daily releases against Product roadmap• Worked closely with Engineering and QA to ship daily feature, content and optimization releases• Administered JIRA project and defined workflows/versioning process

•Acted as Associate Producer to build and launch the FishVille app on Facebook in 30 days, which reached 7 million daily uniques within it's first week live• Project lead for 1+ development pod• Responsible for running daily team scrum, reported up to Scrum of Scrums• Partnered with tech leads to determine project plan and cost estimations for feature specifications• Tracked progress against Engineering tasks to ensure timely delivery with Product roadmap• Managed code releases• Worked with lead Producer to conduct focus group testing and document results • Worked with lead Producer to define studio process and workflows• Worked with vendors to deliver quality assets both visual and audio• Managed image assets and owned respective subversion repository

• Managed team of 7 • Managed QA and Customer Service in parallel• Worked with Engineering to lead QA through test plans, feature and regression testing• Worked with Engineering leads to manage QA testing of code releases• Reported to Estaff to respond promptly as needed to high priority CS concerns and deliver on tight deadlines

Performed Mastering, Duplication and archiving of Xbox 360, Playstation 2, Playstation 3, Playstation Portable, Microsoft Windows, Nintendo Wii and Nintendo DS platforms.• Performed application of Securom encryption to all executable files• Provided Customer Service and Tech Support to Development, Testing and Marketing departments totaling over 1000 users.• Tracked and maintained all QA department hardware, builds and peripherals.• Used internal digital fingerprinting/watermarking applications to ensure security of all outgoing builds.• Used FTP servers to organize all data/builds needed to assist across Production, Marketing and QA.• Set up and filed the entirety of Sierra's Japanese archive.• Acted as a liaison in France to deliver masters and approve production of initial manufacturing in a time sensitive environment.• Trained in new employees with varying levels of technical experience.

Identified product defects and entered into bug tracking base (DevTrack), performed verification/regression of claimed bug fixes per Dev• Performed Functional QA Testing on all current and next-gen gaming consoles.• Recognized for ingenuity and diligence in reproducing high severity bugs• Recognized for excellent written and verbal communication skills.