Governed strategy and delivery of technical products and services to international clients internally. I grew opportunities, designed solutions, drove business intelligence and best practices, and investigated and resolved anything that had the potential to impact fulfillment deliveries. I cultivated the vision, provided direction, wrote briefs and made presentations, guided messaging, and acted as the key gatekeeper of customer service. I also provided strategic advisement on Six Sigma standards.►Turnaround Acumen◄Transformed underperforming deliveries with 70-80% missed targets to near zero delays – in less than six months►Trusted Advisor◄Presented dashboards and made recommendations to CIO to capture increased profitability terrain; acted as major influencer on next steps►Service Enhancements◄Directed deepened understanding of audience profiles and explored new approaches from trending conversation insights►Human Capital◄ Managed technology success team; onboarded, trained, governed production output, performance reviews, and mentored/coached as needed►Sales Strategies◄Won solid, cooperative stance with clients, prevented competitive footholds, performed client analysis and strategy enhancements, and instituted processes for increased profitability►Technology◄Deployed on-demand customer environments,, managed multimillion-dollar budgets, initiated projects, controlled international resources, and maintained compliance standards for entire firm►Leadership◄ Won loyalty for even keel temperament, creation of cohesive “We” culture, and consistency in management style as strong but fair leader

My efforts in this position involved developing the strategy and architecture of technology needs for internal clients and the global IT organization. I led project management, service desk and support, media services, technical intelligence, expansion planning, business continuity, and cybersecurity programs. I also evaluated new sites for operations and datacenters, governed IT and telecom operations and globally distributed service delivery, executed vendor agreements, guided RFPs, and commanded infrastructure and security for live and virtualized servers, cloud storage, and service enhancements.►Award-Winning Build◄Leveraged industry knowledge to design, build, outfit, and manage world-renown datacenter spanning 120,000 sq. ft. and tens of thousands of servers – the then-largest single implementation of Dell servers and NetApp storage►Technical SME◄Executive strategy for security and service transformations, operations, and stability; drove cost effective rapid-response solutions, and identified emerging cyber and system threats►Team Leadership◄Guided staff of 12 using agile, developed internal audit and sign-off protocols, and led cross-discipline coordination to triage issues and develop or implement custom technology and tools►Seamless Service Delivery◄Performed as technical project lead for all large-scale infrastructure upgrades with minimal downtimes►Standards Alignment◄Documented long term vision, technical specifications, integration plans, deployment strategies, and maintenance lifecycle processes; created unified suite of scalable, enduring processes that illustrated way forward

As the senior most global leader in this area I designed solutions after evaluating legacy systems, business processes, data management protocols, and predictive and reactive influences. I coordinated 40-person offshore team, and balanced ambiguous, ever-shifting priorities with agility and even temperament, never losing sight of actionable steps, big picture, and granular but still vital details. I also performed as project lead, and team lead for Western and Eastern Europe financials (WESIEP/EESIEP). ►Lessons Learned◄Conducted post-mortem debriefings with teams to review operational metrics and identify what was missed, where process blocks arose, and what issues surfaced

The majority of this role was spent designing solutions, business processes, data management protocols, and predictive and reactive influences. I also coordinated a 40-person offshore team. I delivered on all commitments and raised concerns early to guarantee quickest resolutions and safeguard internal client satisfaction. ►Development Execution◄Orchestrated large-scale upgrades of hardware and software architectures for dynamic monitoring, and greater manageability, efficiency, system optimization, and adaptability

Unix Administrator.

Experience in mainframe operations. Including Initial Program Loads, maintenance of Online Customer Information Systems and complex systems analysis and recovery. Familiar with omegamon, CA-7, TSO, ISPF, IOF, JES2, CICS, VTAM, DB2, DFHSM and sysplex.

In charge of installation and maintenance of computer software and hardware. Assisted students of varied language abilities in use of all computer equipment. Experience with Macintosh and UNIX.