As General Manager for MooCoo Group’s Howells Kitchen and Bar and Seven Lamps, I bring hands-on experience in driving sales, optimizing operations, and delivering top-notch guest service. Leading teams of 50+, I’ve helped achieve multi-million-dollar sales while keeping prime costs in check through smart financial planning and streamlined operations. My focus is on keeping our bottom line strong while ensuring every guest experience is exceptional.Some key achievements: I saved $100K annually by optimizing vendor contracts, boosted team productivity by 30 hours monthly with improved processes, and created training programs that raised our customer satisfaction rating to 4.5 stars. At Dixie Q, I helped increase sales by 30% year-over-year by running successful events, enhancing customer service, and building a strong online presence.Mentorship and Team DevelopmentDeveloping and mentoring staff is central to my leadership style. I focus on empowering team members to exceed guest expectations and take pride in their roles. Our structured training programs have boosted retention, built team unity, and strengthened our company culture. This approach helps us build strong connections in our community and support long-term growth.Skills:Revenue Management & P&L AnalysisTeam Leadership & Staff DevelopmentCustomer Experience StrategyHR ManagementInventory Optimization & Vendor RelationsMarketing & Social MediaProficiency in Excel & Restaurant Management SoftwareHobbies & Interests:Off the clock, you’ll find me golfing, traveling, or spending time with my beagle. I love cooking, watching sports, and spending time outdoors, whether hiking, trying new recipes, or catching a game. My passion for hospitality is rooted in my love for connecting with people and discovering new places.With a Hospitality Administration degree from Georgia State University and a Culinary Certificate from Le Cordon Bleu, I bring a well-rounded approach to hospitality. Let’s connect to chat about hospitality, leadership, and innovation in food service!Contact me @ thomas.hugo.bowman@gmail.com