Thomas Bowman Email & Phone Number

Smyrna, GA, US

Atlanta, US

• General Manager for both Howells Kitchen and Bar and Seven Lamps
• Operated a team of 50 in streamlining operational processes, resulting in multi-million dollar sales growth while achieving and maintaining prime cost metrics of 55% to 56% through targeted resource allocation.
• Conducted comprehensive evaluations of monthly P&L statements in management discussions; identified significant savings potential within controllable costs, leading to an overall increase in EBITA for the business year.
• Developed a comprehensive beverage program that redesigned sourcing processes, achieving an annual savings through strategic partnerships with local vendors and optimizing inventory management practices.
• Facilitated knowledge-sharing workshops across seven sister restaurants, resulting in improved operational practices and reducing staff onboarding time, enhancing overall team efficiency.
• Enhanced operational efficiency through restructured training programs for staff that directly addressed the three most common causes of delays; upgraded positive online reviews to an average rating upwards over a one.

Atlanta, US

• Controlled all restaurant costs improving sales by 30% (year on year) by orchestrating seamless execution of diverse events, from private dining to food festivals, fostering team cohesion and delivering exceptional.
• Innovated front and back-of-house operations by implementing systematic processes, resulting in a 25% decrease in service time during peak hours and improved customer satisfaction ratings across all platforms.
• Directed marketing initiatives on major social channels including Instagram and Facebook; achieved a consistent minimum rating of 4.5 out of 5 stars across Yelp, Google Reviews while driving increased foot traffic.
• Launched structured development initiatives that fostered teamwork among staff; led regular feedback discussions which upgraded employee engagement by improving retention rates among new hires by more than 40%.

Atlanta, Georgia, US

• Created comprehensive metrics dashboards used weekly for monitoring key performance indicators (KPIs); these improvements allowed identification of underperforming areas leading directly to targeted interventions.
• Implemented a series of engaging simulation-based training, enhancing consistency in service delivery observed through qualitative assessments conducted after two weeks following program launch.
• Collaborated closely with senior leadership to ensure seamless rollout of training programs and operational strategies, achieving a 20% improvement in service consistency across all dining outlets over four months.

Johns Creek, Georgia, US

• Launched a new fine dining venue, elevating operational efficiency while revamping training protocols that increased service consistency and reduced customer complaints by 40% within three months.
• Orchestrated large-scale holiday events, including Christmas Spectacular and July 4th celebration, each hosting over 2,000+ club members.
• Guided three summer interns through hands-on training sessions focused on operational standards; established recruitment practices for six dining outlets, improving onboarding efficiency by 30%.
• Expanded and managed complex operational processes in diverse food service settings; redesigned employee performance reviews which led to an impressive reduction of up to seven minutes for customers waiting per dining.
• Coordinated closely with culinary leaders to launch seasonal menus and buffets featuring locally sourced ingredients; club participation rates at themed events accelerated by an average of 40 guests per event.

Johns Creek, Georgia, US

• Oversaw multiple dining venues at Atlanta Athletic Club to enhance guest experience and improve training standards.
• Led daily line ups and contributed to customer satisfaction, growing into a management role.

Johns Creek, Georgia, US

Bachelor'S Degree, Hospitality Administration/Management

Associate'S Degree, Culinary Arts/Chef Training

Education record

High School