Second tier hardware/software support for wide range of end user skill levels ranging from physicians to housekeeping staff on a wide variety of computers and devices. Onsite maintenance and repair for 1100 PCs, 80 COWs, 75 printers, and 25 handheld devices.Use and maintain help desk software to log all support issues (Track-it). Remote assistance via phone or remote control software (VNC/Landesk). Collaborate with vendors and engineering staff to implement and certify new PC solutions for patient care areas (Artromick/Tangent). (Dell Kace) Inventory, maintain scripting repository and image PCs for the organization. Support for internal and external medical staff to troubleshoot routine issues with our health care information system (Meditech). Investigate network connectivity outages and cabling issues. Determine if problems are workstation related or broader layer 3 networking issues. Maintain network infrastructure documentation. Keep accurate records regarding computer/network device location and cabling infrastructure. Provide the network administrators with the necessary information to document of physical layer devices. Rotating after hours support for staff and ensuring service calls are place to appropriate vendors. (Aspyra, Copath, Pyxis, Vital Works, Meditech).Document all installations, maintenance and repairs according to departmental documentation procedures. Install and configure network and computer equipment to specification of hospital network and user requirements. Cable Installation: Terminate and test network/pc/phone cabling (any type). Work as part of the MIS team to upgrade current health care information system servers and software. User training: Provide access to on-line training courses (Health Stream) and spot training on PC literacy and other software.

Responsible for maintaining detailed inventory of all IT assets: Bi-weekly updates for 75 computers including servers, client desktops and laptops. Perform Windows updates via indows Server Update Services, virus scan updates, defragmentation of hard drives. Perform memory upgrades and identify under performing equipment in need of replacement.Network diagramming and documentation: Monitor network usage, analyze network performance, identify bottle necks, monitor internet activity and prevent unauthorized connections. Modify firewall rules for incoming FTP connections, web traffic, and ssh connections. Implementation and support of new systems: Inventory (Distribution & Delivery Engine), warehouse loading (Load Manager), pre-sales application (Pocket Cooler), route sales database (Route Express), vending delivery (Streamware), e-mail server (Exchange 2007), facility access control (Win-Pak), currency accounting (Cummins Allison), data back-up systems (Backup Exec), sales analysis (Salient Margin Minder), mobile work order dispatch (Maintenance Connection), dynamic routing (Visual Control Room). Support for all systems available 24/7 including weekends with 1 hour max response time.User Training: Train users on department specific software. Hold training sessions for new employees or new software. Extensive knowledge on MS Access, Excel, Word, Outlook and Power Point programs to get users up to speed on using routine software.Current technologies: Extensive TCP/IP configuration, subnet planning, default gateway configuration. VLAN trunking, spanning tree protocol w/ redundancy, frame relay, dynamic routing protocols, EIGRP, RIPv2. Active directory (LDAP), group policy, login scripts. Responsible for 150 cell phone lines: Experience with Blackberry devices and other smart phones. Synchronize with MS Active Sync, Blackberry server, or email redirect rules for other devices. Inventory and administer 120 mobile handhelds and printers.