Tommy Braune Email & Phone Number

Houston, Texas Area

• Created weekly scorecards, monthly dashboards, operational reviews, and ad hoc reporting for Operations Team, displaying performance results for projects and service.
• Served as the point-of-contact for RCA investigations and incident ticket management.
• Assisted the project and commercial teams with new service development for the PCS (Premium Conferencing Service).
• Exceeded management goals by reducing cost, increasing revenue, and meeting all KPI and SLAs assigned to the business.
• Provided overall management for Complex Maintenance Issues; Serve as communications link between AT&T, Customer & Local Access Providers, supply performance reporting, including incident specific analysis
• Serve as customer advocate, establish a network with maintenance work centers, manage suppliers, engage the appropriate technical resources, manage the escalation process, and ensure successful implementations without.

• Developed new project design, estimates, and supervised Network and Communication projects; including new build-outs – fiber optic and copper backbones, AV control systems, Board Room design / builds, and wireless.
• Developed coaching action plans for everyone on the team, enabling them to meet and exceed organizational goals and individual targets.
• Implement revenue management practices driving accountability and customer goal alignment; revenue retention and growth strategies including contract renewal execution, risk management, and business growth.
• Assisted in establishing company’s service department policy and procedures, including roll out of Service Module software to track and assist management of service call intake, asset dispatch, job / ticket closeout.
• Exceeded company goals for PNL on all major projects