Travis Brockett Email & Phone Number

Burlington, Iowa, United States

Burlington, Iowa, United States

Mount Pleasant, Iowa, United States

Riverside, Ia

As AVP/Loan Officer, my main focus is on consumer-oriented loans from small personal loans to RE loans. I also work with Ag and Commercial loans, as needed. I serve as the Co-Coordinator of Bank Security, Co-Administrator of Information Technology, and manage the bank's Social Media presence. I serve as the Secretary for the bank's Board of Directors. With my background in retail banking, I serve as a backup and resource for the deposit side of the bank. I also serve as a member of our Regional Loan Committee, Regional Compliance Committee, and Regional IT Committee.

Hills, Iowa

I was the supervisor for a staff of Floating Bankers that assist our 18 branch locations in need of Tellers and/or Personal Bankers for short or long periods of time. I was skilled in all aspects of the Floating Banker position, which includes the positions of Teller, Personal Banker, Customer Contact Center Representative and Teller Supervisor. As a Personal Banker, I would handle consumer loans, including Home Equity loans and Home Equity Lines of Credit. I would field internal requests for service in the Sales and Service/Training department. I used my skills and experience to train and coach the members of my team so that they can better assist our customers and grow within their career.

Downtown Iowa City Office

As Service Center Supervisor, I am was direct supervisor for 8 employees on our Service Center team. I handle the phone reports, coach employees on phone skills and overall development, plan and lead team meetings, handle time clock and scheduling, interview and hire potential employees, schedule trainings, oversee the duties of the department, handle evaluations, serve as a resource and knowledge base for the team and handle employee feedback. I was a liaison between the team and the department Officer.

Downtown Iowa City Office

As the Lead Service Banker, I am a liaison between the Service Center Managing Officer and the Service Banker staff. I manage phone reports, plan and lead the department meetings, handle scheduling, serve as a resource for the team members, interview potential employees, serve as a primary contact for levies, garnishments, and online account opening and other duties as assigned by the Service Center Managing Officer. I also handle the phone coaching for our Service Bankers.

Downtown Iowa City Office

Responsible for proactive retail support/services/sales activities of telephone customer service by providing a one-stop shop approach. Provide effective, efficient and consistent service, which enhances the profitability of the bank's services to all customers. Assumes the responsibility of assisting customers with problems and/or inquiries regarding various accounts, electronic banking services, fraud and the sale of various retail products. Performs other related operational tasks associated with the department such as levies, garnishments, safe deposit and mail. Interacts with all offices and departments in order to service the customer and exceed their expectations.

West Burlington, Ia

Establish and maintain relationships with customers during and after their vehicle purchase. Work with our team to provide quality service to our customers. Continually going through certification on the many product lines offered.

Downtown Burlington Office

As a CSR, I established and maintained relationships with clients from account opening through account closing. I made phone calls and sent emails daily to assist clients with their banking needs. I opened all personal and business types of deposit accounts. Our department was in charge of electronic banking products where I had a lead role. I was able to take consumer loan applications and process them with our lenders. I worked daily with the Executive Vice President and other leaders in our bank on procedures and new products. I led webinars on credit cards, cross selling, referrals and industry regulations such as FDIC insurance. I had continuous training on banking and overall business skills such as selling, communication and presentation skills.

Assisted clients with daily banking transactions such as withdrawals, deposits, loan payments and bond purchases. Balanced cash drawer, vault and ATM on a daily basis.

Burlington, Ia

Assisted in running the daily operations of the business. Balanced registers and vault daily. Ordered and maintained inventory. Helped lead a staff of 12 employees while efficiently taking care of our customers. Maintained communication with our district and corporate leadership.

Commercial Music- Vocal

Activities and Societies: Sigma Alpha Epsilon, University Choir, Chamber Chorale, Tudor Voices, Flash Flood Men's A Capella groupI was.

Associate’S Degree, Liberal Arts And Sciences

Activities and Societies: Phi Theta Kappa Honor Society