Tina Brown Email & Phone Number

Beaumont, TX, US

- Responsible for strategic vision, planning, and direction pertaining to organizational areas of responsibility including customer support services delivery (including service center), cloud operations services, and customer success and relationship management.- Maintains senior management level oversight for multiple aspects of support/operations.

San Antonio, Texas, United States

- Direct quality and organizational improvement process initiatives as defined by organization's quality improvement plan- Provide leadership of process reengineering and the optimization of business solutions and software, and business process design initiatives - Direct ITSM / ITIL program activities and performance reviews- Serve as Customer Success.

San Antonio, Texas, United States

- Maintained relationships with existing customers through account management, quality improvement, and customer satisfaction efforts- Managed implementation of quality and organizational improvement initiatives- Served as Customer Success Manager to provide customer account management by acting as an advocate for the customer and in advising, supporting.

Texarkana, Texas Area

Director for Hospital Operations in the areas of Facilities Planning, Real Estate and Lease Management; Emergency Management; Environmental Services; Food Services; Plant Operations; Clinical Engineering/Biomed, Security; Senior Health Center and MSO. Provide executive oversight of Texas Waiver 11 / Delivery System Reform Incentive Payment (DSRIP) program..

St. Micheal Health System, Texarkana, Texas

- Direct and plan operations of Senior Health Clinic, Network Services, and Delivery System Reform Incentive Payment (DSRIP) program activities for CHRISTUS St. Michael Health System. - Direct Physician Recruitment program activities aiming to increase physician alignment consistent with regional strategic plan.- Oversee Physician Contracting and assure.

St. Michael Health System / Texarkana, Texas

- Program management oversight of Delivery System Reform Incentive Payment (DSRIP) project initiatives. - Responsible for organizing, communicating and evaluating team objectives, coordinating core team meetings, and providing consistent accurate information flow. - Ensure compliance with Texas Health and Human Services Commission (HHSC)/DSRIP protocols..

St. Michael Health System / Texarkana, Texas Area

- Manage multiple grant funded project initiatives focused on quality outcome improvement and cost reduction within healthcare environment. - Direct research study team and research activities; provide leadership and participate in developing study-related documents to include protocols, investigator files and informed consent documents; manage research.

Texarkana, Texas Area

- Managed enterprise solution services and team of 12 employees, virtually located across regional markets in Texas and Louisiana. - Delivered solutions design, enterprise systems engineering, and systems administration functions; - Oversight of IT service strategy and lifecycle management of enterprise health information system (MEDITECH), health.

- Led development of technical strategies, evaluated new business solutions, and created architecture designs aligned with business application, security, and infrastructure requirements. - Evaluated proposed system acquisitions and provided input to the decision-making process relative to compatibility, cost, resource requirements, operations, and.

- Directed organization-wide project management functions and team of approximately 30 employees virtually located across regional markets in Texas and Louisiana, providing global services for project management and program management. - Performed resource management, demand management, strategic planning, operational and capital budget management.

- Managed staff of 11 employees, virtually located across regional markets, providing services for project management, interface development, and application implementation support. - Project managed multiple, large-scale enterprise projects. - Utilized project management software to set up project timelines and resources, track the progress of project.

- Managed staff of 16 employees, virtually located across regional markets, providing services for technical engineering, technical security, technical project management and procurement functions to healthcare locations across Texas and Louisiana. - Planned and directed technology strategy and solutions to include establishment of technology roadmaps.

Beaumont/Port Arthur, Texas Area

Master Of Business Administration - Mba, Business Administration And Management, General

Summa Cum Laude

Bachelor Of Science, Management

Cum Laude Graduate

Aas, Mis

Activities and Societies: Summa Cum Laude Alpha Chi Omega