Provide coordination of services for people participating in Employment Services by Provide intense, direct services to people as needed Provide opportunities for people to gain employment experience Supporting people to discover individual talents and build upon areas of necessary growth Working with team to assist people with addressing employment barriers such as transportation, benefits counseling, and reasonable accommodations Providing on-site and off-site job coaching to support person to reach independence within their work setting Assisting persons served to prepare resumes, cover letters, and apply to jobs Assisting with job preparation activities including conducting and coordinating mock interviews, job trials, functional skill assessments, and assuring that persons served have appropriate work and interview attire Supporting persons on job interviews and during onboarding procedures Working with team to assist people with addressing employment barriers such as transportation, benefits counseling, and reasonable accommodations Providing on-site and off-site job coaching to support person to reach independence within their work setting Completing accurate and timely progress notes in the electronic database Completing monthly reports and billing procedures timely and accurately Maintaining efficiencies in supporting persons by adhering to funding guidelines and maximizing efforts to assist individuals to obtain employment Attending team, department and organizational meetings Coordinating and attending team meetings of persons served Completing mandated trainings as well as trainings offered to build competencies to support programming effort

 Facilitated collection development, reference services, and readers advisory with a focus on digital resource sources, addressing literacy needs, and contributing to programming initiatives. Assisted patrons with various equipment, including computers, printers, photocopiers, and other devices. Guided patrons through the library’s website and digital platforms, aiding in navigation through databases. Assisted customers in locating materials in the catalog and on the shelves, providing valuable support in accessing resources. Executed routine circulation and office support tasks, including registering customers for library cards, maintaining customer records, and managing the charge and discharge of library materials. Handled customer registration issues and provided clear explanations of circulation regulations. Collected fees from customers and operated cash registers and other library equipment efficiently. Responded to telephone inquiries, addressing directional questions, and directing customers to appropriate personnel. Provided assistance to patrons in operating library equipment, ensuring a seamless experience. Maintained confidentiality in handling customer information. Performed additional duties as assigned, contributing to the overall efficiency of library operations.

§ Facilitated learning for 5-10 students in small groups, offered individualized support, and occasionally addressed the entire class of 30-35 students.§ Collaborated with certified staff to devise special strategies for reinforcing learning materials based on students' needs, interests, and abilities.§ Supported teachers in daily classroom activities, ensuring the well-being of special needs students.§ Monitored student work, corrected papers, and supervised curriculum-based testing and makeup work.§ Served as the chief source of information and assistance for guest teachers in the absence of regular certified staff.§ Provided life skills training, personal care, and social integration for students.§ Advocated for students in IEP meetings, 504 behavior plan meetings, and parent/teacher conferences to promote academic success and advancements in life skills.

§ Utilized effective call handling and communication techniques to meet quality standards, partnered with supervisor, and teammates to build staff morale.§ Managed customer billing and service inquiries as first point of contact.§ Maintained billing records, interfaced with other internal departments, and provided support to sales channel.§ Clearly communicated product information and company policy and procedures.§ Communicated complex and technical answers clearly and concisely. § Implemented language and terminology to the needs and diversity of the audience.

§ Prepared referrals for patients upon doctor’s request, scheduled appointments, and verified insurance.§ Called in pre-authorization for procedures based on insurance.§ Professionally answered phone correspondences and documented messages.§ Maintained doctor’s schedule with meetings, appointments, and travel arrangements.

§ Transcribed reports that are to be sent to the referring physicians by using a Dictaphone device.§ Managed status reports on transcriptionist§ Reviewed the Q.A. module for transcriptionists communicating to them the necessary corrections§ Telecommunicating with other staff and physicians at multiple locations daily.§ Batch printing using Medfax database and daily production using the mailing machine by Pitney Bowes.