Tom Burggraf Iii Email & Phone Number

Seattle, Wa, Us

PM Lead for AWS Batch, a high-performance batch scheduler that launches and manages resources for the world's most demanding workloads.

New York, New York, Us

My team and I own our website, application, internal automation, UX/product design, and data. Recently, we've:- Increased lead capture rate by 45%- Drove 3x monthly customer referrals with a 130% page view increase- Migrated all reporting from Chartio to Sigma

New York, New York, Us

Leading the strategy and build out of Wagmo's product team to make a better experience for pets and their parents.

Denver, Colorado, Us

I lead the team responsible for automating our underwriting process and increasing Pie's efficiency through technology. In the past year my team has led the creation of products that:- Doubled our monthly sales pipeline- Increased our annual written premium by 25%- Reduced submission handling time for underwriters by 80%- Provide a seamless user experience- Serve as the foundation and information source for new automation rules and machine learning

Denver, Colorado, Us

Denver, Colorado, Us

Denver, Colorado, Us

Seattle, Wa, Us

• Designed & produced 6 Agile Learning Journeys for the Delivery Leadership practice focused on obtaining Scrum methodology certifications and coaching for real life applications of Agile methodology• Serve as advocate and manager to a team of 7 consultants of varying experience levels through development coaching and creation of detailed professional development plans

Seattle, Wa, Us

• Worked directly with client CIO leading special projects within $12B healthcare based private equity acquisition and IT divestiture• Managed SSO migration using Agile methodology, reducing Okta chiclets by 41% and deploying 2 new Okta tenants, while providing detailed documentation for future M&A efforts• Saved $1M in infrastructure costs by creating a database of datacenter assets based on company usage down to the VM level• Successfully led negotiations for over 50% of public IP addresses for client, protecting business critical applications• Coordinated across 5 companies to realign activities, process, and work and ensure that the TSA required timeline was achieved.

Seattle, Wa, Us

• Created and implemented Agile Product Lifecycle playbook, detailing the delivery of Cloud and Software products for international teams and their functional counterparts, accounting for DevOps practices within an Agile environment• Led re-engineering of purchased IP into customer facing offering by managing teams across development, marketing, legal, and sales using Agile methodologies

Seattle, Wa, Us

• Led customer centricity strategy for financial services advisory client, interviewing customer C-Suite and client employees to deliver a unified solution roadmap and initiative charters to client CEO and senior leadership• Provided transparency into strategy process through Agile ceremonies with senior client leadership, coaching them on the application of Agile for managing strategic work outside of the SDLC• Served as primary touchpoint for client C-Suite and senior leadership, leading strategy implementation discussions and providing insight on best practices

Seattle, Wa, Us

• Built $40M+ mission critical shared services technology organization based on ITIL at Fortune 100 client• Innovated and implemented a comprehensive, scalable, and repeatable Agile project backlog model to track and predict delivery across multiple organizations for 80+ department members• Launched application with 10M+ successful downloads for IP video streaming application through coordinating environment build, development, testing, and release efforts• Reported production changes to C-Suite and led coordination across North American operations• Conducted workshops to revise team processes, streamline workflows, and establish metrics

Seattle, Wa, Us

• Reduced developer questions by 90% through defining Agile handoff process• Allowed for detailed quarterly planning by creating modular UX estimation framework and user stories• Introduced design sprints across product suite, coaching both development and design teams in Agile best practices within Waterfall environment

Dublin 2, Ie

• Facilitated and planned 17 Functional Analyze Sessions with over 40 attendees, including C-Suite and Senior Executive level• Led team of 14 to reduce Requirement Log by 62% in Plan & Analyze phases for Duck Creek Claims implementation • Reduced change requests equal to 26% of project cost by designing process solutions and alternative approaches• Eliminated 8% of project cost by discovering discrepancies in estimate and Statement of Work

Dublin 2, Ie

• Saved $1.1M annually by designing comprehensive process and technology solution for Third Party Deductible recovery• Awarded for reducing 60% of weekly hours for 7 person testing team by creating modular testing solution• Designed sales showcase that led to acquisition of $4M new client contract• Increased team deliverable output by 27% through adapting Agile methodology to monitor Business Scenario production• Led 9 Business Analysts and contributed to project leadership meetings during supervisor absence• Spearheaded functional design and requirement review on $60M Duck Creek Claims implementation for large international commercial insurance client

Boston, Ma, Us

• Managed team of 9 to complete deliverables 13 months ahead of schedule using Agile methodology• Headed Guidewire ClaimsCenter project to adapt branding across all customer claims communication

Boston, Ma, Us

• Completed deliverables 13 months ahead of schedule• Led $630k customer communication rebranding project and eliminated $350k in IT development cost • Reduced maintenance costs by 54% annually by creating new publishing format and development process• Devised legal solution for 21% of all existing claims documents• Trained and mentored 2 new employees in Agile project management and the Software Development Life Cycle (SDLC)

Boston, Ma, Us

• Awarded for eliminating $1.9M annually in Total Loss severity cost by using LEAN operational solutions• Optimized daily task process, saving $97k annually for Workforce Management Assignment Team• Managed 10 claims call center employees, handling customer escalation and employee performance issues• Designed multiple nationwide customer service training exercises and Standard Operating Procedures

Boston, Ma, Us

• Achieved Top 10% Performer designation for focusing on both customer needs and continuous improvement• Created 16 different process improvements spanning 9 operational functions at local and national level, awarded twice• Managed and trained High Volume Claims Team to assist with increased demand• Earned 8 awards for exceptional customer service and leadership in company initiatives

Wheaton, Il, Us

• Supervised and trained 27 employees to operate fitness center and strengthen community member relationships• Mentored and motivated two All-American players and two All-conference players• Designed and implemented statistical incentive program that resulted in players winning team awards

Chicago, Il, Us

• Optimized bottle service sales process by creating visual turnover model• Sold and negotiated table sales resulting in multiple recording breaking $60,000 nights• Modeled excellent customer service that resulted in recruitment to open new venue• Handled high profile clients and celebrity figures professionally and discreetly