Manage and configure network switches, routers, and firewalls.Troubleshoot and resolve network issues.Provide desktop computer support and troubleshooting.Assist with server maintenance and troubleshooting.Collaborate with the escalation team to ensure network security and efficiency.

Monitoring network health using PRTG and Meraki Dashboard to ensure 24/7 uptime of client equipment across day, evening, and overnight shifts.Assisting clients with hardware and software troubleshooting, ensuring swift and effective problem resolution.Conducting periodic sweeps in the data center, overseeing the proper functioning of essential equipment including switches and servers.Supporting technical operations during high-demand shifts, contributing to enhanced service delivery and client satisfaction.

Work closely with the Systems Administrator, HHR manager, vendors, suppliers, and Team Members to plan, coordinate, execute, and monitor assigned projects such as HHR machine installations, moves, conversions, modifications, and upgrades.Support of daily IT needs. Support VMWare server infrastructure including maintenance, upgrades, database management, and server integrity to maintain a high level of performance. Maintain accurate records of spare parts such as PCs, monitors, tools, A/V equipment, etc.

Perform help desk tasks. Administer AD, Azure, O365 licensing and tickets. Troubleshoot and administer Windows and Windows Server. Repair and troubleshoot laptops and workstations. Transport and set-up desktops, monitors, and run cables for o ces.

Left AT&T and joined Uber to finance career transition into IT, achieving a 5/5 rating across 500+ rides.

Performed customer service and sales for AT&T wireless products, using strong soft skills to achieve over 90% customer satisfaction. Reaching #1 and #2 spots on sales leaderboards each month by leveraging strong technical and customer service skills.

Performed customer service and sales for Verizon Wireless products, using strong soft skills to achieve over 85% customer satisfaction. Reaching #2 spots on sales leaderboards each month by leveraging strong technical and customer service skills.

Fielded escalations for hardware and software issues with iOS, macOS, watchOS, iTunes, and Beats products. Manage follow-up with owned tickets, supporting customers until issue resolution. Correspond with Site Support Engineering teams by collecting diagnostics and filing bug reports.

Selected for elite rotation, excelling in critical thinking and collaboration. Developed training materials and SOP documents. Refactored AppleScript automation tools with JavaScript.

Fielded front line calls for hardware and software issues with iOS, macOS, watchOS, iTunes, and Beats products.