Ting-Chun Lin Email & Phone Number

Taipei, Tw

Taipei, Tw

Taipei–Keelung Metropolitan Area

■ LINE AI• Spearheaded the technical advisory role for LINE CLOVA and AI Voice Call services, offering valuable insights to clients and partners on project architecture design and language model training recommendations.• Successfully collaborated with clients and partners to enhance chatbot accuracy for a domestic bank's implementation of LINE CLOVA, achieving a remarkable 35% accuracy boost within a short timeframe and ultimately reaching 98% accuracy.• Managed and maintained relationships with tech partners, providing best practices and relevant information to ensure successful collaborations.■ LINE Biz Club (CH: 商家俱樂部)• Led as the Project Manager for SMB Membership System, LINE Biz Club, development projects, collaborating with international R&D and SRE teams.• Coordinated seamlessly with cross-functional teams to design, develop, and implement systems tailored to the unique needs of the Taiwanese market.• Ensured timely project delivery by effectively managing project timelines, resources, and potential roadblocks.

New Taipei City, Taiwan

TWS, a subsidiary of the ASUS Group, stands as a pioneering native cloud service provider. leveraging the formidable AI supercomputer Taiwania 2 to deliver unparalleled high-performance cloud computing and machine learning services.■ Cloud Infrastructure & AI / ML• Collaborated with sales teams to identify business opportunities, address technical and compliance concerns, and formulate effective strategies for issue resolution.• Led the technical aspects of solutions, delivering presentations, product briefings, proof-of-concepts, and demos to customers and partners.• Planned architectures, provided guidance on cloud migration, and devised disaster recovery strategies for clients and partners.• Developed and conducted 40+ training courses annually for sales teams, partners, and customers, covering IaaS, PaaS, HPC, and AI / ML Ops.■ Cloud Security• Led the TWS cloud security whitepaper project, consolidating service overviews, best practices, and compliance details to enhance reliability of cloud AI platform.• Drove cloud security product planning aligned with the NIST Cybersecurity Framework, collaborating with third-party partners for joint marketing and solution activities.• Assisted sales teams in presenting security products and solutions to C-Level executives, security leaders in the public sector, healthcare, and financial organizations.

Taipei City, Taiwan

■ Cyber Security• Managed 30+ cyber security projects, adhering to ISO/IEC 27000 standards, ensuring optimal team collaboration to meet revenue objectives.• Presented assessment results and improvement strategies to C-level executives and key decision-makers.• Executed cyber security governance and emerging technology risk advisory projects within high-tech and financial services industries.■ IT Strategy Project Management Office• Consulted on software asset management strategy for a financial institution, identifying and mitigating risks for cost avoidance.• Contributed to the government green cloud data center consulting project, facilitating the closure of 200+ data centers through effective monitoring and control processes.■ Internal IT Audit• Led 40+ general IT controls, US-SOX, J-SOX audit project, achieving a 120% revenue gain.• Implemented a 2-week cross-training program, ensuring seamless integration of new team members into existing projects.■ Software Asset Management • Managed IBM Enterprise Software Licensing (ESL) compliance reviews in the Greater China region, collaborating seamlessly with global teams.• Conducted 20+ software licensing review projects for major vendors (IBM, Microsoft, Adobe, Red Hat, VMware), optimizing budget management, developing effective license management tools.

New Taipei City, Taiwan

Digiwin Software, established in 1982 in Taiwan, is a prominent industry leader with over 70% market share within the region. Specializing in delivering tailored software solutions, the company focuses on serving the manufacturing, distribution, retail, and MSME sectors across Greater China and Southeast Asia.• Achieved an 80% closure rate by delivering exemplary technical support, problem-solving, and training for customers.• Coordinated with cross-functional teams, managing over 5 resources across Taiwan and China to identify root causes and implement corrective actions.• Conducted training sessions for new hires on product knowledge, customer complaint resolution, and SQL techniques, resulting in a 10% increase in the answer rate within 2 months.• Led and completed a system upgrade project for 300+ customers within 3 months, addressing 2nd-generation National Health Insurance issues in 2013.• Contributed as a key member of the service plus team and product plan team, providing tier 2 assistance and contributing to the planning of the new version of the Human Resource Solution.

Taipei City, Taiwan

• Conducted in-depth research on service science and service-dominant (S-D) logic, showcasing a strong commitment to advancing knowledge in the field.• Co-authored a comprehensive textbook, Introduction to Service Science, demonstrating proficiency in synthesizing complex concepts into accessible educational materials.

New Taipei City, Taiwan

• Executed comprehensive functional and non-functional testing protocols to enhance the user-friendliness and bug-free performance of the latest PowerDirector release.• Contributed to the development process by crafting detailed test cases and proficiently managing issues for the ongoing improvement of PowerDirector.

Master Of Information Management - Mim, Information Management

• Graduate student representative of Graduate Students Association (GSA) • Thesis: The Influences of Motivate Mechanisms, Experience.

Bachelor Of Engineering - Be, Computer Science And Information Engineering, English-Taught Program

• Current business lecturer and Vice President of the Alumni Association • Bachelor of Information Communication Technology Management.

Exchange Student (Non-Degree) Program, Mis