Ting-Chun Lin Email & Phone Number

Taipei, TW

Taipei–Keelung Metropolitan Area

• ■ LINE AI
• Spearheaded the technical advisory role for LINE CLOVA and AI Voice Call services, offering valuable insights to clients and partners on project architecture design and language model training recommendations.
• Successfully collaborated with clients and partners to enhance chatbot accuracy for a domestic bank's implementation of LINE CLOVA, achieving a remarkable 35% accuracy boost within a short timeframe and ultimately.
• Managed and maintained relationships with tech partners, providing best practices and relevant information to ensure successful collaborations.■ LINE Biz Club (CH: 商家俱樂部)
• Led as the Project Manager for SMB Membership System, LINE Biz Club, development projects, collaborating with international R&D and SRE teams.
• Coordinated seamlessly with cross-functional teams to design, develop, and implement systems tailored to the unique needs of the Taiwanese market.

New Taipei City, Taiwan

• TWS, a subsidiary of the ASUS Group, stands as a pioneering native cloud service provider. leveraging the formidable AI supercomputer Taiwania 2 to deliver unparalleled high-performance cloud computing and machine.
• Collaborated with sales teams to identify business opportunities, address technical and compliance concerns, and formulate effective strategies for issue resolution.
• Led the technical aspects of solutions, delivering presentations, product briefings, proof-of-concepts, and demos to customers and partners.
• Planned architectures, provided guidance on cloud migration, and devised disaster recovery strategies for clients and partners.
• Developed and conducted 40+ training courses annually for sales teams, partners, and customers, covering IaaS, PaaS, HPC, and AI / ML Ops.■ Cloud Security
• Led the TWS cloud security whitepaper project, consolidating service overviews, best practices, and compliance details to enhance reliability of cloud AI platform.

Taipei City, Taiwan

• ■ Cyber Security
• Managed 30+ cyber security projects, adhering to ISO/IEC 27000 standards, ensuring optimal team collaboration to meet revenue objectives.
• Presented assessment results and improvement strategies to C-level executives and key decision-makers.
• Executed cyber security governance and emerging technology risk advisory projects within high-tech and financial services industries.■ IT Strategy Project Management Office
• Consulted on software asset management strategy for a financial institution, identifying and mitigating risks for cost avoidance.
• Contributed to the government green cloud data center consulting project, facilitating the closure of 200+ data centers through effective monitoring and control processes.■ Internal IT Audit

New Taipei City, Taiwan

• Digiwin Software, established in 1982 in Taiwan, is a prominent industry leader with over 70% market share within the region. Specializing in delivering tailored software solutions, the company focuses on serving the.
• Achieved an 80% closure rate by delivering exemplary technical support, problem-solving, and training for customers.
• Coordinated with cross-functional teams, managing over 5 resources across Taiwan and China to identify root causes and implement corrective actions.
• Conducted training sessions for new hires on product knowledge, customer complaint resolution, and SQL techniques, resulting in a 10% increase in the answer rate within 2 months.
• Led and completed a system upgrade project for 300+ customers within 3 months, addressing 2nd-generation National Health Insurance issues in 2013.
• Contributed as a key member of the service plus team and product plan team, providing tier 2 assistance and contributing to the planning of the new version of the Human Resource Solution.

Taipei City, Taiwan

• Conducted in-depth research on service science and service-dominant (S-D) logic, showcasing a strong commitment to advancing knowledge in the field.
• Co-authored a comprehensive textbook, Introduction to Service Science, demonstrating proficiency in synthesizing complex concepts into accessible educational materials.

New Taipei City, Taiwan

• Executed comprehensive functional and non-functional testing protocols to enhance the user-friendliness and bug-free performance of the latest PowerDirector release.
• Contributed to the development process by crafting detailed test cases and proficiently managing issues for the ongoing improvement of PowerDirector.

Master Of Information Management - Mim, Information Management

• Graduate student representative of Graduate Students Association (GSA) • Thesis: The Influences of Motivate Mechanisms, Experience.

Bachelor Of Engineering - Be, Computer Science And Information Engineering, English-Taught Program

• Current business lecturer and Vice President of the Alumni Association • Bachelor of Information Communication Technology Management.

Exchange Student (Non-Degree) Program, Mis