Tiago Caldeira Email & Phone Number

Lisbon, Portugal

Project Management and Implementation of BI and CRM Solutions.

- Implementation of a BI solution, having used Oracle BI framework to the Financial Sector. - Conception and Implementation of a BI solution (Having used SAP BI Technology) for one of the main Energy & Utilities company in Portugal.- Implementation of a campaign program using the Marketing Module of CRM Siebel. Definition and Implementation of Reporting and Segmentation component, having used Oracle Business Intelligence framework.- Definition and design of a reporting solution for the provision of management information relating to the area of ​​sales in the tool QlikView for a major paint companies operating in the Portuguese market. - Implementation of KPI solution management control across all business areas through the tool QlikView for a Portuguese major utility companies. - Definition and implementation of a solution of HR indicators in the tool QlikView for one of the largest companies in the areas of production and marketing of cement.- Design and implementation of a Cockpit management control in the QlikView solution to one of the largest Portuguese companies in the food distribution sector.- Design and develop alarmistics solutions in QlikView tool at management level for several leading companies.- Conception and Implementation of Business Process to the banking area having used Ultimus Framework.- Analysis and redefinition of commercial process for one of the most important security Portuguese company.- Definition and assessment of all business processes at the departments of a major Angolan banks.- Analysis and functional definition of the main components and requisites of employee portal to one of the most important Portuguese Bank.

Development of a CPM solution to the insurance sector: - Design and Implementation of a KPI monitoring framework for the Insurance Sector. - The framework used was Microsoft PerformancePoint Server.