Terry Callaghan. Mba/Ebusiness (Lion) Email and Phone Number
318 Sunshine Ave, North Fort Myers,Florida 33903,United States
Terry Callaghan. Mba/Ebusiness (Lion)'s Location
North Fort Myers, Florida, United States, United States
Terry Callaghan. Mba/Ebusiness (Lion)'s Contact Details
Terry Callaghan. Mba/Ebusiness (Lion) personal email
- Valid
Terry Callaghan. Mba/Ebusiness (Lion) phone numbers
About Terry Callaghan. Mba/Ebusiness (Lion)
Technical Writer and Instructional Designer with over 14+ years of experience in manufacturing and 8 years in IT environments; regularly interacts with SMEs and end users. Possess over 20 years of quality technical writing in the automotive, material handling, IT, and food processing industries and 3 years of ISD with John Deere University, GM Corp. and Siemens Dematic. Conducts product research, interprets complex engineering drawings, develops, writes, and publishes manuals, ILT and WBT courses. Creator of technically correct text that is understandable by a diverse group of customers. High level of expertise in user analysis. Florida DOE eligible to teach business courses in the Florida K6-12 school system.AREAS OF EXPERTISEMicrosoft Office ● Adobe ● Adobe CS5 & TCS3 ● Framemaker ● Articulate ● SharePoint ● Auto Desk Vault ● Visio ● SGML, HTML, DHTML, XML, CMS, DITA ● Oracle ● Novell ● Auto Repair Specs ● Material Handling ● Technical IT Writing ● Software Manual Writing ● Instructional Design ● Autodesk Inventor PublisherDatabase Mgt. Systems: Astoria.com ● Workbench ● SaaS MySQL (Weboffice) ● JD Edwards ● SAPLearning Mgt. Systems: Blackboard ● John Deere University ● GE DPPM (Proprietary) ●MCCOT
Terry Callaghan. Mba/Ebusiness (Lion)'s Current Company Details
Officexchange, Llc
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A Technical Writer helping to simplify the world around us.
318 Sunshine Ave, North Fort Myers,Florida 33903,United States
- Website:
- cardsbybirdie.com
- Employees:
- 2
Terry Callaghan. Mba/Ebusiness (Lion) Work Experience Details
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Owner And Technical WriterOfficexchange, Llc Aug 2002 - PresentOfficeXchange, LLC: Owner (Corp-to-Corp, W2, 1099 Tech Writing Services), December 2002 – Current (14 year, 6 months) Key Duties and Accomplishments:• Contract through Writing Assistance to research, interview, photograph and write Standard Operating Procedures for every job position in the Smucker’s Pet Brands manufacturing plant in Topeka, KS. (February 2017-August 2017)• Cards by Birdie.com – Web design, marketing literature design, marketing and sales of unique hand-made greeting cards for all occasions. (September 2016-concurrent with other contract technical writing assignments). Whether you're wishing someone a happy birthday, thanking them for their business or simply letting them know you are thinking of them, we have unique, hand-made greeting cards for any occasion! Visit us online to learn more! www.cardsbybirdie.com (new site coming soon as of 8/28/2017).• IntranetXchange.com – Reseller of Intranets.com and Webex WebOffice SaaS products under the IntranetXchange brand to small business owners through the Grand Rapids Chamber of Commerce. Also under Techcom X-Change, LLC, DBA WriteXchange (see profile below) (December 2012-June 2016)
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Technical WriterCapstan Ag Systems, Inc. Jan 2015 - Oct 2016• Conducting source engineering content interviews; reviewing, creating and rewriting new content for use in Agricultural Software Operator Manuals.• Creating 2D and 3D graphical images explaining installation and HMI procedure menus visually. • Reading engineering drawings and translating data into meaningful installation, operator and maintenance procedures. • Created structured content templates in Framemaker 12. • Designed new layout to streamline procedures in new Quick Start and Install Guides.• Working with remote in-field marketing, product and application engineering staff.• Travel to customer sites with field marketing staff to observe, record, revise and write new Capstan Ag equipment installation procedures for use on OEM Ag Sprayer Equipment.• Currently managing outside vendor relationships.
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Technical WriterAerotek Mar 2014 - Dec 2014Hanover, Maryland, UsResponsibilities: Conduct source engineering content interviews, review and rewrite content for use in machine maintenance and operating manuals, specify needed graphical images, read engineering drawings and translate data into meaningful replacement, installation and adjustment procedures. Writing introduction, installation and safety chapters of maintenance manuals. Writing procedures on how to use the HMI to operate the machine.Accomplishments: Assist business with fulfilling contract requirements so account receivables can be collected.Skills Used: Use and set-up of Microsoft software products and templates, AutoDesk Inventor software products, and Adobe software products. -
Curriculum Training DeveloperJohn Deere / Tti-Global Jun 2013 - Aug 2013Moline, Il, UsStandardizing and modularizing the technical training materials globally for the S Series Combine. These materials include IDT, Instructor-led courseware and Online Training Modules for John Deere University. Travel to and from the Quad Cities area to work with the Combine SMEs so development of the training material can be accomplished in the Florida office. -
Technical WriterL-3 Communications / Aerotek May 2013 - Jun 2013New York, Ny, UsCollecting test results on the L3 Airline Recorders from SMEs and formatting the material into testing result manuals for airline manufacturers using unstructured Framemaker 11. -
Global Technical WriterJbt Foodtech 2010 - 2013Chicago, Il., UsKey Duties and Accomplishments:• Wrote, edited and published citrus processing equipment service manuals. • Architected procedure and exploded view graphics from the engineer’s Inventor IAM CAD file.• Created interactive 3D equipment models for parts manual from CAD drawings to PDF files.• Designed and created HTML email messages.• Developed and created marketing materials and brochures.• Built and managed SharePoint document retrieval libraries. -
Technical DeveloperTechnology Transfer Services 2008 - 2010Tampa, Fl., UsKey Duties and Accomplishments:• Authored preventive maintenance procedures for material handling flat mail conveyor. • Originated draft graphics and tracked final submissions sent to artist.• Produced XML tags and entered procedure text and graphics into XML-based CMS software.• Managed document maps to link CSS structured documentation in content database.Reference: http://www.dmnews.com/usps-automated-flat-sorting-machine-100-is-a-success/article/77740/# -
Technical WriterGe Capital Client Business Services \ Aerotek 2007 - 2008Key Duties and Accomplishments:• Drove software documentation in a Six Sigma online community to ensure SOx 404 compliance requirements within the GE Buy-To-Pay SDLC. • Conducted online training of current and new users of DPMM, using Webex and Sametime collaboration software.• Edited more than 100 software document projects through quarterly development and publishing cycles.
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Technical WriterMagna Donnelly 2006 - 2007UsKey Duties and Accomplishments:• Translated lessons and learned research into written best practices and design standard articles.• Loaded written articles into Lotus Notes database. • Visited sites and interviewed engineers to garner further technical information. -
Principal OwnerTechcom X-Change, Llc 2002 - 2006Key Duties and Accomplishments 2002-Present:• Research, write and implement business plan to create legacy data migration services from an in-house server-based IS system to a cost affordable SaaS application. • Connect international consultancy groups together using ASP SaaS business model. • Execute teaming and confidentiality agreements with technology business partners.• Marketing and Sales of CardsbyBirdie.com, OfficeXchange, IntranetXchange, WriteXchange®
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Instructional Design/Tech WriterRaytheon 2005 - 2005Arlington, Va, UsKey Duties and Accomplishments:• Planned and wrote training guides, course objectives, design documents, storyboards and audio scripts based upon the ADDIE learning model.• Penned web-based how-to online training for diagnosis and repair of power sliding door cable modules for General Motors Technical Assistance Center Hotline.• Devised, created and wrote web-based instructional training for commercial John Deere diesel and natural gas powered engines.• Generated training project course templates in PowerPoint and MCCOT Learning Management. -
Substitute Teacher, K-12Ionia Public Schools 2002 - 2005Key Duties and Accomplishments:• Implemented teacher course plans in English, creative writing, automotive technology, kindergarten and elementary general studies. • Supervised 12-54 students during classroom instruction periods. -
Technical Writer-QaTroy Design, Inc. 2003 - 2003Key Duties and Accomplishments:• Supported quality engineering staff on inaugural Chevy SSR Truck production build-line by managing, writing and editing of reports.• Established and wrote Excel metrics tracking database; generated management reports and bar charts to track quality supplier performance for ASC and GM management.
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Senior Technical WriterSiemens Dematic, Rapistan Mha Division Nov 1994 - May 2002Key Duties and Accomplishments:• 7-1/2 years documentation management, writing and technical editing experience• Researched, read and interpreted Engineering drawings while working with product and applicationengineers• Wrote, edited and published Engineering Application Guides on conveyors, monorails, automatic guidedvehicles and sortation equipment (Mechanical, Controls, Software).• Visited customer sites before, during and after installation and commissioning to verify written proceduresand to interview customer staff and delivered feedback to management.• Wrote Material Handling product knowledge course materials, including onsite and written exams.• Used case-based teaching method with the operational equipment in the Rapistan Technology Center totrain co-workers in Rapistan product knowledge; tested their learning retention, scored exams and reviewedresults with co-workers.
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Technical WriterBrasch Tech Data Oct 1993 - Nov 1994Key Duties and Accomplishments:• Researched, developed, wrote and on-vehicle validation of the 1993 and 1994 model year Ford product Service Manuals including (1) diagnostics, (2) electrical wiring diagrams of heating, cooling and lighting systems.• Specified needed graphics work with graphic artists.• Developed content in an SGML environment.
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President/OwnerOnline Communication Services, Inc. /Technician Online™ Sep 1991 - Nov 199424/7 Mechanic’s Auto Repair Electronic Bulletin Board Service and Technican HotlineKey Duties and Accomplishments:• Researched, wrote and implemented a business plan to create and populate an online database based upon the SAE J2008 Standard• Marketed database to 38 State regulatory agencies responding to RFPs and sold online auto repairvprocedures to auto repair shops• Managed and operated the business with an eleven member staff• Created, co-wrote and published a quarterly trade journal entitled Driveability Technician™. Wrote articles about the 1990 Clean Air Act Amendments and how these would affect the automotive repair business. Marketed and sold trade journal subscriptions to auto repair shop owners.• Technician Hotline Panel Speaker at 1994 Clean Air Conference sponsored by Colorado State University.• Participant member of SAE E/E Diagnostics Standards Committee.• Committee Secretary of SAE J2008 Recommended Organization of Automotive Service Information.• Committee Chairman SAE J1614 Recommended Organization of Field Experience Service Information.
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Technical WriterValley Forge Technical Communications Sep 1992 - Aug 1993Key Duties and Accomplishments:• Researched, developed, wrote and on-vehicle validation of the 1992/1993 model year Ford Do-It-Yourself Maintenance and Light Repair Manual for all Ford Products. Desktop Publishing using Interleaf.
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Technical Writer InternCreative Universal, Inc. Sep 1991 - Nov 1991Key Duties and Accomplishments:• Editor of the 1990/1991 model year Ford Do-It-Yourself Maintenance and Light Repair Manual for all Ford Products.• Represented Creative Universal, Inc. at the SAE J2008 Committee Meetings.• Wrote a final report on why and how the SAE J2008 automotive standard would impact the business of developing automotive manuals for motor vehicle manufacturers.
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Master Automotive Repair TechnicianGm Dealerships Sep 1984 - Nov 1990• Six years of hands-on GM Dealership experience diagnosing and repairing all areas of the motor vehicle.• Solid mechanical background with ability to understand the needs of technician audience.• Three years experience writing diagnostic and repair procedures.
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Journalist – Print And RadioU.S. Navy Aug 1976 - Dec 1980Key Duties and Accomplishments:• Researched and wrote feature stories on crew members and liberty ports-of-call.• Published/Printed weekly newspaper.• Photography (Contest Winner)• Assigned to Beachmaster Unit 2• Shellback 1980, USS Dwight D. Eisenhower, CVN-69
Terry Callaghan. Mba/Ebusiness (Lion) Skills
Technical Writing
Software Documentation
Training
Sharepoint
Analysis
Microsoft Office
Leadership
Visio
Testing
Project Management
Customer Service
Six Sigma
Marketing
Manufacturing
Project Planning
Process Improvement
Team Leadership
Editing
Sales
Content Management
Technical Documentation
Powerpoint
Microsoft Word
Framemaker
Instructional Design
Quality Assurance
Troubleshooting
Research
Microsoft Excel
Engineering
Electronics
Time Management
Adobe Creative Suite
Graphic Design
Digital Photography
Html
Adobe Cs5
Dreamweaver
Xml
Adobe Technical Communication Suite
Photoshop
Sgml
Html Emails
Dita
Snagit
Dita Xml
Dhtml
Inventor Publisher
Autodesk Software
Autodesk Vault
Terry Callaghan. Mba/Ebusiness (Lion) Education Details
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University Of PhoenixElectronic Business -
Ferris State UniversityAutomotive And Heavy Equipment Management
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Lansing Community CollegeAutobody/Collision And Repair Technology/Technician
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Jackson CollegeJournalism
Frequently Asked Questions about Terry Callaghan. Mba/Ebusiness (Lion)
What company does Terry Callaghan. Mba/Ebusiness (Lion) work for?
Terry Callaghan. Mba/Ebusiness (Lion) works for Officexchange, Llc
What is Terry Callaghan. Mba/Ebusiness (Lion)'s role at the current company?
Terry Callaghan. Mba/Ebusiness (Lion)'s current role is A Technical Writer helping to simplify the world around us..
What is Terry Callaghan. Mba/Ebusiness (Lion)'s email address?
Terry Callaghan. Mba/Ebusiness (Lion)'s email address is tc****@****ail.com
What is Terry Callaghan. Mba/Ebusiness (Lion)'s direct phone number?
Terry Callaghan. Mba/Ebusiness (Lion)'s direct phone number is +123989*****
What schools did Terry Callaghan. Mba/Ebusiness (Lion) attend?
Terry Callaghan. Mba/Ebusiness (Lion) attended University Of Phoenix, Ferris State University, Lansing Community College, Jackson College.
What are some of Terry Callaghan. Mba/Ebusiness (Lion)'s interests?
Terry Callaghan. Mba/Ebusiness (Lion) has interest in Science And Technology, Children, Arts And Culture, Education.
What skills is Terry Callaghan. Mba/Ebusiness (Lion) known for?
Terry Callaghan. Mba/Ebusiness (Lion) has skills like Technical Writing, Software Documentation, Training, Sharepoint, Analysis, Microsoft Office, Leadership, Visio, Testing, Project Management, Customer Service, Six Sigma.
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