Traci C. Email & Phone Number

Columbus, Oh, Us

- Face to face, first contact for The Cancer and Rehabilitation Center Clients and Patients- Assist the Medical Oncology, Radiation Oncology, Integrative Medicine, and Rehabilitation Caregivers when needed to take payments, check in, and get rooms for our furry patients - Assist their human parents any way possible to ensure they have a fantastic experience while waiting for their furry kids. -Maintain a pristine waiting area and ensure they are comfortable and happy as possible.-Back up Communication Center as needed by assisting with inbound calls from Clients, Vendors, and Referral Partners.

United States

- First point of contact for clients and patients via telephone - Training

-Liason between Carvana and the customer providing a seamless and happy experience. -Deliver cars to the customers' front doors; a modern day Ms Santa Claus minus the red suit-Drive a hauler as well as loading and unloading cars that will be delivered to customers-Process paperwork required to complete transaction. -Do all other duties requested at the "Hub" such as exterior and interior car detail, lot inventory and scans, as well as Hauler inspections, and vehicle fuelings. -Work as a team to make sure all cars are ready to go for the customer the upcoming deliveries.

Due to CoVid-19, like many, my previous position was eliminated.

Melbourne, Florida Area

-"WOW"ed each person who walked through the door with superb customer service. -Assisted with paperwork, checked in and checked out customers , and other tasks throughout the repair process.-Received payments from customers and insurance companies, as well as made bank deposits.-Maintained and stocked front lobby for staff and customers.

Palm Bay, Florida, United States

-Provided Care to Parent

Orlando, Florida Area

-Focused on Sales and Customer service to generate accounts for the company. -Negotiated and maintained all domestic and international contracts for our clients.-Attendedconventions and trade shows to promote our programs and grow our client base.-Maintained strong relationships and provided superior service to our current clients while maximizing profits. -Created training material and it used to train new hire employees.

Blacklick, Oh

-Developed Customer Service Handbook and trained new hires with it.-Assisted Sales Department with customer support.-Attended bi-annual Dallas Lighting Market.-Assisted with troubleshooting, orders, and customer service via telephone and email-Featured in YouTube installation and troubleshooting videos.

-Provided a positive travel experience to over 300 customers per day at the ticket counter/gate.-Used APOLLO/SHARES to perform baggage checkin, boarding passes, and ticketing as needed.-Consulted with flight and ramp crew to perform tasks to ensure on time, safe departures.-Efficient in multi-tasking and problem solving during normal and irregular flight operations.=Worked Air Canada flights and have appropriate badge for Customer Clearance for their flights.

-Provide a positive travel experience to over 100 customers per day at the ticket counter/gate. -Use SABRE to perform baggage check in, boarding passes, and ticketing as needed.-Consult with flight and ramp crew to perform tasks to ensure on time, safe departures.-Efficient in multi-tasking and problem solving during normal and irregular flight operations.

-Educated members on the medical, dental, and other supplemental benefits that were included in their company benefits -Took over 30 calls per day to provide “Concierge Service” to Aetna members. -Accessed a minimum of 10 computer systems to assist members with questions.-Interacted with various larger corporation's employees, which included many cultures reviewing their benefits.

-Provided “World Class Service” to NetJets’ external and internal customers via email and telephone.-Interfaced with all NetJets’ companies, departments, and affiliates.-Used SABRE to book travel while utilizing corporate contracts to minimize company costs.-Accessed up to 6 computer systems on a daily basis to do tasks.-Was a member of the Emergency Response Team which would be deployed in case of flight incidents.

Piedmont/Usair/Usairways

-Met face to face with up to 300 passengers per day, providing a superior customer service experience. -Used SABRE to check in bags, issued boarding passes, issued tickets and performed gate functions.-Rescheduled flights for customers in the event of delays or cancellations. -Consulted with flight crews and ramp crew to ensure a safe and on time departure for flights.