President of the WaterLight Group, a full service leadership coaching and management consulting firm founded on the idea that individuals and organizations can consistently achieve high levels of performance by cultivating skills, developing strategies and executing effectively. Leveraging seasoned, trained leadership coaches and business consultants, the WaterLight Group works with individuals, teams and organizations from the inside out to cultivate sustainable growth.

Full service, Diversity, Equity and Inclusion firm created to dismantle racism and embrace difference and identities in ways that foster Beloved Community and generate appreciation, respect and trust. Offerings include proprietary experiential workshops, data analytics and assessment, leadership coaching and Diversity, Equity, Inclusion and Belonging strategic development and implementation.

Professional speaker and provider of the PITstop program, a WaterLight Group leadership development workshop series and relevant leadership topics including communication, empowerment, emotional intelligence and presence.

Executive Leadership Coach for high potential, managerial and C-suite leaders.

Channel sales responsibility for Multifamily/Builder (MFB) residential and commericial electricity service, the second largest program among Retail Electricity Providers in Texas. Generated $4 million in EBITDA in 2010 by developing strategy, sales and operational approaches for the Multifamily/Builder, Realtor and seven emerging channel categories. Instituted daily pricing and contracting for management-controlled units by re-engineering the MFB sales, marketing and campaign operations processes. Developed credit risk profiles for the MFB segment resulting in increased customer retention.Launched new Multifamily/Builder programs and initiated channel sales of value added services, including Tenant Move Out Incentive program and Line Protection for Builder accounts with adoption by Top Tier builder in 2010.Improved traction with new business prospects by revamping the sales approach, including phone scripts, email and face-to-face interactions, contract sequencing, sales tools developmenrt and database tracking. Generated $900 thousand in signed contracts and 151 megawatt hours in Building Contractors, Education, Civic Associations and Move Influencer categories in 4Q10. Developed channel strategy for 7 new categories, including business/operational model, product pricing, prospect development and EBITDA targets.

Worked with non-governmental organizations (NGOs) and community leaders to empower and enhance communities in deregulated electricity areas. Managed the Reliant Energy Foundation, providing strategic oversight for $7 million in corporate donations annually. Developed and implemented community programs, employee charitable contributions and volunteer campaigns.Generated 9.6 million favorable media impressions (ad equivalency $342 thousand) in Texas retail markets.Developed $2.3 million home weatherization program, providing upgrades to over 900 low income familiies and seniors in cooperation with seven Super Neighborhood Coalitions. Managed $1 million payment assistance program for eligible low income families facilitated through 30 social serivce agencies.Served 8 thousand families in the Beat the Heat Centers, providing recipients with energy efficiency traiining, refreshments and entertainment in cooperation with City of Houston and City of Dallas.Led partnering programs with Houston and Dallas Independent School Districts (HISD and DISD), including the HISD Student Recognition program recognizing 1 thousand students annuially and the DISD Teacher Grant program.Managed employee programs including United Way, March of Dimes, American Heart Association, Rebuilding Together Home Makeover program, Meals on Wheels, Houston Food Bank and the City of Houston Emergency Response Training Program.

Led cultural change initiative to achieve financial, work environment and customer satisfaction goals enabling Reliant to meet 2005 EBITDA shareholder commitments. Developed process redesign toolkits and transformed the culture to a higher level of accountability and commitment to acheive extraordinary results on time.Generated incremental $75 million in EBITDA across core retail and wholesale functional areas.Increased empployee satisfaction and engaged over 60% of employees in Transformation actiivities, including participation in Business Acumen and other Transformation training modules.

Managed $40 million Cusotmer Care operation for REliant Energy's 1.8 million residential and small, mediuim business customers. Responsible for performance of 700 seat call center, workforce management, quality assuruance, training, process imporvement, secondary and tertiary support. Led and facilitated effectivel coordination and interaction of Customer Care team with other Operational and Marketing groups to ensure on-time implementation of key projects and initiatives.Achieved service level targets and led work streams chartered to generate $18 million in annual savings. Performed analyses and evaluation of outsourcing core Customer Care functions, including creation of selection criteria, identification of potential vendors and development of transistion plans.Managed the Web Communications function for the Corporate internet and intranet websites. Key responsibilitiies included site re-design, content management and functionality enhancements.

Senior Management leader of online home services and maintenance subsidiary to build customer loyalty and retention to Reliant and other electricity providers who contracted to use the online platform.Led the Product Development and IT teams to create a robust website with functionality and scalability to support a national rollout.Developed an integrated Call Center, operational processes and website functionality to support consumer and Service Professional (SP) inquiries.Built the Service Professional network to support over 40 home maintenance categories and geographic coverage in the Greater Houston area. Developed programs and processes to retain and grow the Service Professional network.

P&L responsibility for direct sales and marketing for new SMB line of computers and ancillary products. Provided strategic direction and tactical execution of Partner Direct, DirectPlus and Business Advantage program for resellers through coordination with Marketing, Call Center, Field Sales, E-Commerce, Operations and Product division teams. Generated $44 million sales and second year ramp plan for $700 million. Worked with Marketing and fulfillment teams to ensure aggressive demand generation approach and timely execution.Generated $1 million in revenues within the initial two month timeframe and substantial interest in Business Advantage program from targeted customers.Identified, evaluated and launched direct sales channel on schedule, including contracting and managing a manufacturing and sales oursource provider.

Led the identification and evaluaiton of strategic growth opportunities to acheive the Division Business Plan. Selected high potential opportunities and initiatives to acheive division strategy, levearage core competencies and generate long-term financial viability. Responsibilities included opportuity assessment, competitive intelligence profiling, market research and program implementation activities.

Managed strategy and operational projects with concentration in Consumer Packaged Goods, Financial Services and Oil& Gas including:For a major U.S./ regional bank:Developed needs-based segmentation schemes and market strategies for the International Trade Banking division and the Corporate and Institutional Banking divisionDeveloped a treasurey/cash management product targeted to Latin American companies.For the breakfast division of a consumer products company:Created Consumer Insights approach to improve market share by identifying specific information and knowledge required to develop business building strategies and tactics for categories, segments and brands.Managed client team in development of new products pipeline process and supporting people processes.

Managed $25 million bank loan portfolio and evaluated creditworthiness and loan quality of correspondent banks. Performed relationship manager functions for banking clients.

Performed on-site examinations of the Bank's loan portfolios. Evaluated credit quality, strategic business plans, management information systems and exposure to specialized industries.Recommended corrective actions to senior management. Completed credit development program.