Tracy Cartaxo Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

Identify new trends, categories, concepts, and businesses that will profitably grow the organization in alignment with the strategic plan. Communicate findings effectively both verbally and in written form including end-to-end, polished, executive ready presentationsContribute to continuous improvement initiatives and regularly integrate with and share lessons learned and leading practicesManaging local procurement and budgetary requirementsLead efforts to… Show more Identify new trends, categories, concepts, and businesses that will profitably grow the organization in alignment with the strategic plan. Communicate findings effectively both verbally and in written form including end-to-end, polished, executive ready presentationsContribute to continuous improvement initiatives and regularly integrate with and share lessons learned and leading practicesManaging local procurement and budgetary requirementsLead efforts to identify IT cost savings opportunities, provide forecasting budgets and collaborate partners to re-negotiate contract rates when timing permits to continually drive a lower cost baseFacilitated prioritization discussions between IT and executive leadership to ensure alignment of company's IT investmentsImplementing and driving adoption of key tools and processes to effectively deliver IT projects for the company Show less

Toronto

Installing and configuring computer hardware operating systems and applicationsMonitoring and maintaining computer systems and networksTalking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issuesTroubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as requiredProviding support, including procedural documentation and… Show more Installing and configuring computer hardware operating systems and applicationsMonitoring and maintaining computer systems and networksTalking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issuesTroubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as requiredProviding support, including procedural documentation and relevant reports; Supporting the roll-out of new applications; Setting up new users' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outsWorking continuously on a task until completion (or referral to third parties, if appropriate);Prioritizing and managing many open cases at one timeTesting and evaluating new technology. Show less

Toronto, Canada Area

• Implement standards and policies as handed down from the Global IT Manager.• Proactively manage and monitor all aspects of the company’s infrastructure, ensuring a robust and stable platform• Install and upgrade user and server IT hardware and software, as required• Manage local procurement and budgetary requirements, in cooperation with the Global IT Manager• Discuss with and advise users on current products, solutions … Show more • Implement standards and policies as handed down from the Global IT Manager.• Proactively manage and monitor all aspects of the company’s infrastructure, ensuring a robust and stable platform• Install and upgrade user and server IT hardware and software, as required• Manage local procurement and budgetary requirements, in cooperation with the Global IT Manager• Discuss with and advise users on current products, solutions and practices• Liaise with external suppliers (including resellers, service providers and hosting companies)• Troubleshooting all technical problems that arise: PC/Laptop hardware, Windows7, Mac OS (95%), printers, network, and database. Show less

· Responsible for assisting in the overall operation of all computing and communications technology associated with applications, communications and computing services· Troubleshooting all technical problems that arise: PC/Laptop hardware, Windows 2K/XP, Mac OS, printers, network, and database.· Assist in basic IT infrastructure systems including file services, data backup, archiving, electrical power backup, networking, disaster recovery, and asset auditing· Deliver… Show more · Responsible for assisting in the overall operation of all computing and communications technology associated with applications, communications and computing services· Troubleshooting all technical problems that arise: PC/Laptop hardware, Windows 2K/XP, Mac OS, printers, network, and database.· Assist in basic IT infrastructure systems including file services, data backup, archiving, electrical power backup, networking, disaster recovery, and asset auditing· Deliver Internet and intranet network services including web, email, and directory· Manage system and network security in a holistic fashion to ensure all users are protected Show less

Toronto, Canada Area

· Provide business user support through the execution and ongoing maintenance of systems, processes and procedures needed to support the delivery of information to the business community. · Created User Acceptance Testing (UAT) programs for management information environments· Build custom views/templates for business partners using Microsoft Access and Excel.· Support the maintenance of Information Integrity through ensuring ongoing reconciliation processes for… Show more · Provide business user support through the execution and ongoing maintenance of systems, processes and procedures needed to support the delivery of information to the business community. · Created User Acceptance Testing (UAT) programs for management information environments· Build custom views/templates for business partners using Microsoft Access and Excel.· Support the maintenance of Information Integrity through ensuring ongoing reconciliation processes for financial information that support profitability calculations generate results that fall within agreed upon tolerances against official Bank financial data by creating AQT or SAS code. · Maintain key internal business process (e.g. metadata, training materials, business website etc.) to ensure that knowledge of our existing data/information remains current and usable. Show less

Toronto, Canada Area

· Resolving hardware, host communication, and application problems by performing all troubleshooting duties expected.· Utilizing all available resources to perform troubleshooting.· Responsible for ensuring client’s concerns are responded to in a prompt, helpful and professional manner while promoting self- sufficiency.· Provide feedback on level of service given by service partners.