Coordinate the execution of remediation activities related to BT Platform incidents and issues. Key Responsibilities:- Delivery and execution of remediation plans- Engagement and coordination of key stakeholders to support delivery of core deliverables - Meeting all remediation compliance and policy/standard requirements

Position Objective: Deliver a seamless experience for advisers and their clients interacting with BT platforms.Key Responsibilities:- Identification updates- Client queries & problem solving- Oversee Tax obligations and requirements- AML obligations- Form processing

Position Objective:Assist the Head Coach and Assistant Coaches with the day-to-day coaching of the players enabling them to develop as basketballers and to perform to the best of their ability.Key Accountabilities:- Video analysis and scouting- Pre and post practice sessions- Prepare the scout team- Assist with team practice sessions- Organize referees for internal practice games- Game day warm-up- Talent Identification- Corporate sponsor presentations- High Performance schools coaching

Position Objective:Coach Education - To develop and implement best practice training and development initiatives for basketball coaches and administrators. Community - Delivery of Basketball SA programs and basketball activations across the community with a view to establish, build and maintain relationships with Schools, local government, disability agencies/providers, and community groups. Key Accountabilities:- Organise, coordinate, support and administer the coach education framework of all Community, Club, Association and Performance Level Coaches.- Collaborate with clubs to develop and deliver education and provide support for Coaches around agreed or requested topics.- Manage and record accreditation levels for basketball coaches- To identity opportunities to grow participation in the Sporting Schools, Aussie Hoops and Sports Voucher programs including overseeing delivery, referrals and reporting - To establish partnerships with School Sport SA and Independent Schools Association to establish and deliver primary and secondary School basketball tournaments including: 5x5 and 3x3 carnivals.- Actively seek opportunity for Community Basketball Activations and work with relevant body to deliver activations including 3x3 mobile trailer and wheelchair basketball - Liaise with and grow relationships with existing and new partners to expand involvement and two-way contributions to the game of basketball- Build capability within the Local Government Areas (LGAs) to deliver Walking Basketball programs- Build capability within the community, existing clubs/associations and school networks to deliver and sustain 3x3 programs and competitions- Build capability within the community, existing clubs/associations and school networks to grow wheelchair and inclusive basketball programs - Ensure the management of all programs within revenue and expenditure budgets, in conjunction with Finance Department- Maintain participation data of events and tournaments

Position objective:Identify and evaluate athletes who are considered to have the skill, physical attributes and work ethic to advance to senior national team squads. Key Accountabilities: - Regular engagement with State and Territory High Performance Managers to ensure effective information gathering for athletes who have recently graduated from the National Performance Program (NPP). - Liaise with other key stakeholders to ensure Basketball Australia is aware of emerging talent that may be active in underpinning senior domestic leagues. - Document talent identification records, including BA Emerging Athlete Depth Charts and associated data (physical testing, athlete screening). - Coordinate the collection, cataloguing and communication of any video footage relating to talent identification that can assist with game evaluation.- Statistical analysis and reporting from Australian Junior Championships and other identified junior events.- Liaise with Basketball Australia Centre of Excellence Head Coaches on opportunities to identify emerging talent at BA and state-based events. - Compile and maintain a data base of Australian athletes playing in the United States NCAA system.

Position Objective:Create and maintain accurate process maps and procedures within a knowledge management database. Key Accountabilities: - Identify the impact of proposed process changes.- Collaborate with process managers, business analysts, project managers, product managers, subject matter experts and other business stakeholders to analyse processes and procedures.- Validate the processes with customers/stakeholders to ensure that proposed solution is aligned to business strategy & objectives.- Conduct regular process and procedure reviews to ensure accurate documentation. - Adhere to the agreed process mapping and procedure documentation methodologies, tools and standards.- Deliver new and improve existing business processes and procedure documentation to meet the needs of the business users.

Position Objective:Ensuring stability and reliability of applications through planning and execution of testing.Key Accountabilities:- Write test scenarios and scripts for projects/enhancements. - Liaise with business users to ensure that planned testing meets their requirements.- Create and maintain test data.- Execute test cases for all assigned projects/enhancements.- Fault and issue reporting by raising any defects found during testing.- Track progress of allocated test cases to ensure deadlines are met.

Position Objective:Work on strategic business projects to analyse the business need, opportunity or problem. Define changes to business processes, policies and information systems. Recommend business solutions that enable the organisation to deliver project outcomes.Key Accountabilities:- Collaborate with business partners, technology groups, suppliers and customer groups to analyse business requirements.- Utilise and adhere to the group's methodologies, tools and standards.- Prepare impact and risk assessments.- Improve business processes to meet the needs of the customer and business.- Develop detailed functional and non-functional requirements.- Support testing and training to ensure the delivery of the overall business solutions.

Position Objective:Manage workflow and deliver on an exceptional customer experience for a team within Customer Service Delivery. Meeting service level agreements with a strong customer focus in a dynamic and deadline driven environment. Key Accountabilities: - Conduct performance appraisals, 1:1's/coaching, setting objectives and development plans.- Manage workflow to achieve high productivity and accuracy.- Drive high customer service orientation with internal and external customers.- Monitor incident management for major control or system breakdowns.- Foster a process improvement environment.

Position Objective:Deliver a superior customer experience by ensuring all daily, monthly, quarterly and annual deliverables are completed accurately and on time. Key Accountabilities: - Conduct performance appraisals, 1:1's/coaching, setting objectives and development plans.- Manage workflow to achieve high productivity and accuracy.- Drive high customer service orientation with internal and external customers.- Monitor incident management for major control or system breakdowns.- Foster a process improvement environment.

Position Objective:Contact customers, advisers and financial institutions by phone to facilitate the accurate and timely completion ofcustomer requests. Resolve issues regarding incomplete, invalid or unclear transactions identified by our businesspartners. Key Accountabilities:- Contact with both internal and external customers including our business partners.- Resolving complex issues through exceptional problem-solving skills.- Identification and communication of customer assist trends.- Providing product expertise to internal and external customers.- Identifying opportunities for process improvements.- Providing constructive feedback to advisers and Genpact partners.

Position Objective:Act as an operational relationship manager between key badges, sales and BT Operations. Key Accountabilities:- Ensure key service deliverables are met in a timely and accurate fashion.- Respond promptly to e-mails/phone calls from external customers.- Effective handling of escalated complaints.- Ability to deal with multiple and competing priorities for clients and the team.- Undertake other ad-hoc duties as directed by the Manager.- Identify opportunities for improvement within the business and participate/manage as appropriate.