Mentored new hires on leasing techniques, customer engagement, and operational best practices, contributing to a faster ramp-uptime for new team members.Consistently exceeded leasing targets, achieving a 20% increase in lease conversions and maintaining a 95% or higher occupancyrate across properties.Conducted on-the-job training sessions to enhance team knowledge of sales strategies and compliance requirements, improvingoverall team performance metrics.Delivered personalized service to prospective residents, fostering trust and addressing concerns, resulting in high customersatisfaction scores and increased lease renewals.

Spearheaded the stabilization of low-performing studios by implementing targeted business strategies, driving membership growth, and improving financial performance.Led and motivated a team to achieve and exceed sales goals for memberships and retail merchandise, resulting in consistent month-over-month revenue growth.Conducted in-depth consultations to engage potential clients and secure membership enrollments, contributing to an increase in client retention and overall studio success.Acted as a brand ambassador by cultivating strong client relationships, promoting the studio’s services, and attracting top-tier stylists to join the team.Developed and executed strategic business plans and financial goals, ensuring operational excellence and alignment with corporate objectives.Oversaw team performance, providing coaching and feedback to drive productivity and meet studio benchmarks.Maintained accurate record-keeping and documentation for client memberships, payments, and operational compliance.

Led and trained a sales team of 26 professionals across the Southwest region, improving customer satisfaction scores by 15%and exceeding sales targets by 25%.Designed and implemented comprehensive training programs focused on product knowledge, upselling techniques, andoperational efficiency, resulting in a 20% increase in team productivity.Conducted regional operations training to standardize store procedures, inventory management, and daily operational workflows,ensuring alignment with company policies and brand standards.Introduced performance tracking systems to monitor team progress, analyze KPIs, and deliver targeted coaching interventions toaddress skill gaps and drive continuous improvement.Collaborated with regional leadership to align training initiatives with sales strategies, contributing to consistent revenue growthacross multiple stores.Spearheaded customer engagement training that empowered teams to deliver an elevated shopping experience, driving repeatbusiness and increasing customer loyalty.Played a key role in opening and onboarding teams for new store locations, ensuring a seamless launch and rapid team ramp-up.