Tc Culberson Email & Phone Number

San Francisco Bay Area

Let me put my 20 years of software development to work for your business. I am great at communicating between geeks and non-technical business folks. I can provide a wide variety of services: Mix and match!Easy-To-Use technical documentation for employees tailored to Your business processes (usually a 1-2 page "How To"​ for each process (e.g., entering a new client) complete with pictures and arrows.Guide your decision on choosing new software your businessEvaluate your business processes and how they will/will not work with new software with an eye to maximum efficiency (complete with "As-is"​ and "To Be"​ flow charts)Full implementation managementTechnical and non-technical writingWebsite content managementBusiness promotion campaigns (on social media)Business document and template creation.I'm fast, efficient, and fun to work with.

San Ramon, California

Project Manager for software implementations using Agile Methodology across multiple clients. Created over 15 project management templates for newly created PM group, ensuring standardization, cross-fucntinality and company branding.

San Francisco, Ca

Successful manager of software department at $90 million technophobic non-profit. Established procedures, customer service focus, and led multiple projects of various sizes focused on internal software systems that were badly out of date and under-utilized. Managed a team of 3 Business Analysts, establishing customer service standards and weekly ticket reviews.In the newly-created position, became liaison between IT and the end users, working to end acrimony. Established standards for customer service, software use across the company, and departmental processes, including establishing documentation for software enhancement requests.Manage a team of three Business Analysts, two of whom I hired. Required Business Analysts to create and provide end user process documents to assist reluctant adopters.Managed HelpDesk, creating measurable standards for customer service. Reviewed and updated ticket tracking system to enable usable reporting. Established weekly ticket review, escalating training issues to appropriate supervisors.Reviewed all current software, updating to current releases (one was 3 years out of date) and applying patches. Managed vendor relationships. Decided to move some software from servers to SaaS and am managing the transition. Reviewed end-user software processes, identifying gaps between software use and business needs. Gathered internal customer requirements, working with end users for ease-of-use, and stakeholders to ensure HIPPA and governmental, and company standards. Configured/customized software to meet those needs.Led vendor selection for new Electronic Health Records system, and project manager for the implementation across 3 CCRCs who prior to the project had not communicated with each other. Led implementation of cloud-based Board meeting management software. Provided personal training for all board members, including several of whom are technophobic.

Concord, California

Business Systems Consultant/Analyst, Lending, 1/13 -- presentWrote Functional Design Specifications to corporate standards from business requirements documents to enhance a wide variety of software to enhance lending products on a variety of platforms utilizing both in-house developed and managed vendor software.

Concord, Ca

Wrote Functional Design Specifications from business requirements to enhance the new small business payroll product. Designed software to fit the requirements to the satisfaction of the internal client, wrote specifications for the development and QA teams, managed the project from the requirements approval through development, QA, and launch. Led team meetings, design presentations, and issue resolutions. Monitored tickets and change requests to resolution.

California

Responsible for business analysis and production of functional designs for medical management software (CareRadius) in an Agile environment. Collaborated with business process owners to identify business requirements and maximize opportunities to use information and technology to improve product, service and business processes. Prioritized and translated high-level business requirements into use cases, business process workflows, wireframe prototypes and detailed functional specifications for developers and QA team. Created presentations including prototypes for end users and potential clients. Participated in an upgrade of ICD-9 to ICD-10 coding. All designs conformed to government requirements and medical standards including HIPAA, HCPCS, HEDIS, ICD-9/10.

Oakland, California

Applying business analysts skills to the surgery life cycle, I identified gaps in the process of surgery through years of use of the medical system with a spouse with long-term health issues. Distilled information into a book to help the average person manage the process called Surviving Surgery: New Rules for Modern Medicine. Performed speeches based on "New Rules." Launched a web site and learned marketing and SEO. My book will be published in 2012.

East Bay, Ca

I"m a software development manager skilled at translation between functional users and technical developers. Responsible to high-level management, bringing project in on time and on budget. Responsive to end users through research and careful UX/UI design. Accomplished at developing effective business relationships across all organizational levels.Proficient across all phases of software development, including needs assessment, (including Journey Mapping, Mental Modeling, non-directive interviewing), requirements definition, ROI documentation, process analysis and re-engineering, workflow automation, database design and implementation, systems testing, functional and technical specification writing, UX/UI design, testing protocols, quality assurance, technical and user documentation, end-user training.Responsible for the hiring and supervision of my own team and contractors. Managed multiple projects, often with team members in different locations.Oh, and I run fast, effective meetings, targeted to the attendees. I hate wasting time in meetings and have learned how to invite the true stakeholders and produce results in the minimum amount of time.

Managed software development projects at Fortune 500 companies, Managed all phases of development from initial concept and design to launch and user evaluation.Customized PeopleSoft from a technical perspective for implementions at Fortune 500 companies. Participanted in all phases of implementation from initial project scope to launch and user evaluation. Added tables and fields to UI to accommodate special needs of each client. Specailized in complicated and intricate customizations including re-writing the payroll system for a transit authority to include complicated union rules, re-designing the Benefits/Retirements module to accomodate 20 years of union-negoitated, granular changes for a major municipality, and designing the addition of a customs compliance module for a major import company.Managed technical team including the hiring and supervision other consultants and subcontractors. Translated between the functional client staff and technical geeks (both on our team and at the client) some who were remote and some for whom English was not their primary language.

Counseling Psychology

Ba, Asian Hisotry

Activities and Societies: Phi Alpha Theta (History Honorary Society), President 1983-1984, Folk Dance Group, President 1982-1983Phi Alpha.