SummaryVP, Director of Information Services… Sr. Manager, IT Services… bringing extensive experience in system developmentlife cycle, application support, software quality to global manufacturing and software organizations.With expertise in best practices, process improvement, customer support, testing, troubleshooting,project and people management to help enhance the bottom line, companies that typically hire me:• Need risk versus cost assessments to stabilize IT systems. • Lack the ability to coordinate IT services on a global scale.• Have difficulty implementing systems or software with zero defects.• Are not getting a reasonable ROI on their technology purchases.• Have difficulty integrating mergers and acquisitions technology. • Are not meeting customer expectations.Using years of management experience, technical knowledge and analytical skills, I can add value by:• Implementing processes to increase effectiveness and ROI of IT organizations.• Enhance quality using rigorous testing and system development life cycle procedures.• Improving service levels and direction to improve customer satisfaction. • Consolidating global IT units to ensure seamless integration of acquisitions.• Evaluating the technology organization and staffing to move the company forward.Technical skills:Netsuite One World - Financial applicationsAdaptive InsightsSalesforceHP Quality Center/ALMHP Quicktest Professional (QTP)HP LoadrunnerSAP Solution Manager SAP TAOFunctional TestingUser Acceptance TestingAutomated TestingSoftware Quality Assurance (SQA)System Development Life Cycle (SDLC)
Listed skills include Process Improvement, Vendor Management, Project Management, It Service Management, and 33 others.