Guillaume Lam Email & Phone Number

- Manage complex, large-scale cross-team, cross-functional technology build initiatives. Ensure clear requirements for new-to-market products and feature enhancements.- Interface with Engineering, Compliance, Legal, Risk and Opera ons teams to es mate work efforts, define milestones and manage resources.- Deliver results by working with cross-functional teams from design to launch.- Track progress, resolve dependencies, evaluate risks and create clear dashboards to communicate status to management and project stakeholders.- Design and track metrics around ini a ve goals, and make decisions based on data.- Where required, promptly and clearly escalate issues to drive speedy resolu on to issues or blockers.- Work with QA teams to ensure thorough tes ting for high quality, on-spec deliveries.- Orchestrate technology initiatives with business feature deliveries to ensure the coordination between teams and balance out tech and business priori es.- Facilitate and maintain documentation with developers for different audiences such as production support playbooks and API documentation.- Maintain deployment workflow and improve knowledge discovery to empower the team.

Hong Kong Sar

- Leading the agile transformation as principal scrum master of the HK and Macau Consumer Internet Banking and Mobile banking project installing agile best practices.- Successfully implemented and delivered several regulatory requirements under aggressive timelines from local regulators and law enforcement agencies and aligning with bank’s internal procedures and processes.- Coordinating and liaising with regional / headquarter project team to align with processes and procedures as well as group’s overall strategy- Coaching and supervising other scrum masters, and organising / facilitating agile ceremonies under the SAFe agile framework- Established the confidence and communication between the Product Owners and the technical teams by proposing a road to production recurring monthly release plan

- Successfully launched catchmax.io, a web3 community for Glenn Maxwell, an Australian cricketer, using customisable digital pass and an off chain token. More than 15k members in less 7 days after launch.- Coordinate with internal marketing team, sponsors and partners for launching Permissionless perks campaigns for different events DEVCON, EDCON, DevConnect.- Managing and coordinating different external and internal stakeholders for different project rollouts.

Hong Kong Sar

- Instrumental in launch of first ever virtual bank in Hong Kong delivering entire suite of retail banking services entirely digitally in app format. - Built entire app from the ground up with resilient infrastructure and rapid, cost-efficient development cycles.- Enabled seamless migration of Mox servers from Singapore to Hong Kong by shepherding Mox through the complex requirements and processes required to set controls for innovative technologies Mox uses, which allowed for launch of go-live- Currently Agile Delivery Lead of different squads (Payment, Loan on Card, App Services, IAM, Core Foundation)- Coordinated UAT testing rounds and prioritized bug fixes for the launch of the bank- Organized and liaised with different teams on execution of disaster recovery drills, performance testing, penetration testing in accordance to internal standard controls- Effectively tackled questions and challenges from regulators (HKMA) and independent assessors by providing evidence or defining and prioritizing remediations - Strive to improve the implementation of scaled agile framework by actively participating in the scrums of scrums and contributing to the ways of working- Defined 24/7 support model for go-live. Helped teams triage productions incidents and constant feedback loops with customer service on how to improve customer experience- Facilitate agile ceremonies (sprint planning, daily standups, sprint review and retrospective) - Motivate and challenge team members on status quo to promote constant improvement and forge a strong team mindset and mentality- Remove impediments and implement best practices helping squad reach their highest potential

Hong Kong

- Leading Scrum Master (and previously as System Analyst) of one of the core business team in Connexis, BNP Paribas’ Global Corporate e-banking Cash Management System.- Led all phases of project to develop Connexis, BNP’s corporate e-banking system providing a full range of domestic and international cash services to biggest French multinational companies such as LVMH (Luxury goods company), Carrefour (Retail supermarket), Danone (world leading food-products company), Thales (aerospace, defence, transportation and security services)- Led full-scale transformation of BNP Paribas development model, introducing and championing Agile methodology to improve platform quality and efficiency through use of Scrum and Large-Scale Scrum(LeSS) frameworks across global teams in Europe, India and Hong Kong - Rolled out major upgrades leading engineering team of 50+ members across multiple markets globally using highly innovative microservices architecture at backend - Successful set up and currently managing an offshore team (14 people) in Chennai, India- Acted as the SPOC and scrum master for India development team between sponsors, other development teams and testing team from the business requirements until UAT end-to-end phase.

Hong Kong

- Oversaw all phases of project from clarifying complex business requirements, performing gap analysis between goals and current system, development through user acceptance testing and delivering high-quality finished products.- Enabled the continuous integration within a development team situated in 3 sites (Paris Hong Kong, Chennai), and also automated testing.- Transformed the communications between development teams (in Paris, Hong Kong), sponsors (in France), offshore development team (in Chennai), and users (in America, Europe, Middle East, Asia).- Successful delivery to the management of a POC (HTML5, AngularJS) which will become the new user interface in coming future for the project.- Drove the successful roll out of two new services (money market fund and term deposit), and key enhancements for cash management payment systems and liquidity management.- Major upgrade of the user interface code. (From Flex 3.6 to Flex 4.6)- Formerly a team leader of 7 developers in offshore site.- Proven ability to deliver critical items under tight time constraints (production issues investigation, thorough analysis and quick fixing).- Improved the communications between development team (in HK), sponsors (in France), offshore development team (in China), and users (in America, Europe, Middle East, Asia).- Demonstrated willingness to learn the business and strengthened the team spirit by sharing this knowledge with team members.

- Worked on Nanonavi, a mobile monitoring application based using GPS. - Successful roll out of the product on different platforms (Web, Android, IPhone, Symbian)- Architecture design including requirements definitions, object modeling design, workflow definition and user interface definition. Coordinate with design team for software design.- Translating business and function requirements into test scenarios and test cases.- Implementation and development on different platforms such as website, mobile phones and social networks.- Performing System Integration Test, take part of User Acceptance Test- Maintenance, bug fixing and support for our global sales team, and users.- Monitoring of the database, establishing health check scripts for database.- Defined load balancing mechanisms to minimize the latency of our application.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science

Education record