Thiago Lopes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Scrum Master responsible for facilitating and coordinating agile teams in 4 compliance projects over BACEN Resolution 4966. Project Management using Scrum and Kanban methodologies to ensure timely and high-quality deliveries. Collaboration with stakeholders and development teams to ensure compliance with BACEN Resolution 4966, covering data.

São Paulo, Brazil

São Paulo, Brazil

São Paulo, SP, Brazil

Supporting business team in the development and execution of Adoption programs to drive automation services and deliver measurable business value. Determining adoption metrics that can be used to measure success of the automation project and make adjustments to plans as needed. Creating feedback mechanisms that will help sustain long term automation.

São Paulo, SP, Brazil

São Paulo, São Paulo, Brazil

Leader responsible for ensuring operational and business excellence throughout transition to stability of on-going services, building and deploying an operational maturity framework aligned with AWS requirements and agile best practices. Analyzing end to end processes using best practices and methodologies, driving continuous service improvements, always.

São Paulo Area, Brazil

Consultant responsible for ensuring operational excellence throughout the initial, transition (AS IS / TO BE) and stability of on-going services on BPO Accenture Operational Center based on Sao Paulo, deploying an operational maturity framework, defining KPIs and OKRs, controls and processes. Identifying and address potential risks/failure modes by.

São Paulo Area, Brazil

CX and End User Innovation & Transformation Manager assigned to launch CX Next Generation in Latin America, driving innovation and RPA focused on process improvement and cost reduction. Supporting sales over RFI and RFP process as presentations and marketing strategy content, providing insights and assessing the customer needs to deliver the best solution..

São Paulo Area, Brazil

Assigned to regional and local accounts (Cencosud, Hershey’s and CTEEP), responsible for managing all services provided, coordinating the CX teams, Service Desk, Field Services and BackOffice, ensuring of support, reliability and high customer satisfaction

Brazil

Responsible for driving quality, productivity and customer satisfaction over all Latin America clients. Ensuring results and consistency on service execution, delivering effective training module/content to operational teams and auditing all processes ensure the results. Member of Transition Accounts Team, responsible for Service Desk and knowledge &.

Service Desk Coordinator for accounts as GOL Airlines, VISA and Unilever, being responsible to achieve all service level agreements based on contract of each account. Leader of all service desk team with focus on improvements and processes optimization getting reducing costs.

São Paulo Area, Brazil

CX and Service Desk Coordinator for all clients, responsible for delivering standard processes with focus on customer satisfaction. Managed team of 10 in documenting IT processes and controls for customers

São Paulo Area, Brazil

Responsible to manage all Terra Empresas service desk team with focus on people management. Responsible to empower workforce to deliver service with ongoing training, knowledge documentation and organization optimization.

Master Of Business Administration - Mba, Tech Business: Ai, Data Science And Big Data

Master'S Degree, Software Engineering

Certificate, Project Management Program

Give me the skills to ensure the projects are completed on time and on budget while giving the user the product or service expected..

Bachelor'S Degree, Social Comunication

Adobe Photoshop E Illustrator, Design And Visual Communications, General

Planejamento Estratégico De Mídia, Communication And Media Studies

Planejamento Em Mídia Social, Communication And Media Studies

Certificate, Ccna

Master'S Degree, Software Engineering