Main activities:- Effectively and empathetically communicate with customers via Intercom and email to address their needs- Troubleshoot technical issues and provide clear guidance for resolution- Write articles to provide guidance to customers on how to use the platform- Quickly diagnose problems and offer concise solutions- Gather customer feedback and relay information to the development team for improvements and new features- Develop and implement customer support strategies that align with business goalsOther activities:- Manage social media accounts (LinkedIn, Instagram, Twitter, and TikTok) to analyze data and measure campaign success- Create compelling content that resonates with the audience and drives engagement- Develop and execute successful social media strategies to increase brand awareness and engagement- Track engagement metrics, identify areas for improvement, and adjust strategies to achieve better results- Process subscription cancellations and refunds efficiently and effectively using the Paddle platform- Handle sensitive refund and cancellation requests with empathy and professionalism- Responsible for generating and sending invoices to clients for company subscriptions- Ensure the accuracy of billing information and timely delivery of invoices- Follow up on payment processing and address customer inquiries related to billing or payment- Use email marketing software MailChimp to craft professional, effective emails to communicate new features and updates to clients- Translate blog posts from English to Brazilian Portuguese to effectively communicate the intended message to a Portuguese-speaking audience

As the Founder and Lead Podcast Editor & Producer at TJR Podcast Productions, I've leveraged years of industry expertise to deliver exceptional podcast production services. Specializing in audio editing, post-production, and social media content creation, I have successfully collaborated with clients to elevate their podcasts and expand their audience reach.Key Responsibilities:- Produced and edited engaging podcast episodes, ensuring high audio quality and content relevance- Implemented advanced editing techniques to remove filler words, enhance clarity, and create polished final products- Authored compelling podcast show notes to enhance episode descriptions and attract listeners- Managed end-to-end podcast production processes, including uploading, publishing, and distributing content across various platforms- Created visually appealing audiograms and short-form videos for social media platforms, driving increased visibility and audience engagement

Main activities:- Managing and processing payroll for several clients- Answering phone and email inquiries from clients- Resolving client issues and concerns in a timely and efficient manner- Managing payroll-related inquiries and issues from employees- Calculating employee hours, taxes, and benefits- Responsible for managing employee information and documentation, including new hires, employee status changes, and terminations- Managing employee leave and absence records and payments- Managing employee deductions and contributions to benefit plans- Processing wage garnishments and other payroll deductions- Preparing and filing payroll tax returns and reports (CAGED, Sefip, Conectividade Social ICP, RAIS, DIRF, CAT, e-Social, Doméstica, Empregador Web, GRFGTS, DCTF Web e EFD Reinf)- Staying up-to-date on changes to payroll laws and regulations- Maintaining payroll records and updating employee data- Ensuring compliance with payroll laws and regulationsOther activities:- Providing training and guidance to employees on payroll processes and policies- Preparing payroll reports and statements- Developing and implementing payroll policies and procedures- Implementing new payroll systems and software- Resolving payroll-related disputes and issues with external parties- Providing support during payroll audits and legal proceedings