Product Designer, Digital Product
Current• Design, research, prototype and test for the Four Seasons global website and mobile app.• Designed MVP which resulted in $870K+ increase in incremental revenue within 5 months.• Redesigned ancillary prompt feature which resulted in 117% increase in cross-sell clicks and 19% rise in ancillary item requests.• Lead design projects to enhance the booking, shopping and stay experience.• Spearhead QA on both web and mobile platforms (IOS & Android) to ensure quality of the… Show more • Design, research, prototype and test for the Four Seasons global website and mobile app.• Designed MVP which resulted in $870K+ increase in incremental revenue within 5 months.• Redesigned ancillary prompt feature which resulted in 117% increase in cross-sell clicks and 19% rise in ancillary item requests.• Lead design projects to enhance the booking, shopping and stay experience.• Spearhead QA on both web and mobile platforms (IOS & Android) to ensure quality of the design.• Collaborate cross-functionally with design team, developers, product owners, business analysts, data scientists, content managers, and other stakeholders.• Assign sprint projects, manage workloads, and clarify requirements for intermediate / junior designers.• Initiate improvements to the design process and design system to streamline workflows.• Work in an agile (scrum) environment to accomplish shared goals and ship digital products. Show less
