Thomas Hinkle Email & Phone Number

United States

New Albany, Indiana

Louisville, Kentucky Area

-Install, Move, Add and Change (IMAC) hardware and software for distribution center’s desktops, laptops, RF guns and Zebra Label and Ricoh copier/printers.-Coordinated/conducted Install, Move, Add and Change (IMAC) activities for equipment between Henkel/Unisys and Packaging Unlimited, LLC.-Established and maintained accurate record of repair requests.-Project coordinator for public access speaker system for new addition of distribution center, 2013 distribution center printer refresh, RF gun reprogramming of operating system update, the distribution center digital phone system upgrade and the Main Line and Audit Line Conveyor system.-Prepare system issue reports and data center access logs for ISO audits, Henkel NA VP of Information Technology, the Henkel Director of Supply Chain, the Henkel Project Support Manager, and the Louisville Distribution Center Manager.-Chief point of contact for Logos Warehouse Management Software, FedEx and UPS as related to diagnosing technical related problems.-Collaborated with various individuals worldwide on technical projects for the Unisys/Henkel-Loctite businesses.-Handled and scheduled technical assistance requests for distribution center and Unisys IMAC SRMS requests.-Liaison between end user and off site help desk.-Developed and maintained an inventory control system for RF guns and batteries, and printer/copier toner to reduce the purchasing expense and on-site overhead.-Learn basic skills for SAP and Logos Software to be able to coach end-users and troubleshoot program issues.-Maintain and monitor video surveillance and access control systems for distribution center.

-Implement, manage, monitor, and troubleshoot computer hardware devices and drivers. -Understand and repair motherboards, processors, chipsets, BIOS, and system resources.-Update and optimize system memory.-Install and configure software.-Install, manage, and maintain peripherals.-Configure/troubleshoot the desktop environment, implement and conduct administrative resources. -Implement, manage, and troubleshoot network protocols and services in workgroup environment.-Configure, manage, and troubleshoot security issues related to computers.-Working knowledge of HTML, Cascading Style Sheets, and developing websites using design elements for maximum browser compatibility.-Utilized FTP programs for uploading/downloading files.-Working knowledge of Windows 98, Windows 2000 Professional, Windows XP Home and Pro, Windows Server 2000 & 2003, Exchange Server, Unix, Novell-Nine months experience installing, configuring, and troubleshooting networking connections-Experience with networking protocols, familiar with the Open System Interconnection (OSI) reference model.-Understanding of Share Security vs. NTFS Security.-Familiarity with client and network operating systems.-Configuring and maintaining user mailboxes in Microsoft Exchange environment-Manage servers used as Domain Controllers and Member Servers-Manage Local and Active Directory User and Group Accounts

-Compiles and computes payments given to taxing units from tax money received. -Prepares abstract report.

- Maintained 300+ workstations and associated office equipment- Configured and deployed new machines with appropriate software and network configurations- Software configuration and support of Microsoft Windows XP, Microsoft Office 2002 – 2007, Norton Antivirus, vendor specific applications.- Maintained network backup, monitored network operations, and troubleshoot and diagnose network connectivity issues.- Provided basic training and computer orientation as well as answering end user questions to 300+ courthouse staff- Established and maintained accurate record of repair requests- Assisted in administration of Microsoft Exchange, Windows Server 2000 and Windows Server 2003, which included adding new users to Active Directory, configuring and maintaining mailboxes, and setting up shares.