Chinnadurai Thangiah Cissp.,Cisa.,Cism., Pmp.,Itil Email & Phone Number

• Managed Asia Pacific ISO 27001 (Information Systems Security Management Systems) and ISO20000 (IT Service Management Systems) implementation and maintenance programmes. • Project managed BT’s first dual certification programme of certifying Service Operation Centre to ISO20000 and ISO27001 on time and within budget.• Project Managed Service Operation team relocation project to maximize the benefit of outsource to in-source capabilities.• Additionally, acted as the APAC regional representative for Customer Satisfaction & Complaints work streams. Job Responsibilities:• Carry out ISO27001(ISMS) training workshop, Gap analysis, physical security audit for new sites and work with relevant team on corrective/preventive actions to close the gaps identified / non-conformance raised against the security systems, controls, process or procedures. • Maintain risk registers, track the progress of risk treatment plans and work towards the target measurement of effectiveness score set to achieve for the security controls under scope.• To work with BCM community and review the development and maintenance of BCP & DR Plans for APAC service operation centers.• Organize steering committee meeting to update APAC senior managements about the progress of programme and act as single point of contact for Asia Pacific ISO27001 implementation and maintenance programme. • Front the external audits carried out in APAC region and optimize the engagement plan for the full audit cycle to have the maximum benefit to the organization.• Review the audit plan to according to the business requirements / changes through out the certification cycle.

Managed IT infrastructure of office LAN / WAN environment and provided Technical & Customer Support (Network/Application/File-Print Servers, Desktop provisioning and Global helpdesk support) to South East Asia operation.Key Achievements:• Project lead for setting up IT Infrastructure for BT’s Asia Research Centre facility to connect to BT MPLS network.• Project lead for setting up IT Infrastructure of BT’s two new facilities at Bangalore, India and connect to BT MPLS network. • Played a key role to migrate internal IT Services requirements of BT acquisition ventures in SEA operations. • Project Lead for rapid deployment of Symantec DLO Agent as part of BCP for the SEA vital contact members.• Designed and developed offline help system to empower end users to resolve common IT issues (custom built help system with FAQ & ‘How to series’).• Developed and architected an Application for Password Management with crypto model to support encrypted transaction of online/offline password resets.• Key representative to involve in BCP plan for Syntegra to prepare against Bird Flu / SARS epidemic.• Provided end user training for newly launched BT’s MobileXpress suite.• Contributed to migration of PABX to Cisco Call Manager based voice solution.

Managed LAN / WAN, Active Directory, Exchange, Blackberry Enterprise Server, File & Print & Web servers, Office Security Systems, Alarms and CCTVs. Provided technical and service escalation support for South East Asia operation.Key Achievements:• Provided technical and service escalation support for South East Asia operation.• Migrated IT and Messaging systems of Syntegra to BT LAN. • Revamped office physical security system and re-designed card access & CCTV as part of the major relocation. • Provided consultation for setting-up card access systems, alarm systems and CCTV for external customer.• Managed the Security system application, CCTV / Alarms systems, and carried out the end to end life cycle of access cards provisioning process. • Prepared training videos and awareness materials for end users to familiarize with anti-pass back feature enabled security areas to tackle issues arises from various working scenarios. • Implemented Blackberry Enterprise service with conformance to BT BB policy.• Re-organized the structural cabling as part of major office area relocation.• Built and Deployed Webmail on Linux OS for staff to access enterprise email through Internet (SSL enabled).

Involved in web development project activities for customers.Key Achievements:• Designed Secure PIN generation and password history module of ‘Messaging & Trade Facilitation’ project for SCB/Cable & Wireless.• Designed and lead a team to develop an online music store for ‘IBV Internet Business Ventures AG’ using Microsoft Digital Rights Management tool to encode security rights of media files for safe distribution and implemented the payment module for secure payment system. Hosted and maintained the Web server, Application server, Database and firewall administration.

Education record

Education record

Education record

Education record

Education record

Education record